APA (7th ed.) Citation

Cook, S. (2012). Complaint management excellence: Creating customer loyalty through service recovery. Kogan Page.

Chicago Style (17th ed.) Citation

Cook, Sarah. Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery. London: Kogan Page, 2012.

MLA (9th ed.) Citation

Cook, Sarah. Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery. Kogan Page, 2012.

Warning: These citations may not always be 100% accurate.