Making work visible: ethnographically grounded case studies of work practice
Saved in:
| Other Authors: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cambridge [u.a.]
Cambridge Univ. Press
2011
|
| Edition: | 1. publ. |
| Series: | Learning in doing: social, cognitive, and computational perspectives
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXVII, 374 S. Ill., graph. Darst. |
| ISBN: | 9780521190725 052119072X 9780521176651 0521176654 |
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Record in the Search Index
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| adam_text | Titel: Making work visible
Autor: Szymanski, Margaret H.
Jahr: 2011
Contents
List of Figures and Excerpts page x
List of Tables xiv
List of Contributors xv
Series Foreword xix
Foreword by John Seely Brown xxi
Acknowledgments xxvii
Introduction: Work Practice Analysis at Xerox 1
Margaret H. Szymanski and Jack Whalen
Part I Work Practice Study in Historical Context
1 Work Practice and Technology: A Retrospective 21
Lucy Suchman
2 Engineering Investigations: What Is Made Visible in Making
Work Visible? 34
Wes Sharrock and Graham Button
Part n Applying Work Practice Methods
3 Uncovering the Unremarkable 53
Peter Tolmie
4 Work Practices to Understand the Implications of Nascent
Technology 74
Francoise Brun-Cottan and Patricia Wall
5 Tokyo to Go: Using Field Studies to Inform the Design of a
Mobile Leisure Guide for Japanese Youth 87
Diane J. Schiano and Victoria Bellotti
viii Contents
Part HI Practices around Documents
6 Exploring Documents and the Future of Work 109
Jennifer Watts-Engiert, Mary Ann Sprague, Patricia Wall,
Catherine McCorkindale, Lisa Purvis, and Gabriele McLaughlin
7 New Ways of Working: The Implications of Work Practice
Transitions 128
Mary Ann Sprague, Nathaniel Martin, and Johannes A. Koomen
8 Behind the Scenes: The Business Side of Medical Records 147
Nathaniel Martin and Patricia Wall
9 Seeing the Right Color: Technical and Practical Solutions to
the Problem of Accurate Colour Reproduction in the Digital
Print Industry 160
Tommaso Colombino, David B. Martin, Jacki O Neill, Mary Ann
Sprague, Jennifer Watts-Englert, Jutta Willamoivski, Frederic
Roulland, and Antonietta Grasso
Part IV The Customer Front
10 Integrated Customer Service: Reinventing a Workscape 181
Jack Whalen and Marilyn Whalen
11 Interactions at a Reprographics Store 205
Erik Vinkhuyzen
12 Ethnographically Informed Technology
for Remote Help-giving 225
Jacki O Neill, Peter Tohnie, Stefania Castellani, Antonietta
Grasso, and Frederic Roulland
13 Sign of the Times at the Department Store: Replacing Paper
with Electronic Signs 240
Johannes A. Koomen
Part V: Learning and Knowledge Sharing
14 Communal Knowledge Sharing: The Eureka Story 257
Jack Whalen and Daniel G. Bobroiv
15 Designing Document Solutions for Airline Maintenance
Advisories 285
Patricia Wall and Johannes A. Koomen
Contents ix
16 Transforming Information System Design: Enabling Users
to Design 299
Yutaka Yamauchi
17 Rethinking How Projects Are Managed: Meeting
Communication across the Organizational Hierarchy 312
Erik Vinkhuyzen and Nozomi Ikeya
Part VI: Competency Transfer
18 Fujitsu Learned Ethnography from PARC: Establishing
the Social Science Center 327
Kofi Kishimoto with a Preface by Jack Whalen
19 The Work Practice Center of Excellence 336
Luke Plurkowski, Margaret H. Szymanski, Patricia Wall,
and Johannes A. Koomen
20 Transferring Ethnographic Competence: Personal Reflections
on the Past and Future of Work Practice Analysis 344
Brigitte Jordan
References 359
Index 373
|
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| series2 | Learning in doing: social, cognitive, and computational perspectives |
| spelling | Making work visible ethnographically grounded case studies of work practice ed. by Margaret H. Szymanski ... 1. publ. Cambridge [u.a.] Cambridge Univ. Press 2011 XXVII, 374 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Learning in doing: social, cognitive, and computational perspectives Xerox Corporation (DE-588)16423-9 gnd rswk-swf Arbeitsorganisation (DE-588)4002752-1 gnd rswk-swf Xerox Corporation. Work design--Case studies. (DE-588)4522595-3 Fallstudiensammlung gnd-content Xerox Corporation (DE-588)16423-9 b Arbeitsorganisation (DE-588)4002752-1 s DE-604 Szymanski, Margaret H. edt HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024636635&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Making work visible ethnographically grounded case studies of work practice |
| title_auth | Making work visible ethnographically grounded case studies of work practice |
| title_exact_search | Making work visible ethnographically grounded case studies of work practice |
| title_full | Making work visible ethnographically grounded case studies of work practice ed. by Margaret H. Szymanski ... |
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| title_short | Making work visible |
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| title_sub | ethnographically grounded case studies of work practice |
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