Beyond performance management: why, when, and how to use 40 tools and best practices for superior business performance
Contents: Strategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic va...
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston, Mass.
Harvard Business Review Press
2012
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | Contents: Strategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic value added -- Key value drivers -- Revenue growth analysis -- Customer value proposition -- Customer relationship management -- Strategic and profitable customers -- Loyalty management -- Lean cost management -- Total quality management -- Activity based costing -- Business process reengineering -- Lean manufacturing -- Lean services -- Six Sigma -- Target costing -- Lean accounting -- Shared service centers -- Outsourcing and offshoring -- Investment (portfolio) management -- Expense management -- Performance measurement -- Enterprise resource planning systems -- Business intelligence -- Key performance indicators -- Rolling forecasts -- Business analytics -- Best practice reporting -- Open book management -- Performance evaluation -- Performance appraisals -- Recognition and rewards -- Executive compensation -- Profit sharing. |
| Item Description: | Includes bibliographical references |
| Physical Description: | VIII, 387 S. graph. Darst. 24 cm |
| ISBN: | 9781422141953 1422141950 |
Staff View
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Titel: Beyond performance management
Autor: Hope, Jeremy
Jahr: 2012
Contents
Preface ix
Introduction 1
PART I: STRATEGIC PLANNING
1. Mission Statements 9
2. Strategie Planning 20
3. Stretch Goals 31
4. Balanced Scorecard 39
5. Dynamic Resource Management 51
6. Enterprise Risk Management 65
7. Knowledge Management 75
8. Benchmarking 87
9. Sustainability 96
PART II: SHAREHOLDER AND CUSTOMER VALUE
10. Intangible Assets 105
11. Economie Value Added 114
12. Key Value Drivers 123
13. Revenue Growth Analysis 132
14. Customer Value Proposition 142
15. Customer Relationship Management 148
16. Strategie and Profitable Customers 157
17. Loyalty Management 165
PART III: LEAN COST MANAGEMENT
18. Total Quality Management 177
19. Activity-Based Costing 185
20. Business Process Reengineering 193
21. Lean Manufacturing 202
22. Lean Services 213
23. Six Sigma 221
24. Target Costing 229
25. Lean Accounting 237
26. Shared Services 245
27. Outsourcing and Offshoring 252
28. Investment (Portfolio) Management 262
29. Expense Management 271
PART IV: PERFORMANCE MEASUREMENT
30. Enterprise Resource Planning (ERP) Systems 281
31. Business Intelligence 288
32. Key Performance Indicators 298
33. Rolling Forecasts 305
34. Business Analytics 317
35. Best-Practice Reporting 323
36. Open Book Management 330
PART V: PERFORMANCE EVALUATION
37. Performance Appraisals 341
38. Recognition and Rewards 348
39. Executive Compensation 356
40. Profit-Sharing Schemes 366
Notes 373
Acknowledgments 389
About the Authors 391 |
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| dewey-full | 658.3/14 |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV040540948 |
| illustrated | Illustrated |
| indexdate | 2024-12-10T09:02:08Z |
| institution | BVB |
| isbn | 9781422141953 1422141950 |
| language | English |
| lccn | 2011018739 |
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| spelling | Hope, Jeremy Verfasser aut Beyond performance management why, when, and how to use 40 tools and best practices for superior business performance Jeremy Hope and Steve Player fourty, forty Boston, Mass. Harvard Business Review Press 2012 VIII, 387 S. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references Contents: Strategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic value added -- Key value drivers -- Revenue growth analysis -- Customer value proposition -- Customer relationship management -- Strategic and profitable customers -- Loyalty management -- Lean cost management -- Total quality management -- Activity based costing -- Business process reengineering -- Lean manufacturing -- Lean services -- Six Sigma -- Target costing -- Lean accounting -- Shared service centers -- Outsourcing and offshoring -- Investment (portfolio) management -- Expense management -- Performance measurement -- Enterprise resource planning systems -- Business intelligence -- Key performance indicators -- Rolling forecasts -- Business analytics -- Best practice reporting -- Open book management -- Performance evaluation -- Performance appraisals -- Recognition and rewards -- Executive compensation -- Profit sharing. Organizational effectiveness Measurement Performance Management Total quality management Erfolgskontrolle (DE-588)4015228-5 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Methode (DE-588)4038971-6 gnd rswk-swf Performance Management (DE-588)7730862-1 gnd rswk-swf Management (DE-588)4037278-9 s Methode (DE-588)4038971-6 s Erfolgskontrolle (DE-588)4015228-5 s DE-604 Performance Management (DE-588)7730862-1 s Player, Steve 1958- Sonstige (DE-588)101960882X oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025386853&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hope, Jeremy Beyond performance management why, when, and how to use 40 tools and best practices for superior business performance Organizational effectiveness Measurement Performance Management Total quality management Erfolgskontrolle (DE-588)4015228-5 gnd Management (DE-588)4037278-9 gnd Methode (DE-588)4038971-6 gnd Performance Management (DE-588)7730862-1 gnd |
| subject_GND | (DE-588)4015228-5 (DE-588)4037278-9 (DE-588)4038971-6 (DE-588)7730862-1 |
| title | Beyond performance management why, when, and how to use 40 tools and best practices for superior business performance |
| title_alt | fourty, forty |
| title_auth | Beyond performance management why, when, and how to use 40 tools and best practices for superior business performance |
| title_exact_search | Beyond performance management why, when, and how to use 40 tools and best practices for superior business performance |
| title_full | Beyond performance management why, when, and how to use 40 tools and best practices for superior business performance Jeremy Hope and Steve Player |
| title_fullStr | Beyond performance management why, when, and how to use 40 tools and best practices for superior business performance Jeremy Hope and Steve Player |
| title_full_unstemmed | Beyond performance management why, when, and how to use 40 tools and best practices for superior business performance Jeremy Hope and Steve Player |
| title_short | Beyond performance management |
| title_sort | beyond performance management why when and how to use 40 tools and best practices for superior business performance |
| title_sub | why, when, and how to use 40 tools and best practices for superior business performance |
| topic | Organizational effectiveness Measurement Performance Management Total quality management Erfolgskontrolle (DE-588)4015228-5 gnd Management (DE-588)4037278-9 gnd Methode (DE-588)4038971-6 gnd Performance Management (DE-588)7730862-1 gnd |
| topic_facet | Organizational effectiveness Measurement Performance Management Total quality management Erfolgskontrolle Management Methode |
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