(2012). Operations and Process Management: Principles and practice for strategic impact ; [available with Pearson eText] (3. ed.). Pearson Education Limited.
Chicago Style (17th ed.) CitationOperations and Process Management: Principles and Practice for Strategic Impact ; [available with Pearson EText]. 3. ed. Harlow, England ; Munich [u.a.]: Pearson Education Limited, 2012.
MLA (9th ed.) CitationOperations and Process Management: Principles and Practice for Strategic Impact ; [available with Pearson EText]. 3. ed. Pearson Education Limited, 2012.
Warning: These citations may not always be 100% accurate.