Raynus, J. (2011). Improving business process performance: Gain agility, create value, and achieve success. CRC Press.
Chicago-Zitierstil (17. Ausg.)Raynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. Boca Raton, Fla: CRC Press, 2011.
MLA-Zitierstil (9. Ausg.)Raynus, Joseph. Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success. CRC Press, 2011.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.