Measuring organizational information systems success: new technologies and practices
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| Format: | Book |
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| Language: | English |
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Hershey, Pa.
Business Science Reference
2012
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| Online Access: | Inhaltsverzeichnis |
| Item Description: | "This book explores new approaches which may better effectively identify, explain, and improve IS assessment in organizations"--Provided by publisher. |
| Physical Description: | XXIV, 480 S. graph. Darst. 30 cm |
| ISBN: | 9781466601703 9781466601727 |
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| adam_text | Titel: Measuring organizational information systems success
Autor: Belkhamza, Zakariya
Jahr: 2012
Detailed Table of Contents
Foreword.............................................................................................................................................xvi
Preface..................................................................................................................................................xx
Acknowledgment..............................................................................................................................xxiv
Section 1
Information Systems Success: Theories and Models
Chapter 1
A Symbiotic Model for Information Systems Success Determination...................................................1
Kieren Jamìeson, CQUniversity, Australia
Traditional approaches to identifying and measuring Information Systems success or failure typically
suffer from two defìciencies. First, the measures are taken at a single point in time, usuaily shortly after
the system adoption with a focus on the implementation success. Second, the focus is purely on the
organisational net gain or loss. The organisation is treated as a single entity, and the Information System
itself is relegated to a subservient cog. The power relationship between the organisation and the Informa-
tion System is left unexplored: in other words, which entity controls the other? This chapter proposes and
demonstrates an alternate categorisation model that addresses both defìciencies. The model is applied to
a longitudinal study of an implementation of an enterprise system in order to both categorise and explain
the outcomes for the host organisation.
Chapter 2
Measuring Information Systems Success: A Comment on the Use of Perceptions..............................23
CeesJ. Gelderman, Open University of The Netherlands, The Netherlands
Rob J. Kusters, Open University ofThe Netherlands, The Netherlands
Information System success is difficult to measure directly. Because of the influence of non-control lable
variables, itactuallyseemstobeimpossibletodirectlycompute or determine the contributionof Informa-
tion Systems to organizational performance, orto overall organizational effectiveness. As an alternative,
perception of system success is often used as a surrogate measure. However, this raises the question of
the validity of this surrogate measure. In this chapter, the authors describe a survey aiming to investi-
gate the validity of this surrogate measure. Results show that there is reason to doubt the usefulness and
validity of surrogate measures for objective system success.
Chapter 3
Information Systems for Organizational Effectiveness Model: A Rationale Alignment......................39
Govindan Marthandan, Multimedia University, Malaysia
Chun Meng Tang, UCSI University, Malaysia
Despite the proposai of various Information Systems (IS) evaluation models and approaches, IS evalu-
ation has never been straightforward. There are issues and challenges in proving the business value of
IS. Adding to the difficulty, a vast number of measures have been employed conveniently for evalua-
tion purposes without going through a rigorous validation process. Recognising the complexity for IS
researchers, IS specialists, and business managers to agree on a common model for the evaluation of
IS business value, this chapter presents an empirically validated IS evaluation model, the IS for organi-
sational effectiveness (ISOE) model, for planning, designing, implementing, and appraising IS. There
also emerges a new theory, the Information System business value (ISBV) theory, from the ISOE model
to establish that IS business value is multifaceted and are observable in the form of improvements in
organisational effectiveness.
Chapter 4
Information Systems Success: A Review from a Bibliometric Analysis Focus....................................62
Hugo Martinez, Universidad Industriai de Santander, Colombia
Luis Becerra, Universidad Industriai de Santander, Colombia
Jaime Camacho, Universidad Industriai de Santander, Colombia
This chapter characterizes the publication activity of Information Systems success by data collected
from the Science Citation Index and Social Science Citation Index databases from ISI Web of Science
during 2001 to 2010. It provides insights into the research activities of Information Systems success
research and identifies patterns, tendencies, or regularities existing in the literature related to authors,
journals, institutes, and countries. A co-ocurrence analysis of keywords is made to indicate the core
themes research areas in the literature and new emerging topics. It is found that the IS success literature
has a positive growth rate, and it is likely to continue with this tendency in the future. However, the
analysis shows the need to set up a common language framework that serves as a guide to researchers
to develop a most mature body of knowledge.
