Strategy and business process management: techniques for improving execution, adaptability, and consistency
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton, Fla. [u.a.]
CRC Press
2012
|
| Schriftenreihe: | An Auerbach book
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Beschreibung: | XXVII, 267 S. Ill., graph. Darst. |
| ISBN: | 1439890234 9781439890233 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV040123474 | ||
| 003 | DE-604 | ||
| 005 | 20131031 | ||
| 007 | t | ||
| 008 | 120509s2012 ad|| |||| 00||| eng d | ||
| 020 | |a 1439890234 |c (hbk.) £44.99 |9 1-439-89023-4 | ||
| 020 | |a 9781439890233 |c (hbk.) £44.99 |9 978-1-4398-9023-3 | ||
| 035 | |a (OCoLC)807587885 | ||
| 035 | |a (DE-599)BVBBV040123474 | ||
| 040 | |a DE-604 |b ger | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-11 |a DE-703 | ||
| 082 | 0 | |a 658.401 | |
| 084 | |a QP 320 |0 (DE-625)141853: |2 rvk | ||
| 084 | |a 658.4063 |2 sdnb | ||
| 100 | 1 | |a Lehmann, Carl F. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Strategy and business process management |b techniques for improving execution, adaptability, and consistency |c Carl F. Lehmann |
| 264 | 1 | |a Boca Raton, Fla. [u.a.] |b CRC Press |c 2012 | |
| 300 | |a XXVII, 267 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a An Auerbach book | |
| 650 | 0 | 7 | |a Prozessmanagement |0 (DE-588)4353072-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Strategisches Management |0 (DE-588)4124261-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Strategisches Management |0 (DE-588)4124261-0 |D s |
| 689 | 0 | 1 | |a Prozessmanagement |0 (DE-588)4353072-2 |D s |
| 689 | 0 | |5 DE-604 | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 1-439-89024-2 |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-1-439-89024-0 |
| 856 | 4 | |m DE-601 |q pdf/application |u http://www.gbv.de/dms/zbw/680095500.pdf |3 Inhaltsverzeichnis | |
| 856 | 4 | 2 | |m SWB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024979506&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-024979506 | ||
Datensatz im Suchindex
| _version_ | 1804149084196438016 |
|---|---|
| adam_text | IMAGE 1
CONTENTS
FOREWORD XI
PREFACE XV
INTRODUCTION XXIII
ABOUT THE AUTHOR XXVII
SECTION I BEST PRACTICES USED IN STRATEGIC PLANNING
PROLOGUE: THE MANAGEMENT TEAM IS SUMMONED 5
THE CEO SPEAKS 5
RUNNING A BUSINESS VERSUS RUNNING A BUSINESS WELL 8 USING BEST PRACTICES
TO ALIGN STRATEGY AND RESOURCES 9 OVERVIEW OF THE BEST PRACTICES OF
INDUSTRY LEADERS 10 USING BEST PRACTICES TO INNOVATE AND COMPETE 11
CHAPTER 1 HOW TO COMPETE: COMPETITIVE STRATEGY 13
COMPETITIVE STRATEGY: THE CLASSIC APPROACH 14 FIVE FORCES MODEL OF
INDUSTRY COMPETITION 16 NEW ENTRANTS 17
INTENSITY OF RIVALRY 18
PRESSURE FROM SUBSTITUTE PRODUCTS 19
BARGAINING POWER OF BUYERS (CUSTOMERS) 19 BARGAINING POWER OF SUPPLIERS
19
DETERMINING A DEFENSIBLE POSITION 20
COMPETITOR ANALYSIS 22
BUILDING ON PORTER S BEST PRACTICES 23
CHAPTER 2 HOW TO FOCUS OPERATIONS: THE DISCIPLINE OF MARKET LEADERS 27
NEW RULES OF COMPETITION 28
OPERATING MODELS 30
OPERATIONAL EXCELLENCE OPERATING MODEL 31
IMAGE 2
VI * CONTENTS
PRODUCT LEADERSHIP OPERATING MODEL 32
CUSTOMER INTIMACY OPERATING MODEL 32
DENNING VALUE 33
BUILDING ON TREACY AND WIERSEMA S BEST PRACTICES 34
CHAPTER 3 HOW TO MANAGE PERFORMANCE: THE BALANCED SCORECARD 37
PERFORMANCE MEASURES FROM A FINANCIAL PERSPECTIVE 40 PERFORMANCE
MEASURES FROM A CUSTOMER PERSPECTIVE 42 PERFORMANCE MEASURES FROM AN
INTERNAL BUSINESS PROCESS PERSPECTIVE 44
PERFORMANCE MEASURES FROM A LEARNING AND GROWTH PERSPECTIVE 46
STRATEGY MAPS 49
SUMMARIZING KAPLAN AND NORTON S BEST PRACTICES 54 BUILDING ON KAPLAN AND
