APA (7th ed.) Citation

Johnston, R., Clark, G., & Shulver, M. (2012). Service operations management: Improving service delivery (4. ed.). Pearson.

Chicago Style (17th ed.) Citation

Johnston, Robert, Graham Clark, and Michael Shulver. Service Operations Management: Improving Service Delivery. 4. ed. Harlow, England ; Munich [u.a.]: Pearson, 2012.

MLA (9th ed.) Citation

Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. 4. ed. Pearson, 2012.