Chapter 5
Theoretical Foundations for Information Systems Success in Small- and Medium-Sized
Enterprises.............................................................................................................................................80
Jan Devos, Ghent University, Belgium
Hendrik Van Landeghem, Ghent University, Belgium
Dirk Deschoolmeester, Ghent University, Belgium
Small and medium-sized enterprises (SMEs) adopt Information Technology (IT) and Information Sys-
tems (IS) in order to achieve business goals and obtain net benefits. However, adopting IT/IS into an
existing organizational structure is a complex and risky task. Many investments in IT/IS, outsourced as
well as in-sourced, never fully reach the intended objectives and are therefore considered as not being
successful. In this chapter, the authors focused on IS success in small and medium sized-enterprises
(SMEs) in order to fino theoretical foundations. They explain four well-known theories, often used in
IS research, which constitute the basics of their thinking. These theories are the technology acceptance
model (TAM), the theory of planned behavior (TPB), the DeLone McLean IS success model (D M),
and the transaction cost economy (TCE) model. The authors weaved the constructs of these theories
into a compound framework that delivers explanatory and predicting power for the successful adoption
of IT/IS in SMEs. In order to validate the framework, the authors examined the extent to which the
theoretical model could provide support for the Cobit framework, often used by practitioners as an IT
governance framework, and also suitable for SMEs. Findings show that the framework offers surpris-
ing coherence and proposes a strong theoretical foundation for the normative directions of the methods
used in Cobit by IT practitioners.
Section 2
IT Projects, Service Management and Performance
Chapter 6
Measuring IT Service Management Performance: A Model Development........................................102
Francis Gacenga, University of Southern Queensland, Australia
Aileen Cater-Steel, University of Southern Queensland, Australia
Mark Toleman, University of Southern Queensland, Australia
Wui-Gee Tan, University of Southern Queensland, Australia
Prompted by the realisation that IT is now seen as a service, with a customer focus and process orientation,
the authors propose a model to measure IT service management (ITSM) performance. Measuring ITSM
performance will enable organisations to demonstrate the benefit from their investment. The model is
based on a systematic literature review that progressed from considering the general areas of organisa-
tion performance measurement to examining commonly used performance metrics. Although there are
a number of studies on ITSM implementation, only a few considered the performance measurement of
ITSM. A structured method for the design of the model was adopted through a three-level analysis. A
comparison of existing performance measurement frameworks was first made to identify those that are
suitable for ITSM and that would facilitate communication between the business and IT function. This
was done using appropriate dimensions from past work of various performance measurement researchers.
The frameworks were then classifìed along these dimensions to identify their completeness, eliminate
unnecessary dimensions, and identify the naturai dimensions for ITSM.
Chapter 7
Fuzzy Approach for Monitoring Projects Success in the IT/IS Industry............................................120
Jose L. Salmeron, University Pablo ofOlavide, Spain
Cristina Lopez, University Pablo ofOlavide, Spain
There are many uncertainties that can influence the success of Information Technology (IT) and Informa-
tion Systems (IS) projects. These are characterized to be highly complex and risky, among other issues.
These features explain the high rate of failures in this kind of projects. So, if practitioners want to pre-
vent undesired outcomes in their IT/IS projects, they have to continuously manage the risks existing in
them. In this way, practitioners should monitor risks impacts on IT/IS projects success. However, current
methods used for it, have several limitations that can be overcome by employing artificial intelligence
techniques. Based on the fuzzy theory, this chapter proposes the use of fuzzy approaches to model risks
effects on ITAS projects success measures. Its applicability is presented through an illustrative case. The
findings highlight that the method proposed give project managers insights into the causes of failure or
delay of their IT/IS projects, in order to develop effective strategies.
Section 3
Information Systems Maintenance and Development
Chapter 8
A Model to Assist the Maintenance vs. Replacement Decision in Information Systems...................137
O. Tolga Pusatli, Cankaya University, Turkey
Brian Regan, University ofNewcastle, Australia
An extensive literature review shows that Information Systems (IS) are changed and eventually replaced
by substitutes under the influence of productivity, popularity, and specialisation of IS along with as-
sociated available support facilities, maintenance activities, failures, and user feedback. This chapter
compiles those factors emerged from software engineering, IS, software quality assurance measurements,
and computer science literature. A final product is a proposed model bringing those factors together as
they are suspected to raise a need for taking the decision of evaluating change requests that may lead to
a further maintenance or replace the IS. While keeping in mind that limitations on advanced testing ex-
ist, an expected service of such a model may help decision makers to explain maintenance/replacement
decision of IS/component in a more itemized manner, hence diminish overburden pressure of experience
responsibility on them.
