Service business development: strategies for value creation in manufacturing firms
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cambridge
Cambridge Univ. Press
2012
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XX, 298 S. graph. Darst. |
| ISBN: | 9781107022454 |
Internformat
MARC
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| 020 | |a 9781107022454 |c hardback |9 978-1-107-02245-4 | ||
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| 245 | 1 | 0 | |a Service business development |b strategies for value creation in manufacturing firms |c Thomas Fischer, Heiko Gebauer and Elgar Fleisch |
| 264 | 1 | |a Cambridge |b Cambridge Univ. Press |c 2012 | |
| 300 | |a XX, 298 S. |b graph. Darst. | ||
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| 337 | |b n |2 rdamedia | ||
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| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Manufacturing industries |x Management | |
| 650 | 4 | |a Service industries | |
| 650 | 4 | |a Customer services | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Strategic Planning |2 bisacsh | |
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Datensatz im Suchindex
| _version_ | 1804149461499248640 |
|---|---|
| adam_text | Titel: Service business development
Autor: Fischer, Thomas
Jahr: 2012
Contents
List of figures page viii
List of tables
List of exhibits
Preface
Acknowledgements xvl11
List of abbreviations
x
xii
xv
xx
1 Introduction 1
1.1 Motivation 1
1.2 Challenges of service business development 21
1.3 Central questions 37
1.4 Methodology 40
1.5 Structure 41
2 Basic concepts of service business development 43
2.1 Organisational capabilities necessary for service business
development 43
2.2 Service strategies for manufacturing companies 70
2.3 Strategic fit between service strategy and operational capabilities 79
3 Dynamic capabilities for service business development 87
3.1 Exploitation or exploration: two distinct approaches for
service business development 87
3.2 Phases of the exploitation and exploration approaches 90
3.3 Dynamic capabilities required in the exploitation approach 91
3.4 Dynamic capabilities necessary for succeeding with exploration 98
4 A case study: using the exploitation approach to
develop a service business 106
4.1 Phase 1: integrating basic services into the product price 106
4.2 Phase 2: separating product and service businesses to increase
the profit and revenue generated by service 107
4.3 Phase 3: exploiting service expansion in the primary customer
activity chain 112
5 A case study: using the exploration approach to develop
a service business 113
5.1 Background of the company 113
5.2 Initial situation and triggers for developing the service business 114
5.3 Exploring service opportunities and reconfiguring the business logic 116
6 Developing service business via the exploitation
approach 122
6.1 Service strategies associated with the exploitation approach 122
6.2 Case studies of changes in service strategy 136
6.3 Operational capabilities for service strategies 141
6.4 Service strategy changes as the antecedent to providing solutions 142
7 Configurations of service strategies and operational
capabilities supporting the exploitation approach 145
7.1 Operational capabilities for after-sales service providers 146
7.2 Operational capabilities for customer support service providers 153
7.3 Operational capabilities for development partners 167
7.4 Operational capabilities for outsourcing partners 182
7.5 Operational capabilities for solution providers 192
8 Network perspective 199
8.1 Dimensions of business networks 199
8.2 Types of business networks 201
8.3 Vertical after-sales service networks 204
8.4 Horizontal outsourcing service networks 207
8.5 Vertical life-cycle solution networks 213
8.6 Horizontal solution networks 215
9 International aspects of service business development 217
9.1 Global approaches to service business development 217
9.2 Service business development in the Chinese market 232
10 Service business development for small and medium
suppliers 248
10.1 Approaches for service business development 248
10.2 Co-evolvement of organisational capabilities 253
11 Service business development in small and medium OEMs 267
11.1 The exploitation approaches used by SMEMs 267
11.2 SMEMs selling directly to a limited number of customers 267
11.3 SMEMs selling to a large number of customers via distributors 275
12 Summary 281
12.1 Highlights 281
12.2 Recommendations for further research 285
Bibliography 286
Index 296
|
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| author | Fischer, Thomas 1977- Gebauer, Heiko 1976- Fleisch, Elgar 1968- |
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| dewey-raw | 658.4/012 |
| dewey-search | 658.4/012 |
| dewey-sort | 3658.4 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-07-10T00:23:24Z |
| institution | BVB |
| isbn | 9781107022454 |
| language | English |
| lccn | 2012002187 |
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| spelling | Fischer, Thomas 1977- Verfasser (DE-588)142664138 aut Service business development strategies for value creation in manufacturing firms Thomas Fischer, Heiko Gebauer and Elgar Fleisch Cambridge Cambridge Univ. Press 2012 XX, 298 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Wirtschaft Manufacturing industries Management Service industries Customer services BUSINESS & ECONOMICS / Strategic Planning bisacsh Dienstleistung (DE-588)4012178-1 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Verarbeitende Industrie (DE-588)4133768-2 gnd rswk-swf Verarbeitende Industrie (DE-588)4133768-2 s Dienstleistung (DE-588)4012178-1 s Management (DE-588)4037278-9 s DE-604 Gebauer, Heiko 1976- Verfasser (DE-588)135608325 aut Fleisch, Elgar 1968- Verfasser (DE-588)114217912 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025261631&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Fischer, Thomas 1977- Gebauer, Heiko 1976- Fleisch, Elgar 1968- Service business development strategies for value creation in manufacturing firms Wirtschaft Manufacturing industries Management Service industries Customer services BUSINESS & ECONOMICS / Strategic Planning bisacsh Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd Verarbeitende Industrie (DE-588)4133768-2 gnd |
| subject_GND | (DE-588)4012178-1 (DE-588)4037278-9 (DE-588)4133768-2 |
| title | Service business development strategies for value creation in manufacturing firms |
| title_auth | Service business development strategies for value creation in manufacturing firms |
| title_exact_search | Service business development strategies for value creation in manufacturing firms |
| title_full | Service business development strategies for value creation in manufacturing firms Thomas Fischer, Heiko Gebauer and Elgar Fleisch |
| title_fullStr | Service business development strategies for value creation in manufacturing firms Thomas Fischer, Heiko Gebauer and Elgar Fleisch |
| title_full_unstemmed | Service business development strategies for value creation in manufacturing firms Thomas Fischer, Heiko Gebauer and Elgar Fleisch |
| title_short | Service business development |
| title_sort | service business development strategies for value creation in manufacturing firms |
| title_sub | strategies for value creation in manufacturing firms |
| topic | Wirtschaft Manufacturing industries Management Service industries Customer services BUSINESS & ECONOMICS / Strategic Planning bisacsh Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd Verarbeitende Industrie (DE-588)4133768-2 gnd |
| topic_facet | Wirtschaft Manufacturing industries Management Service industries Customer services BUSINESS & ECONOMICS / Strategic Planning Dienstleistung Management Verarbeitende Industrie |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025261631&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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