APA (7th ed.) Citation

Soudagar, R., Iyer, V., & Hildebrand, V. G. (2012). The customer experience edge: Technology and techniques for delivering an enduring, profitable, and positive experience to your customers. McGraw-Hill.

Chicago Style (17th ed.) Citation

Soudagar, Reza, Vinay Iyer, and Volker G. Hildebrand. The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable, and Positive Experience to Your Customers. New York, NY [u.a.]: McGraw-Hill, 2012.

MLA (9th ed.) Citation

Soudagar, Reza, et al. The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable, and Positive Experience to Your Customers. McGraw-Hill, 2012.