APA (7th ed.) Citation

Shaw, C., & Ivens, J. (2002). Building great customer experiences. Palgrave.

Chicago Style (17th ed.) Citation

Shaw, Colin, and John Ivens. Building Great Customer Experiences. Houndmills, Basingstoke, Hampshire: Palgrave, 2002.

MLA (9th ed.) Citation

Shaw, Colin, and John Ivens. Building Great Customer Experiences. Palgrave, 2002.