Chapter 9
A Steady-State Framework for Integrated Business Change and Information Systems
Development and Maintenance...........................................................................................................158
Simon McGinnes, Trinity College Dublin, Ireland
Success models often treat Information Systems (IS) as static. Yet most IS evolve continuously, and most
development effort occurs during the so-called maintenance phase. For an IS to succeed, its evolutionary
process must also remain successful. Unfortunately many IS projects fail, particularly when outsourced.
This chapter argues that the practice of managing IS work in project form may itself be implicated in
IS failure. The project model is critically examined, identifying mismatches with the reality of IS work
as a component of business change. The results suggest that merely trying harder to make projects suc-
ceed may be ineffective. An alternative framework for steady state development is proposed, which
characterises IS work as evolutionary and inseparable from its context of business change, providing a
blueprint for IS development without the need for projects, and offering improved chances of success
when big bang project management would otherwise be the only option.
Section 4
Enterprise Resource Planning Systems
Chapter 10
Enterprise Resource Planning Acceptance Model (ERPAM): Extended TAM for ERP Systems in
Operational Phase of ERPLifecycle...................................................................................................179
Simona Sternad, University ofMaribor, Slovenia
Samo Bobek, University ofMaribor, Slovenia
Enterprise resource planning (ERP) systems have been implemented in most organizations for few years.
But most of the organizations cannot really expose promised benefits of ERP systems. One of the reasons
might be ERP users who do not accepted and use ERP system properly. In IT/IS literature organizational
users have been exposed as important factor, which has influence on IT/IS acceptance and usage. Tech-
nology acceptance model (TAM) has been most widely used model for researching user acceptance and
usage of IT/IS. While this research is not the first attempt to apply TAM to ERP context, the authors
of this chaptre aim to make more contributions to the topic. First, they focus on the ERP system use in
routine (mature) stage, and because of that, they use construct extended use instead of actual use. In the
latest research of ERP system usage, the relationship between work compatibility and usefulness has
been examined. New relationships between work compatibility and attitude toward using ERP system
have been added. In ali TAM studies regarding ERP context, a small number of external factors have
been researched. The groups of external factors that have influence on ERP extended usage have been
researched. The proposed model has been empirically tested using data collected from a survey of 293
ERP users in 44 organizations across country.
Chapter 11
Specific Factors for ERP-Success Measurement in Healthcare..........................................................205
Stephan Kronbichler, UMIT, Austria
Herwig Ostermann, UMIT, Austria
There are different success factors that influence the outcome of ERP-projects. Each industry has cer-
tain requirements on success measurement, where other industries, in general, do not. In healthcare for
example the legai constraints are different from other branches. Each success measurement model has
a specific aim and covers specific needs. It measures different success dimensions and can be used at
different stages of ERP-projects. Some of the models consider different phases within ERP-projects
others can be used to determine overall ERP-success after the implementation of an IS. One important
factor for the use of such models is if the models covers branch specific needs in a way that allows the
researchers to allocate meaningful results and recommendations for actions. This chapter investigates
the specific needs on ERP-success measurement of the healthcare industry and the fit of the existing
success measurement models for this use case.
Section 5
Websites and E-Commerce Systems
Chapter 12
Issues Facing Website Evaluation: Identifying a Gap.........................................................................233
Ahmad Ghandour, University of Otago, New Zealand
Kenneth R. Deans, University of Otago, New Zealand
George L. Benwell, University of Otago, New Zealand
As business organisations have become more reliant on Information Technology in achieving success,
Information Systems have become essential. Business organisations now use websites as part of their
Information Systems as a medium for communication and transactions between the business and their
customers. A better understanding of how to evaluate a website is necessary. This chapter explores web-
site evaluation and recognises the current challenges facing website evaluation. It begins by identifying
the type of website the current study is focussed on, namely the e-commerce website. This is followed
by reviewing the literature on website evaluative approaches and anecdotally described issues with the
existing performance measures. Three perspectives were identified when evaluating websites, user, de-
signer, and owner perspectives. While the user and the designer perspectives are well advanced in the
literature, there is a relative dearth of scholarly studies that address the owners needs. The provision
of such a perspective may enhance an owner s ability to increase returns and benefits from their online
activity. Such gap need to be fi lied, a cali from the authors.
