APA-Zitierstil (7. Ausg.)

Deichmann, U., & Lall, S. V. (2003). Are you satisfied?: Citizen feedback and delivery of urban services. World Bank.

Chicago-Zitierstil (17. Ausg.)

Deichmann, Uwe, und Somik V. Lall. Are You Satisfied?: Citizen Feedback and Delivery of Urban Services. Washington, D.C: World Bank, 2003.

MLA-Zitierstil (9. Ausg.)

Deichmann, Uwe, und Somik V. Lall. Are You Satisfied?: Citizen Feedback and Delivery of Urban Services. World Bank, 2003.