A practical approach to performance interventions and analysis: 50 models for building a high-performance culture
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, NJ
FT Press
2012
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references (p. 191-193) and index |
| Physical Description: | XVII, 202 S. Ill. |
| ISBN: | 9780133040500 013304050X |
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MARC
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| 245 | 1 | 0 | |a A practical approach to performance interventions and analysis |b 50 models for building a high-performance culture |c Gene E. Fusch ; Richard C. Gillespie |
| 264 | 1 | |a Upper Saddle River, NJ |b FT Press |c 2012 | |
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Record in the Search Index
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| adam_text | Titel: A practical approach to performance interventions and analysis
Autor: Fusch, Gene E
Jahr: 2012
Contents
Preface
xiv
Chapter 1 Creating a Living Endowment for Ensuring
Performance....................................1
Organizational Performance...........................4
Performance Analysis.................................6
Gap/Cause Analysis.................................11
Intervention Strategy................................15
Design an Evaluation Pian to Measure End Results
and Your Return on Investment.......................20
Design, Develop, and Deploy the Intervention...........24
Measure End Results and Calculate Return
on Investment.....................................25
Conduct a Performance Analysis......................25
Summary.........................................26
Chapter 2 Starting with the Desired End Results..............29
Principles of the Work/Life Approach..................31
Organizational Bill of Rights..........................32
Understanding and Clarifying What People Were
Hired to Do.....................................33
Understanding and Clarifying the Expected
End Results of People s Work......................34
Understanding and Clarifying How the Expected
Results Are Measured.............................34
Understanding and Clarifying the Needed
Knowledge, Experience, and Skills to Perform
Well on the Job..................................35
Understanding and Clarifying the Resources
Needed: Financial, Physical, and Time...............37
Understanding and Clarifying to Provide and
Receive Regular Feedback.........................37
Understanding and Clarifying What Is Required
to Be Paid for Performance........................41
The Celestial Approach to Managing...................43
Communication and the Flow of Work.................44
Additional Thoughts to Help You Realize Your
Desired End Results................................45
Batting Averages.................................46
Teli and Persuade................................46
Focus on the Work...............................50
Summary.........................................50
Chapter 3 Focusing on the Work...........................53
Organizational Mission..............................53
Vision............................................54
Acquiring Wealth...................................56
Stakeholders.......................................56
Values............................................57
Growth...........................................59
Social Responsibility................................59
Longevity.........................................60
Our People........................................60
Mission Statement..................................61
Focus on the Work..................................61
Summary.........................................65
Chapter 4 Increasing the Flow of Useful Information..........67
Sharing Ideas......................................67
Useful Information.................................69
Levels of Information...............................71
Shelf Life of Useful Information.......................72
Communicating Useful Information....................73
Respectful Communication...........................75
Summary.........................................76
Chapter 5 Getting Others to Own Their
Fraction of the Action .........................77
Sapiential Authority.................................77
Understanding, Acceptance, and
Support (UAS).....................................83
Understanding...................................83
Acceptance.....................................86
Support........................................86
Are of Distortion...................................88
Summary.........................................90
Chapter 6 Valuing Behavior: Increasing Trust
and the Bottoni Line............................93
Valuing Behavior...................................96
Stress Reduction..................................100
Validations.......................................102
The Whole Person Model...........................105
Summary........................................106
Chapter 7 Owning the Present Condition Helps
Defìne the Future Condition....................109
Managing System Overview.........................110
Strategie Arena....................................110
Planning.......................................Ili
Organizing.....................................112
Directing......................................112
Leading.......................................113
Controlling....................................113
Iterative.........................................114
Operational Arena.................................114
Quality Management...............................115
Mosaic...........................................118
Summary........................................121
Chapter 8 Fifty Years of Problem Solving:
A Magnifìcent Obsession........................123
Prioritizing and Time Management...................124
The Basics of Solving Problems and Making Decisions. . . . 129
Problem Solving: Analyzing the Situation, Expectations,
and Actions.......................................131
Decision Making..................................133
Summary........................................135
Chapter 9 Why Play the Blame Game?.....................137
Self Assessment and Analyzing the Situation............138
Summary........................................144
Chapter 10 Fostering Change to Enhance End Results.........147
Change Management...............................148
Resistance to Change...............................150
Memories.....................................153
Habits........................................154
Labeling.......................................156
Beliefs........................................157
Vision.........................................157
Summary........................................160
Appendix A Measuring End Results:
The Return-on-Investment Pian..................163
Step 1: Collect, Evaluate, and Isolate Data
on the Effects of the Intervention.....................167
Participants Post-Initiative Questionnaires...........171
Step 2: Convert the Effects of Performance
Intervention into a Monetary Value...................175
Direct Observation..............................175
Interviews with Participants, Coworkers,
and Supervisore.................................176
Interviews with Participants Customers, Vendors,
and Supply Chain as Appropriate...................177
Focus Groups Can Add to the Synergy of a
Group s Output.................................177
Measuring a Change in Production.................177
Reduction in Customer Complaints, Customer
Callbacks, and so on as Applicable..................178
Reduction in the Amount of Time Needed to
Perform a Task.................................179
Reduction in Scrap/Waste........................179
Step 3: Calculate the Total Cost of a Performance
Intervention......................................180
Step 4: Calculate the Net Benefit of a Performance
Intervention......................................184
Step 5: Calculate the ROI...........................184
Summary........................................185
Appendix B The Authors and Their Perspectives...............187
About the Authors.................................188
Gene E. Fusch, PhD............................188
Richard C. Gillespie.............................189
References...................................191
Index........................................195
|
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| spelling | Fusch, Gene E. 1954- Verfasser (DE-588)102411824X aut A practical approach to performance interventions and analysis 50 models for building a high-performance culture Gene E. Fusch ; Richard C. Gillespie Upper Saddle River, NJ FT Press 2012 XVII, 202 S. Ill. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 191-193) and index Organizational effectiveness Performance Management Gillespie, Richard C. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025161216&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Fusch, Gene E. 1954- A practical approach to performance interventions and analysis 50 models for building a high-performance culture Organizational effectiveness Performance Management |
| title | A practical approach to performance interventions and analysis 50 models for building a high-performance culture |
| title_auth | A practical approach to performance interventions and analysis 50 models for building a high-performance culture |
| title_exact_search | A practical approach to performance interventions and analysis 50 models for building a high-performance culture |
| title_full | A practical approach to performance interventions and analysis 50 models for building a high-performance culture Gene E. Fusch ; Richard C. Gillespie |
| title_fullStr | A practical approach to performance interventions and analysis 50 models for building a high-performance culture Gene E. Fusch ; Richard C. Gillespie |
| title_full_unstemmed | A practical approach to performance interventions and analysis 50 models for building a high-performance culture Gene E. Fusch ; Richard C. Gillespie |
| title_short | A practical approach to performance interventions and analysis |
| title_sort | a practical approach to performance interventions and analysis 50 models for building a high performance culture |
| title_sub | 50 models for building a high-performance culture |
| topic | Organizational effectiveness Performance Management |
| topic_facet | Organizational effectiveness Performance Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025161216&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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