Performance improvement for healthcare: leading change with lean, Six sigma, and constraints management
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| Format: | Book |
|---|---|
| Language: | English |
| Published: |
New York
McGraw-Hill
c2012
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | xxix, 319 p. ill. 24 cm |
| ISBN: | 9780071761628 0071761624 |
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MARC
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| 245 | 1 | 0 | |a Performance improvement for healthcare |b leading change with lean, Six sigma, and constraints management |c Bahadir Inozu ... [et al.] |
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| 300 | |a xxix, 319 p. |b ill. |c 24 cm | ||
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| 650 | 4 | |a Medical care |z United States |x Quality control | |
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| 650 | 4 | |a Total Quality Management |x methods | |
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Record in the Search Index
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| adam_text | Titel: Performance improvement for healthcare
Autor: Inozu, Bahadir
Jahr: 2012
CONTENTS
Foreword......................................xv
Preface.......................................xvii
Acknowledgments.............................xxix
CHAPTER 1 Performance Improvement in Healthcare .......1
These Are the Best of Times,
These Are the Worst of Times....................1
What Is the Answer?..............................2
It s All About.. .the Patient.. .the Money-
Why Not Both?............................4
The History of Performance Improvement
in Healthcare.............................7
Complementary (Core) Methodologies.............17
Three Windows: Constraints Management,
Lean, and Six Sigma......................19
Conclusion.....................................30
CHAPTER 2 Constraints Management Applications
in Healthcare.................................33
The Evolution of Constraints Management .........33
Early Applications...........................34
Constraints Management Terminology
for Healthcare................................36
Systems Thinking...........................36
The Goal..................................40
Throughput................................42
Constraints................................43
The Five Focusing Steps......................53
Applications of Constraints Management...........54
Thinking Processes..........................55
Buffer Management and Supply-Chain Logistics .. 63
Critical Chain Project Management............75
Finance and Measures.......................80
Conclusion.....................................91
CHAPTER 3 An Integrated Approach to Deploying
Performance Improvement....................95
Who Leads the Performance-Improvement
Deployment? ................................95
Performance-Improvement Program
Management Office...........................96
Prioritization..............................97
Deployment Team..............................98
What Does a Mature Hospital Performance-
Improvement Deployment Look Like?............99
Governance................................99
Staffing..................................100
Finance..................................100
Visibility.................................101
Nondelegable Responsibilities of Leadership .......101
Burning Platform..........................103
Transactional versus Transformational
Leadership..............................105
Leadership Coaching...........................105
Managing Upward.........................106
What Is a Robust Deployment Approach?..........108
Four-Phase Integrated Performance-Improvement
Approach ..................................116
Assess....................................118
Plan ....................................119
Apply ...................................121
Sustain..................................121
Conclusion....................................122
CHAPTER 4 Assessment..................................123
Strategic Gap Analysis..........................124
Performance-Improvement Maturity
Assessment.............................125
Change-Readiness Assessment................128
Organizational Performance Review...........133
System-Level Value-Stream Analysis...............136
Initiating the SystemVSA....................138
SystemVSA Outputs........................141
System Constraint Analysis......................141
Intermediate Objectives (JO) Map.............143
Focused Current Reality Tree (fCRT)..........145
Identify System Constraint...................147
Conclusion....................................149
CHAPTER 5 Planning for Deployment.....................151
Why Plan?....................................151
Timeline.................................152
Deployment Metrics........................154
Governance...............................156
Who Are Performance-Improvement Practitioners?.. 158
Lean.....................................158
Six Sigma................................158
Constraints Management...................159
Advanced Practitioners.........................159
What Do Advanced Practitioners Do?..........160
Where Do Advanced Practitioners Come From? .. 161
Practitioner Selection...........................164
Practitioner Development.......................165
Mentoring: An Art and a Science..............167
Mentoring Drives Results....................169
Practitioner Utilization.........................171
Deployment Communications...................171
Communication Plan.......................173
Communications Planning Summary..........179
Project Selection...............................180
Project Sources............................182
