Strategic continuous process improvement: which quality tools to use, and when to use them
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York, NY [u.a.]
McGraw-Hill
2012
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXII, 234 S. graph. Darst. |
| ISBN: | 9780071767187 |
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Record in the Search Index
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| adam_text | Titel: Strategic continuous process improvement
Autor: Plenert, Gerhard J.
Jahr: 2012
CONTENTS
Preface ........................................xi
Acknowledgments..............................xv
Introduction..................................xvii
PARTI
CPI Framework
CHAPTER 1 Why Another Book on CPI?....................3
Quality Methodology Performance.................4
Defining CPI (Continuous Process Improvement)___6
Comparing CPI Methodologies....................9
Summary......................................10
chapter 2 Identifying a CPI Opportunity ................13
Models for CPI.................................16
Japan and Process/Quality Innovation..............18
Goals.........................................20
Successful Change Management...................23
Summary......................................26
PART II
CPI Options
chapter 3 What CPI Options and Benchmarks
Are Available?................................29
1 TPS-Toyota Production System...............33
1.1 TQM-Total Quality Management........35
1.2 TQC-Total Quality Control.............49
1.3 Lean..................................50
1.4 Six Sigma.............................107
1.5 QFD-Quality Functional Deployment .... 114
1.6 Concept Management...................115
2 Breakthrough Thinking.......................117
3 TOC-Theory of Constraints, Bottleneck
Analysis, Constraint Analysis..................121
4 Process Reengineering........................122
5 ISO Standards...............................122
6 Strategic Mapping...........................122
6.1 Hoshin Planning.......................123
7 Simulation/Modeling.........................124
Summary.....................................124
CHAPTER 4 What Are the Characteristics of
Each Option?................................125
Integration...................................140
Summary.....................................141
CHAPTER 5 Mapping CPI Characteristics
Against Your Problem.......................143
Case #1: Lack of Organizational Strategic
Alignment with No Focus on Quality.............144
Case #2: Materials Tracking Issues in Logistics......148
Case #3: Medical Lab Labeling and
Reporting Errors...............................162
Case #4: Information Technology Programming
Inefficiencies..................................166
Case #5: Poor Manufacturing Control of
Production Activity............................173
Case #6: Attorney s Office Workflow
Inefficiencies..................................177
Case #7: High Quality Defect Rate in
Printing Process...............................181
Summary ....................................184
PART III
Executing the Improvement Process
CHAPTER 6 Identifying the Correct CPI Tool .............187
The Role of Measurement and Reward
Systems......................................192
Defining the Measurement System................194
The Role and Purpose of Control Systems.........195
Summary ....................................196
CHAPTER 7 The Role of Governance, Performance
Reviews, Cascading, and Communication.....197
A Governance System..........................198
Regular Performance Reviews....................200
A Methodology for Cascading....................204
A Communications Plan........................206
Summary.....................................208
PART IV
World Class CPI
CHAPTER 8 Moving the Needle ........................211
Summary.....................................216
CHAPTER 9 Summary and Conclusions....................217
Index........................................221
|
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| isbn | 9780071767187 |
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| spelling | Plenert, Gerhard J. Verfasser aut Strategic continuous process improvement which quality tools to use, and when to use them Gerhard Plenert New York, NY [u.a.] McGraw-Hill 2012 XXII, 234 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024575832&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Plenert, Gerhard J. Strategic continuous process improvement which quality tools to use, and when to use them Qualitätsmanagement (DE-588)4219057-5 gnd |
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| title | Strategic continuous process improvement which quality tools to use, and when to use them |
| title_auth | Strategic continuous process improvement which quality tools to use, and when to use them |
| title_exact_search | Strategic continuous process improvement which quality tools to use, and when to use them |
| title_full | Strategic continuous process improvement which quality tools to use, and when to use them Gerhard Plenert |
| title_fullStr | Strategic continuous process improvement which quality tools to use, and when to use them Gerhard Plenert |
| title_full_unstemmed | Strategic continuous process improvement which quality tools to use, and when to use them Gerhard Plenert |
| title_short | Strategic continuous process improvement |
| title_sort | strategic continuous process improvement which quality tools to use and when to use them |
| title_sub | which quality tools to use, and when to use them |
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