NORTON S BEST PRACTICES 55
CHAPTER 4 HOW TO ADAPT: ADAPTIVE ENTERPRISE 59
SENSE-AND-RESPOND ORGANIZATION 60
ADAPTIVE LOOP 61
MODULAR ORGANIZATION 63
COMMITMENT MANAGEMENT PROTOCOL 64
BUILDING ON HAECKEL S BEST PRACTICES 66
SECTION I CONCLUSION: STRATEGIC PLANNING-A PROCESS, NOT AN EVENT 67
SECTION II EXECUTION-BEST PRACTICE USE OF STRATEGIC RESOURCES
CHAPTER 5 HOW TO STRUCTURE ORGANIZATIONAL BEHAVIOR FOR STRATEGIC
EXECUTION 73
EMPOWER AND MOTIVATE 73
WORKFORCE COLLABORATION 75
COLLABORATIVE OBJECTIVES 76
MANAGING RESPONSIBILITY AND ACCOUNTABILITY 79
IMAGE 3
CONTENTS * VII
CHAPTER 6 HOW TO STRUCTURE BUSINESS PROCESSES FOR-STRATEGIC EXECUTION 81
DEFINING PROCESSES 82
OPERATING, SUPPORT, AND MANAGEMENT PROCESSES 82 OPERATING PROCESSES 82
SUPPORT PROCESSES 83
MANAGEMENT PROCESSES 83
CONTROL PROCESSES AND COMPETITIVE ADVANTAGE 86 BUSINESS RULES AND
PROCESS CONTROLS 88
CORE AND NONCORE PROCESSES 90
PREPARING TO ORGANIZE PROCESSES AS ASSETS 91 MANAGING PROCESSES AS A
PORTFOLIO OF ASSETS 92 BUSINESS PROCESS PORTFOLIO MANAGEMENT 93
BUSINESS PROCESS PORTFOLIO 94
BUSINESS PROCESS INVENTORY 94
INTRODUCING BUSINESS PROCESS REFERENCE MODELS 95 EVALUATION DIMENSIONS
97
NEXT STEPS 102
ANALYZING INVENTORIED PROCESSES 103
MANAGING PROCESS EXECUTION 107
PERFORMANCE MEASUREMENT 108
SELECTING KEY PERFORMANCE INDICATORS 110 GENERAL RULES ABOUT SELECTING
AND CRAFTING KPIS.... ILL MEASURING VARIANCE 114
USING TREND ANALYSIS 116
USING BENCHMARKING 118
PERFORMANCE CONTROL VIA EVENT MANAGEMENT 120 EXCEPTION MANAGEMENT AND
RESOLUTION MANAGEMENT 121
ENABLING EVENT MANAGEMENT 123
IMPROVING EXECUTION THROUGH PROCESS MODELING, ANALYSIS, AND SIMULATION
127
SELECTING PROCESSES FOR IMPROVEMENT 132
SYMPTOMATIC VERSUS STRATEGIC PROCESS IMPROVEMENT ....133 SYMPTOMATIC
PROCESSES 133
STRATEGIC PROCESSES 135
CONTINUOUS PROCESS IMPROVEMENT PROGRAM 136 DEALING WITH COMPLEXITY 137
IMAGE 4
VIII * CONTENTS
SIMPLE VERSUS COMPLEX PROCESSES 137
ASSESSING PROCESS COMPLEXITY 140
CHAPTER 7 HOW TO STRUCTURE TECHNOLOGY FOR STRATEGIC EXECUTION 141
PREPARING FOR PROCESS IMPROVEMENT 143
IT TRENDS THAT INFLUENCE IT STRATEGY 144
APPLICATIONS AND APIS 144
WORKFLOW AND EDI 144
ERP 145
ETL 145
EAI 146
BUSINESS PROCESS MODELING AND ANALYSIS 146 BUSINESS RULES MANAGEMENT 146
INTERNET 147
OPEN SOURCE 147
SOA 147
SAAS AND CLOUD 148
BPMS 149
BAM AND BI 149
ASSESSING IT READINESS 150
IT CAPABILITIES ENABLING PROCESS CHANGE 150 OVERALL IT READINESS 152
CRAFTING A PROCESS-CENTRIC IT STRATEGY 153
PETITIONING FOR PROCESS-CENTRIC IT STRATEGY 160 INVESTING IN
PROCESS-CENTRIC IT ARCHITECTURE 161 IT PORTFOLIO MANAGEMENT 161
OBJECTIVE EVALUATION AND FINANCIAL ANALYSIS 165 OBJECTIVE EVALUATION 165
FINANCIAL ANALYSIS 166
COMPETING FOR IT BUDGET 167
IT PORTFOLIO BUDGET STRUCTURE 168
FUNDING AVAILABILITY 169
FUNDING SOURCES AND ACCOUNTING METHODS 169 IT BUDGET MANAGEMENT:
RESOURCE PERSPECTIVE 170 IT BUDGET MANAGEMENT: DOMAIN PERSPECTIVE 171 IT
BUDGET MANAGEMENT: PURPOSE PERSPECTIVE 172 IT BUDGET MANAGEMENT: ASSET
CLASS PERSPECTIVE 173
IMAGE 5
CONTENTS * IX
IT INVESTMENT PRACTICES OF INDUSTRY LEADERS 174 MAKING AN IT INVESTMENT
REQUEST 175
SECTION II CONCLUSION: RESOURCES STRUCTURED FOR EXECUTION 176
SECTION III HOW TO ALIGN STRATEGY AND RESOURCES TO IMPROVE EXECUTION,
ADAPTABILITY, AND CONSISTENCY
CHAPTER 8 DERIVATIVE ANALYSIS TECHNIQUE FOR BUSINESS STRATEGY AND
RESOURCE ALIGNMENT 181
DERIVATIVE ANALYSIS DENNED 182
USING DERIVATIVE ANALYSIS TO ALIGN STRATEGY AND RESOURCES: A
SELF-ASSESSMENT 185
A GENERIC DERIVATIVE ANALYSIS 187
SECTION I: BEST PRACTICES USED IN STRATEGIC PLANNING 187 PROGRESS
