Stone, D., Patton, B., & Heen, S. (2010). Difficult conversations: How to discuss what matters most ; [updated with answers to the 10 most frequently asked questions about difficult conversation] (2. ed., 10. anniversary ed.). Penguine Books.
Chicago-Zitierstil (17. Ausg.)Stone, Douglas, Bruce Patton, und Sheila Heen. Difficult Conversations: How to Discuss What Matters Most ; [updated with Answers to the 10 Most Frequently Asked Questions About Difficult Conversation]. 2. ed., 10. anniversary ed. London: Penguine Books, 2010.
MLA-Zitierstil (9. Ausg.)Stone, Douglas, et al. Difficult Conversations: How to Discuss What Matters Most ; [updated with Answers to the 10 Most Frequently Asked Questions About Difficult Conversation]. 2. ed., 10. anniversary ed. Penguine Books, 2010.