APA (7th ed.) Citation

Watkinson, M. (2013). The ten principles behind great customer experiences (1. publ.). Pearson.

Chicago Style (17th ed.) Citation

Watkinson, Matt. The Ten Principles Behind Great Customer Experiences. 1. publ. Harlow u.a: Pearson, 2013.

MLA (9th ed.) Citation

Watkinson, Matt. The Ten Principles Behind Great Customer Experiences. 1. publ. Pearson, 2013.

Warning: These citations may not always be 100% accurate.