REPORT-SECTION I: BEST PRACTICES USED IN STRATEGIC PLANNING 193
SECTION II: EXECUTION-BEST PRACTICE USE OF STRATEGIC RESOURCES 193
PROGRESS REPORT: EXECUTION-BEST PRACTICE USE OF STRATEGIC RESOURCES 201
FINAL REPORT: DERIVATIVE ANALYSIS 201
SECTION III CONCLUSION: STRATEGY AND RESOURCES ALIGNED 203
EPILOGUE: THE MANAGEMENT TEAM RECONVENES 205
THE CHAIRMAN SPEAKS 205
SOME PRACTICAL SUCCESS FACTORS FOR IMPROVING EXECUTION, ADAPTABILITY,
AND CONSISTENCY 208 START WHERE COMMON SENSE TELLS YOU 208
AVOID COMPLEXITY AT FIRST 209
ASSIGN OWNERSHIP 209
ADDRESS MISCONCEPTIONS 210
COMMUNICATE 212
IMAGE 6
X * CONTENTS
CHECK REVERSION 212
PROCEED DILIGENTLY 213
SECTION IV SUMMARY CONCLUSION
SUMMARY OF KEY GUIDANCE 217
PROLOGUE: MANAGEMENT TEAM IS SUMMONED 217 SECTION I: BEST PRACTICES USED
IN STRATEGIC PLANNING 218 SECTION II: EXECUTION-BEST PRACTICE USE OF
STRATEGIC RESOURCES 220
SECTION III: HOW TO ALIGN STRATEGY AND RESOURCES TO IMPROVE EXECUTION,
ADAPTABILITY, AND CONSISTENCY 221 EPILOGUE: MANAGEMENT TEAM RECONVENES
222
APPENDIX A: IMPORTANT TERMINOLOGY 223
APPENDIX B: HOW TO EVALUATE BUSINESS PROCESS ANALYSIS
SOFTWARE 235
WORKS CITED 253
INDEX 255
|
| any_adam_object | 1 |
| author | Lehmann, Carl F. |
| author_facet | Lehmann, Carl F. |
| author_role | aut |
| author_sort | Lehmann, Carl F. |
| author_variant | c f l cf cfl |
| building | Verbundindex |
| bvnumber | BV040123474 |
| classification_rvk | QP 320 |
| ctrlnum | (OCoLC)807587885 (DE-599)BVBBV040123474 |
| dewey-full | 658.401 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.401 |
| dewey-search | 658.401 |
| dewey-sort | 3658.401 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01784nam a2200421 c 4500</leader><controlfield tag="001">BV040123474</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20131031 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">120509s2012 ad|| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1439890234</subfield><subfield code="c">(hbk.) £44.99</subfield><subfield code="9">1-439-89023-4</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781439890233</subfield><subfield code="c">(hbk.) £44.99</subfield><subfield code="9">978-1-4398-9023-3</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)807587885</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV040123474</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-11</subfield><subfield code="a">DE-703</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.401</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 320</subfield><subfield code="0">(DE-625)141853:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">658.4063</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Lehmann, Carl F.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Strategy and business process management</subfield><subfield code="b">techniques for improving execution, adaptability, and consistency</subfield><subfield code="c">Carl F. Lehmann</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Boca Raton, Fla. [u.a.]</subfield><subfield code="b">CRC Press</subfield><subfield code="c">2012</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXVII, 267 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">An Auerbach book</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Prozessmanagement</subfield><subfield code="0">(DE-588)4353072-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Strategisches Management</subfield><subfield code="0">(DE-588)4124261-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Strategisches Management</subfield><subfield code="0">(DE-588)4124261-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Prozessmanagement</subfield><subfield