Constraints...............................182
Strategic Imperatives Identified by Leadership ... 183
Project Prioritization...........................183
First Projects..............................187
Critical Chain Project Management (CCPM) for
Performance-Improvement Project Portfolios----188
Conclusion....................................190
CHAPTER 6 Application of the Right Tool
to the Right Problem.........................191
Project Chartering and Execution.................191
Project Chartering.........................192
Improvement Approach Selection.................193
Process-Level Value Stream Analysis...............196
Pre-event................................197
Event....................................200
Post-event................................209
Quick Hits....................................210
Rapid Improvement Workshops..................211
Pre-event ................................215
Event....................................216
Post-event................................220
Six Sigma Project..............................221
Apply the DMAIC Methodology..............221
Reporting, Project Review, and Approval Process___221
Reporting.................................222
Project Reviews............................222
Approval Process...........................222
Balanced Scorecard.............................222
Generating Innovative Solutions .................226
Theory of Inventive Problem Solving (TRIZ)___227
Conclusion...................................237
CHAPTER 7 Sustainment.................................239
Organic Capability.............................239
Program Oversight.........................239
Succession Planning........................242
Mentoring Revisited........................243
Training..................................244
Integrated Change Management .................244
Barriers to Change.........................245
Success Factors............................246
Change-Management Tools and Methods ......247
Benefits and Return-on-Investment (ROI)
Validation..................................252
Deployment Planning for ROI................252
Role of the CFO...............................262
Common Failure Modes.....................263
Replication...............................264
Taking Performance Improvement to
the Next Level...............................269
Introducing Constraints Management into
Lean and Six Sigma Cultures..............270
How To Retool Performance-Improvement
Programs ..................................277
Conclusion....................................279
APPENDIX Reliability and Validity of
Assessment Measures.........................281
Performance-Improvement Maturity Assessment___282
Change-Readiness Assessment...................286
Event Charter.................................292
References....................................295
Index........................................309
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| isbn | 9780071761628 0071761624 |
| language | English |
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| spelling | Performance improvement for healthcare leading change with lean, Six sigma, and constraints management Bahadir Inozu ... [et al.] New York McGraw-Hill c2012 xxix, 319 p. ill. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Medical care United States Quality control Six sigma (Quality control standard) Health services administration United States Hospital Administration methods Total Quality Management methods Total Quality Management organization & administration USA Inozu, Bahadir Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025509138&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Performance improvement for healthcare leading change with lean, Six sigma, and constraints management Medical care United States Quality control Six sigma (Quality control standard) Health services administration United States Hospital Administration methods Total Quality Management methods Total Quality Management organization & administration |
| title | Performance improvement for healthcare leading change with lean, Six sigma, and constraints management |
| title_auth | Performance improvement for healthcare leading change with lean, Six sigma, and constraints management |
| title_exact_search | Performance improvement for healthcare leading change with lean, Six sigma, and constraints management |
| title_full | Performance improvement for healthcare leading change with lean, Six sigma, and constraints management Bahadir Inozu ... [et al.] |
| title_fullStr | Performance improvement for healthcare leading change with lean, Six sigma, and constraints management Bahadir Inozu ... [et al.] |
| title_full_unstemmed | Performance improvement for healthcare leading change with lean, Six sigma, and constraints management Bahadir Inozu ... [et al.] |
| title_short | Performance improvement for healthcare |
| title_sort | performance improvement for healthcare leading change with lean six sigma and constraints management |
| title_sub | leading change with lean, Six sigma, and constraints management |
| topic | Medical care United States Quality control Six sigma (Quality control standard) Health services administration United States Hospital Administration methods Total Quality Management methods Total Quality Management organization & administration |
| topic_facet | Medical care United States Quality control Six sigma (Quality control standard) Health services administration United States Hospital Administration methods Total Quality Management methods Total Quality Management organization & administration USA |
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