Statistical thinking: improving business performance
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, NJ [u.a.]
Wiley
2012
|
| Edition: | 2. ed. |
| Series: | Wiley & SAS business series
|
| Subjects: | |
| Online Access: | Cover image Publisher description Table of contents only Contributor biographical information Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XXIX, 511 S. |
| ISBN: | 9781118094778 |
Staff View
MARC
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Record in the Search Index
| _version_ | 1804149408958251008 |
|---|---|
| adam_text | Contents
Preface
xiii
introduction
to
ЈМР
xvii
Part One Statistical Thinking concepts
...........................................
1
Chapter
1
Need for Business Improvement
3
Today s Business Realities and the Need to Improve
4
We Now Have Two Jobs: A Model for Business Improvement
7
New Management Approaches Require Statistical Thinking
10
Principles of Statistical Thinking
15
Applications of Statistical Thinking
18
Summary
20
Notes
20
Chapter
2
Statistical Thinking Strategy
23
Case Study: The Effect of Advertising on Sales
24
Case Study: Improvement of a Soccer Team s Performance
30
Statistical Thinking Strategy
39
Context of Statistical Thinking: Statistics Discipline as a System
43
Variation in Business Processes
45
Synergy between Data and Subject Matter Knowledge
50
Dynamic Nature of Business Processes
5
1
Summary
53
Project Update
53
Notes
54
Chapter
3
Understanding Business Processes
55
Examples of Business Processes
56
SIPOC Model for Processes
62
Identifying Business Processes
64
Analysis of Business Processes
65
Systems of Processes
79
Measurement Process
82
Summary
87
Project Update
88
Notes
89
Part Two statistical Engineering: Frameworks
and Basic Toots
............................................................91
Chapter
4
statistical Engineering Tactics to Deploy Statistical Thinking
93
Statistical Engineering
94
Case Study: Reducing Resin Output Variation
95
ІХ
X ►CONTENTS
Case Study: Reducing Telephone Waiting Time at a Bank
101
Basic Process Improvement Framework
105
Case Study: Resolving Customer Complaints of Baby Wipe
Flushability 111
Case Study: The Realized Revenue Fiasco
117
Basic Problem-Solving Framework
123
DMAIC Framework
128
DMAIC Case Study: Newspaper Accuracy
130
Summary
137
Project Update
137
Notes
138
Chapter
5
Process Improvement and Problem-Solving Tools
139
Stratification
141
Data Collection Tools
142
Basic Graphical Analysis Tools
156
Knowledge-Based Tools
172
Process Stability and Capability Tools
205
Summary
226
Project Update
227
Notes
227
Part Three Formal statistical Methods
.......................................229
Chapter
6
Building and using Models
231
Examples of Business Models
232
Types and Uses of Models
235
Regression Modeling Process
238
Building Models with One Predictor Variable
246
Building Models with Several Predictor Variables
254
Multicollinearity: Another Model Check
261
Some Limitations of Using Existing Data
264
Summary
265
Project Update
267
Notes
267
Chapter
7
using Process Experimentation to Buiid Models
269
Why Do We Need a Statistical Approach?