Chapter 13
Website Evaluation Criteria: An Owner s Perspective.......................................................................253
Ahmad Ghandour, University of Otago, New Zealand
George L. Benwell, University of Otago, New Zealand
Kenneth R. Deans, University of Otago, New Zealand
There is often a need for business organisations to evaluate their current and potential website in order
to maximize the payoffs from website investments. Current evaluative approaches for the performance
of e-commerce websites do not adequately address owners concerns regarding the payoffs from their
e-commerce investment. This chapter establishes criteria to evaluate e-commerce websites based on an
owner s perception rather than the customer s perception. Drawing upon theories of communication,
resource based view and process oriented approach, an evaluation framework of three dimensions is
developed. The three dimensions are: website offer, usage, and payoff. These three dimensions are used
to explain the performance of a website, culminating in a website evaluation model. Each dimension is
a business process of the website that the organisation needs to monitor.
Chapter 14
Antecedents of Children s Satisfaction with Company Websites and their Links with
Brand Awareness.................................................................................................................................276
Lucie Sermanet, IESEG School of Management Lille-Paris, France
Frank Goethals, IESEG School of Management (LEM-CNRS) Lille-Paris, France
Andrea Carugati, IESEG School of Management (LEM-CNRS) Lille-Paris, France
Aurélie Leclercq-Vandelannoitte, IESEG School of Management (LEM-CNRS) Lille-Paris, France
This chapter focuses on children s satisfaction with the use of commercial websites. The authors address
two relevant gaps in extant literature: children as users of Information Technology and the concept of
Information System success itself. Children s use of IT needs focus since this age group has been largely
neglected by extant IS research. The concept of success needs further research because the research results
on this dependent variable have been controversial, and there is stili no full agreement on the antecedents
of success. In this chapter, the authors therefore contextualize the classic Information Systems success
model of DeLone and McLean to IS success with children. They carried out a survey of a sample of 76
children aged 11 to 14, located in various cities in France. The results show that children gethigher brand
awareness if they are more satisfied with the kids website of the brand. The chapter finds the satisfaction
with the site depends upon the personalization that is possible and the presence of dynamic elements on
the site. Characters and animations that help navigating the site are also appreciated. A good presenta-
tion of the site s rules could not be shown to be a significant antecedent of satisfaction. Qualitative data
that was gathered suggests that children are not really aware of the link between symbols they see on
the site and products that are sold.
Section 6
Information Systems Success Applications
Chapter 15
A Model to Measure E-Learning Systems Success............................................................................293
Ahmed Younis Alsabawy, University of Southern Queensland, Australia
Aileen Cater-Steel, University of Southern Queensland, Australia
JeffreySoar, University of Southern Queensland, Australia
E-learning involves adopting and exploiting the potential of new, advanced Information Technology
in development and delivery of education. In spite of a rapid growth in the e-learning field there stili
exists a range of issues facing the stakeholders of e-learning systems. One of the key issues is how to
measure e-learning system success. Although considerable attention has been paid to the Information
Systems success issue, there remain arguments about the factors which are most effective for measur-
ing Information System success. The issue of measuring Information System success has an impact on
evaluating e-learning systems success. This chapter aims to fili this void by proposing an evaluation
methodology model to assess e-learning systems success. The contribution of this study is the proposed
model to evaluate the success of e-learning systems. The model is based on a thorough review of the
e-learning success literature and existing Information Systems success models.
Chapter 16
End-User Participation in Health IT Development: The EUPHIT Method........................................318
Anna Marie Balling Hostgaard, Aalborg University, Denmark
Despite there being extensive cumulative knowledge and many experiences about factors that contribute
to health Information Technology (HIT) success, lessons are yet to be learned as many HIT developments
stili face a number of problems - many of them of an organizational nature. This chapter presents a new
method - the EUPHIT method - for studying and understanding one of the most cruciai organizational
success factors in HIT development: end-user participation. The method was developed and used for
the first time throughout a research study of an EHR planning process in a Danish region. It has proved
effective in disclosing the interactions that occur between the different social groups involved in HIT
development, and in understanding the underlying reasons for these. This allows HIT project manage-
ment to explore new avenues during the development process in order to support, facilitate, and improve
real end-user participation.
Chapter 17
The Development of a Model for Information Systems Security Success.........................................341
Kimberley D. Dunkerley, Nova Southeastern University, USA
Gurvirender Tejay, Nova Southeastern University, USA
Information security has received a great deal of attention from a number of researchers. However, there
has been little research aimed at understanding the dimensions criticai for the success of organizational
information security programs. This chapter considers a large body of information security literature and
organizes the research based on their findings. This taxonomy is used to develop a parsimonious model
for information security success within organizations. Also, the utility of the proposed model within the
contexts of government and healthcare is considered.
