APA (7th ed.) Citation

Shaw, C., Dibeehi, Q., & Walden, S. (2010). Customer experience: Future trends and insights. Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Shaw, Colin, Qaalfa Dibeehi, and Steven Walden. Customer Experience: Future Trends and Insights. Basingstoke: Palgrave Macmillan, 2010.

MLA (9th ed.) Citation

Shaw, Colin, et al. Customer Experience: Future Trends and Insights. Palgrave Macmillan, 2010.