APA (7th ed.) Citation

(2012). Costs and quality of online dispute resolution: A handbook for measuring the costs and quality of ODR. Maklu.

Chicago Style (17th ed.) Citation

Costs and Quality of Online Dispute Resolution: A Handbook for Measuring the Costs and Quality of ODR. Antwerpen [u.a.]: Maklu, 2012.

MLA (9th ed.) Citation

Costs and Quality of Online Dispute Resolution: A Handbook for Measuring the Costs and Quality of ODR. Maklu, 2012.