Chapter 18
Evolutional Patterns of Intranet Applications: Organizational Issues and Information
Systems Success..................................................................................................................................367
Pietro Previtali, University of Pavia, Italy
The objective of this chapter is to propose a theoretical examination, strengthened by an empirie survey
of intranet evolutional patterns and the neologism that designates a communication system, for access
to and searching of business information based on Internet technologies. This chapter analyses intranet
applications and functionalities in order to classify them according to a taxonomy that allows us to dis-
tinguish between an institutional intranet, a knowledge management intranet, and an operating intranet.
The main research hypothesis is the existence of an intranet life cycle, as an evolutional model starting
from an institutional intranet that moves to a knowledge management intranet and then to an operating
one. This last one is considered as a proxy for successful IS implementation. To substantiate the above-
mentioned hypothesis an empirical study was conducted among 110 large Italian corporations, with a
response rate of 66% (73 corporations). The method used was a survey conducted during the months
of March, Aprii, and May 2010, applying a mix of random sampling (randomly selected interviewees
from the directory) and snowball sampling (contacting interviewees through leads). The results show
how, basically, companies approach intranet implementation processes in an incrementai way, which
begins with the integration of the basic functionalities as communication channel, service platform,
or document management.
Chapter 19
Designing an Information Systems Performance Management System: The Case of an Insurance
Corporation.........................................................................................................................................385
Angela Perego, SDA Bocconi School of Management, Italy
Contribution of Information Systems (IS) to business has been widely debated among both business
scholars and practitioners. Even though a consistent body of literature has examined the problem over
a time frame of more than 20 years, and a plethora of theoretical contributions has been produced, the
issue of evaluating IS effectiveness remains unresolved. Starting from the assumption that real-world
experiences differ from theoretical explications, and with the intent to contribute to IS Performance
Management field bringing evidences from the reality, this chapter describes and discusses the design
of an IS performance management system implemented by an insurance corporation.
Compilation of References...............................................................................................................403
About the Contributors....................................................................................................................468
Index...................................................................................................................................................477
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| id | DE-604.BV040601316 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:27:03Z |
| institution | BVB |
| isbn | 9781466601703 9781466601727 |
| language | English |
| lccn | 2011045300 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025429057 |
| oclc_num | 820435243 |
| open_access_boolean | |
| owner | DE-945 |
| owner_facet | DE-945 |
| physical | XXIV, 480 S. graph. Darst. 30 cm |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Business Science Reference |
| record_format | marc |
| series2 | Premier reference source |
| spelling | Measuring organizational information systems success new technologies and practices Zakariya Belkhamza ... [ed.] Hershey, Pa. Business Science Reference 2012 XXIV, 480 S. graph. Darst. 30 cm txt rdacontent n rdamedia nc rdacarrier Premier reference source "This book explores new approaches which may better effectively identify, explain, and improve IS assessment in organizations"--Provided by publisher. Information technology Evaluation Information technology Management Informationssystem (DE-588)4072806-7 gnd rswk-swf Evolution (DE-588)4071050-6 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Informationssystem (DE-588)4072806-7 s Evolution (DE-588)4071050-6 s b DE-604 Zakariya Belkhamza 1976- Sonstige (DE-588)1024088944 oth Erscheint auch als Online-Ausgabe 978-1-4666-0171-0 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025429057&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Measuring organizational information systems success new technologies and practices Information technology Evaluation Information technology Management Informationssystem (DE-588)4072806-7 gnd Evolution (DE-588)4071050-6 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4072806-7 (DE-588)4071050-6 (DE-588)4061963-1 |
| title | Measuring organizational information systems success new technologies and practices |
| title_auth | Measuring organizational information systems success new technologies and practices |
| title_exact_search | Measuring organizational information systems success new technologies and practices |
| title_full | Measuring organizational information systems success new technologies and practices Zakariya Belkhamza ... [ed.] |
| title_fullStr | Measuring organizational information systems success new technologies and practices Zakariya Belkhamza ... [ed.] |
| title_full_unstemmed | Measuring organizational information systems success new technologies and practices Zakariya Belkhamza ... [ed.] |
| title_short | Measuring organizational information systems success |
| title_sort | measuring organizational information systems success new technologies and practices |
| title_sub | new technologies and practices |
| topic | Information technology Evaluation Information technology Management Informationssystem (DE-588)4072806-7 gnd Evolution (DE-588)4071050-6 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Information technology Evaluation Information technology Management Informationssystem Evolution Unternehmen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025429057&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT zakariyabelkhamza measuringorganizationalinformationsystemssuccessnewtechnologiesandpractices |