Measuring the performance of public services: principles and practice
"Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cambridge [u.a.]
Cambridge Univ. Press
2012
|
| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Summary: | "Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing"-- |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XV, 316 S. |
| ISBN: | 9781107004658 |
Staff View
MARC
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Record in the Search Index
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| adam_text | Titel: Measuring the performance of public services
Autor: Pidd, Michael
Jahr: 2012
Contents
List of figures page ix
List of tables xi
Preface xiii
Part I Principles of performance measurement 1
1 Measuring public sector performance 3
2 Why measure, what to measure and what can go wrong 27
Part II Different uses for performance measurement 55
3 Measurement for improvement and planning 57
4 Measurement for monitoring and control: performance management 81
5 Measurement for comparison 109
6 Measurement for accountability 137
Part III Practical methods for performance measurement 165
Measuring performance through time 167
Scorecards and multidimensional indicators 194
Composite indicators 222
10 League tables and ranking 247
11 Data envelopment analysis 270
References 300
Index 312
|
| any_adam_object | 1 |
| author | Pidd, Michael 1948- |
| author_GND | (DE-588)138465363 |
| author_facet | Pidd, Michael 1948- |
| author_role | aut |
| author_sort | Pidd, Michael 1948- |
| author_variant | m p mp |
| building | Verbundindex |
| bvnumber | BV040607288 |
| classification_rvk | QQ 000 |
| ctrlnum | (OCoLC)779119510 (DE-599)GBV67055362X |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| id | DE-604.BV040607288 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:27:11Z |
| institution | BVB |
| isbn | 9781107004658 |
| language | English |
| lccn | 2011041130 |
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| physical | XV, 316 S. |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Cambridge Univ. Press |
| record_format | marc |
| spelling | Pidd, Michael 1948- Verfasser (DE-588)138465363 aut Measuring the performance of public services principles and practice Michael Pidd 1. publ. Cambridge [u.a.] Cambridge Univ. Press 2012 XV, 316 S. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index "Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing"-- Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Verwaltung (DE-588)4063317-2 gnd rswk-swf Öffentlicher Sektor (DE-588)4056673-0 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 s Verwaltung (DE-588)4063317-2 s Öffentlicher Sektor (DE-588)4056673-0 s DE-604 DE-601 pdf/application http://www.gbv.de/dms/sub-hamburg/67055362X.pdf Inhaltsverzeichnis HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025434937&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Pidd, Michael 1948- Measuring the performance of public services principles and practice Leistungsmessung (DE-588)4167290-2 gnd Verwaltung (DE-588)4063317-2 gnd Öffentlicher Sektor (DE-588)4056673-0 gnd |
| subject_GND | (DE-588)4167290-2 (DE-588)4063317-2 (DE-588)4056673-0 |
| title | Measuring the performance of public services principles and practice |
| title_auth | Measuring the performance of public services principles and practice |
| title_exact_search | Measuring the performance of public services principles and practice |
| title_full | Measuring the performance of public services principles and practice Michael Pidd |
| title_fullStr | Measuring the performance of public services principles and practice Michael Pidd |
| title_full_unstemmed | Measuring the performance of public services principles and practice Michael Pidd |
| title_short | Measuring the performance of public services |
| title_sort | measuring the performance of public services principles and practice |
| title_sub | principles and practice |
| topic | Leistungsmessung (DE-588)4167290-2 gnd Verwaltung (DE-588)4063317-2 gnd Öffentlicher Sektor (DE-588)4056673-0 gnd |
| topic_facet | Leistungsmessung Verwaltung Öffentlicher Sektor |
| url | http://www.gbv.de/dms/sub-hamburg/67055362X.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025434937&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT piddmichael measuringtheperformanceofpublicservicesprinciplesandpractice |
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