Kenney, C. (2011). Transforming health care: Virginia Mason Medical Center's pursuit of the perfect patient experience. CRC Press.
Chicago-Zitierstil (17. Ausg.)Kenney, Charles. Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience. Boca Raton: CRC Press, 2011.
MLA-Zitierstil (9. Ausg.)Kenney, Charles. Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience. CRC Press, 2011.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.