The experience! how to wow your customers and create a passionate workplace - Arussy, Lior (CMP Books, 2002)
Front Cover; The Experience!; Copyright Page; Contents; Foreword; Chapter 1; Chapter 2; Chapter 3; Chapter 4; Chapter 5; Chapter 6; Chapter 7; Chapter 8; Chapter 9; Chapter 10; Epilogue; The Experience!; Acknowledgments; About the Author
The Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work