code="0">(DE-588)4353072-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">1-439-89024-2</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-1-439-89024-0</subfield></datafield><datafield tag="856" ind1="4" ind2=" "><subfield code="m">DE-601</subfield><subfield code="q">pdf/application</subfield><subfield code="u">http://www.gbv.de/dms/zbw/680095500.pdf</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">SWB Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024979506&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-024979506</subfield></datafield></record></collection> |
| id | DE-604.BV040123474 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:17:24Z |
| institution | BVB |
| isbn | 1439890234 9781439890233 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024979506 |
| oclc_num | 807587885 |
| open_access_boolean | |
| owner | DE-11 DE-703 |
| owner_facet | DE-11 DE-703 |
| physical | XXVII, 267 S. Ill., graph. Darst. |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | CRC Press |
| record_format | marc |
| series2 | An Auerbach book |
| spelling | Lehmann, Carl F. Verfasser aut Strategy and business process management techniques for improving execution, adaptability, and consistency Carl F. Lehmann Boca Raton, Fla. [u.a.] CRC Press 2012 XXVII, 267 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier An Auerbach book Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Strategisches Management (DE-588)4124261-0 s Prozessmanagement (DE-588)4353072-2 s DE-604 Erscheint auch als Online-Ausgabe 1-439-89024-2 Erscheint auch als Online-Ausgabe 978-1-439-89024-0 DE-601 pdf/application http://www.gbv.de/dms/zbw/680095500.pdf Inhaltsverzeichnis SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024979506&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lehmann, Carl F. Strategy and business process management techniques for improving execution, adaptability, and consistency Prozessmanagement (DE-588)4353072-2 gnd Strategisches Management (DE-588)4124261-0 gnd |
| subject_GND | (DE-588)4353072-2 (DE-588)4124261-0 |
| title | Strategy and business process management techniques for improving execution, adaptability, and consistency |
| title_auth | Strategy and business process management techniques for improving execution, adaptability, and consistency |
| title_exact_search | Strategy and business process management techniques for improving execution, adaptability, and consistency |
| title_full | Strategy and business process management techniques for improving execution, adaptability, and consistency Carl F. Lehmann |
| title_fullStr | Strategy and business process management techniques for improving execution, adaptability, and consistency Carl F. Lehmann |
| title_full_unstemmed | Strategy and business process management techniques for improving execution, adaptability, and consistency Carl F. Lehmann |
| title_short | Strategy and business process management |
| title_sort | strategy and business process management techniques for improving execution adaptability and consistency |
| title_sub | techniques for improving execution, adaptability, and consistency |
| topic | Prozessmanagement (DE-588)4353072-2 gnd Strategisches Management (DE-588)4124261-0 gnd |
| topic_facet | Prozessmanagement Strategisches Management |
| url | http://www.gbv.de/dms/zbw/680095500.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024979506&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT lehmanncarlf strategyandbusinessprocessmanagementtechniquesforimprovingexecutionadaptabilityandconsistency |
Es ist kein Print-Exemplar vorhanden.
Inhaltsverzeichnis