270
Examples of Process Experiments
273
Statistical Approach to Experimentation
279
Two-Factor Experiments: A Case Study
286
Three-Factor Experiments: A Case Study
292
Larger Experiments
299
Blocking, Randomization, and Center Points
301
Summary
303
Project Update
304
Notes
305
Chapter
8
Applications of statisticalWerence Tools
307
Examples of Statistical Inference Tools
310
Process of Applying Statistical Inference
314
CONTENTS
4
XI
Statistical Confidence and Prediction Intervals
317
Statistical Hypothesis Tests
330
Tests for Continuous Data
339
Test for Discrete Data: Comparing Two or More Proportions
344
Test for Regression Analysis: Test on a Regression Coefficient
345
Sample Size Formulas
346
Summary
352
Project Update
353
Notes
353
Chapter
9
Underlying Theory of Statistical inference
355
Applications of the Theory
356
Theoretical Framework of Statistical Inference
358
Types of Data
363
Probability Distributions
366
Sampling Distributions
382
Linear Combinations
389
Transformations
392
Summary
411
Project Update
411
Notes
412
Chapter
10
Summary and Path Forward
413
A Personal Case Study by Tom Pohlen
414
Review of the Statistical Thinking Approach
420
Text Summary
422
Potential Next Steps to Deeper Understanding
of Statistical Thinking
425
Project Summary and Debriefing
427
Notes
427
Appendix A Effective Teamwork
429
Appendix
в
Presentations and Report Writing
439
Appendix
с
More on Surveys
445
Appendix
D
More on Regression
453
Appendix
E More
on Design of
Experimente 467
Appendix
F
More on inference Tools
479
Appendix
G
More on Probability Distributions
483
Appendix
H
Process Design
(Reengineering)
491
Appendix
i í
Critical Values
497
Appendix
J
Standard Normal Probabilities
(Cumulative
/
Curve Areas)
499
index
503
|
| any_adam_object | 1 |
| author | Hoerl, Roger W. 1957- Snee, Ronald D. |
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| callnumber-subject | HF - Commerce |
| classification_rvk | QH 230 |
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| dewey-full | 658.4/033 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/033 |
| dewey-search | 658.4/033 |
| dewey-sort | 3658.4 233 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
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| spelling | Hoerl, Roger W. 1957- Verfasser (DE-588)170260488 aut Statistical thinking improving business performance Roger Hoerl and Ron Snee 2. ed. Hoboken, NJ [u.a.] Wiley 2012 XXIX, 511 S. txt rdacontent n rdamedia nc rdacarrier Wiley & SAS business series Includes bibliographical references and index Statistik Wirtschaft Commercial statistics BUSINESS & ECONOMICS / Statistics bisacsh Wirtschaftsstatistik (DE-588)4066517-3 gnd rswk-swf Ökonometrie (DE-588)4132280-0 gnd rswk-swf Wirtschaftsstatistik (DE-588)4066517-3 s 1\p DE-604 Ökonometrie (DE-588)4132280-0 s 2\p DE-604 Snee, Ronald D. Verfasser (DE-588)102254036X aut Erscheint auch als Online-Ausgabe 978-1-118-22338-3 Erscheint auch als Online-Ausgabe 978-1-118-23685-7 http://catalogimages.wiley.com/images/db/jimages/9781118094778.jpg Cover image http://www.loc.gov/catdir/enhancements/fy1205/2011048537-d.html Publisher description http://www.loc.gov/catdir/enhancements/fy1205/2011048537-t.html Table of contents only http://www.loc.gov/catdir/enhancements/fy1210/2011048537-b.html Contributor biographical information Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025218186&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Hoerl, Roger W. 1957- Snee, Ronald D. Statistical thinking improving business performance Statistik Wirtschaft Commercial statistics BUSINESS & ECONOMICS / Statistics bisacsh Wirtschaftsstatistik (DE-588)4066517-3 gnd Ökonometrie (DE-588)4132280-0 gnd |
| subject_GND | (DE-588)4066517-3 (DE-588)4132280-0 |
| title | Statistical thinking improving business performance |
| title_auth | Statistical thinking improving business performance |
| title_exact_search | Statistical thinking improving business performance |
| title_full | Statistical thinking improving business performance Roger Hoerl and Ron Snee |
| title_fullStr | Statistical thinking improving business performance Roger Hoerl and Ron Snee |
| title_full_unstemmed | Statistical thinking improving business performance Roger Hoerl and Ron Snee |
| title_short | Statistical thinking |
| title_sort | statistical thinking improving business performance |
| title_sub | improving business performance |
| topic | Statistik Wirtschaft Commercial statistics BUSINESS & ECONOMICS / Statistics bisacsh Wirtschaftsstatistik (DE-588)4066517-3 gnd Ökonometrie (DE-588)4132280-0 gnd |
| topic_facet | Statistik Wirtschaft Commercial statistics BUSINESS & ECONOMICS / Statistics Wirtschaftsstatistik Ökonometrie |
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