Building great customer experiences:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Houndmills, Basingstoke, Hampshire
Palgrave
2002
|
| Subjects: | |
| Item Description: | Includes bibliographical references (p. 215-218) and index |
| Physical Description: | 1 Online-Ressource (xvi, 224 p.) 24 cm |
| ISBN: | 9780230554719 |
Staff View
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV040061891 | ||
| 003 | DE-604 | ||
| 005 | 20161221 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 120412s2002 |||| o||u| ||||||eng d | ||
| 020 | |a 9780230554719 |c ebook |9 978-0-230-55471-9 | ||
| 035 | |a (OCoLC)873905052 | ||
| 035 | |a (DE-599)BVBBV040061891 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-29 | ||
| 100 | 1 | |a Shaw, Colin |d 1958- |e Verfasser |0 (DE-588)138833206 |4 aut | |
| 245 | 1 | 0 | |a Building great customer experiences |c Colin Shaw and John Ivens |
| 264 | 1 | |a Houndmills, Basingstoke, Hampshire |b Palgrave |c 2002 | |
| 300 | |a 1 Online-Ressource (xvi, 224 p.) |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. 215-218) and index | ||
| 533 | |a Online-Ausgabe |b Palo Alto, Calif. |c ebrary605 L |a Online-Ausgabe | ||
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Experience | |
| 650 | 4 | |a Customer relations | |
| 700 | 1 | |a Ivens, John |e Verfasser |4 aut | |
| 776 | 0 | 8 | |i Reproduktion von |a Shaw, Colin, 1958- |t Building great customer experiences |d 2002 |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Hardcover |z 0-333-99013-7 |
| 912 | |a ZDB-38-EBR | ||
| 940 | 1 | |q UER_PDA_EBR_Kauf | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-024918568 | ||
Record in the Search Index
| _version_ | 1804149041730158592 |
|---|---|
| any_adam_object | |
| author | Shaw, Colin 1958- Ivens, John |
| author_GND | (DE-588)138833206 |
| author_facet | Shaw, Colin 1958- Ivens, John |
| author_role | aut aut |
| author_sort | Shaw, Colin 1958- |
| author_variant | c s cs j i ji |
| building | Verbundindex |
| bvnumber | BV040061891 |
| collection | ZDB-38-EBR |
| ctrlnum | (OCoLC)873905052 (DE-599)BVBBV040061891 |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01362nmm a2200385zc 4500</leader><controlfield tag="001">BV040061891</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20161221 </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">120412s2002 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780230554719</subfield><subfield code="c">ebook</subfield><subfield code="9">978-0-230-55471-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)873905052</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV040061891</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-29</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Shaw, Colin</subfield><subfield code="d">1958-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)138833206</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Building great customer experiences</subfield><subfield code="c">Colin Shaw and John Ivens</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Houndmills, Basingstoke, Hampshire</subfield><subfield code="b">Palgrave</subfield><subfield code="c">2002</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xvi, 224 p.)</subfield><subfield code="c">24 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (p. 215-218) and index</subfield></datafield><datafield tag="533" ind1=" " ind2=" "><subfield code="a">Online-Ausgabe</subfield><subfield code="b">Palo Alto, Calif.</subfield><subfield code="c">ebrary605 L</subfield><subfield code="a">Online-Ausgabe</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Experience</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Ivens, John</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Reproduktion von</subfield><subfield code="a">Shaw, Colin, 1958-</subfield><subfield code="t">Building great customer experiences</subfield><subfield code="d">2002</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe, Hardcover</subfield><subfield code="z">0-333-99013-7</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-38-EBR</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">UER_PDA_EBR_Kauf</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-024918568</subfield></datafield></record></collection> |
| id | DE-604.BV040061891 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:16:44Z |
| institution | BVB |
| isbn | 9780230554719 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024918568 |
| oclc_num | 873905052 |
| open_access_boolean | |
| owner | DE-29 |
| owner_facet | DE-29 |
| physical | 1 Online-Ressource (xvi, 224 p.) 24 cm |
| psigel | ZDB-38-EBR UER_PDA_EBR_Kauf |
| publishDate | 2002 |
| publishDateSearch | 2002 |
| publishDateSort | 2002 |
| publisher | Palgrave |
| record_format | marc |
| spelling | Shaw, Colin 1958- Verfasser (DE-588)138833206 aut Building great customer experiences Colin Shaw and John Ivens Houndmills, Basingstoke, Hampshire Palgrave 2002 1 Online-Ressource (xvi, 224 p.) 24 cm txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 215-218) and index Online-Ausgabe Palo Alto, Calif. ebrary605 L Online-Ausgabe Customer services Consumer satisfaction Experience Customer relations Ivens, John Verfasser aut Reproduktion von Shaw, Colin, 1958- Building great customer experiences 2002 Erscheint auch als Druck-Ausgabe, Hardcover 0-333-99013-7 |
| spellingShingle | Shaw, Colin 1958- Ivens, John Building great customer experiences Customer services Consumer satisfaction Experience Customer relations |
| title | Building great customer experiences |
| title_auth | Building great customer experiences |
| title_exact_search | Building great customer experiences |
| title_full | Building great customer experiences Colin Shaw and John Ivens |
| title_fullStr | Building great customer experiences Colin Shaw and John Ivens |
| title_full_unstemmed | Building great customer experiences Colin Shaw and John Ivens |
| title_short | Building great customer experiences |
| title_sort | building great customer experiences |
| topic | Customer services Consumer satisfaction Experience Customer relations |
| topic_facet | Customer services Consumer satisfaction Experience Customer relations |
| work_keys_str_mv | AT shawcolin buildinggreatcustomerexperiences AT ivensjohn buildinggreatcustomerexperiences |