Measuring performance in public and nonprofit organizations:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
San Francisco, Calif. [u.a.]
Jossey-Bass
2003
|
| Edition: | 1. ed. |
| Series: | The Jossey-Bass nonprofit and public management series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XXI, 289 S. graph. Darst., Kt. 24 cm |
| ISBN: | 078794999X 9780787949990 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV039658454 | ||
| 003 | DE-604 | ||
| 005 | 20131014 | ||
| 007 | t| | ||
| 008 | 111025s2003 xx bd|| |||| 00||| eng d | ||
| 015 | |a bA350349 |2 dnb | ||
| 020 | |a 078794999X |9 0-7879-4999-X | ||
| 020 | |a 9780787949990 |9 978-0-7879-4999-0 | ||
| 035 | |a (OCoLC)249274341 | ||
| 035 | |a (DE-599)BVBBV039658454 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-91 | ||
| 084 | |a QQ 000 |0 (DE-625)141967: |2 rvk | ||
| 084 | |a WIR 525f |2 stub | ||
| 100 | 1 | |a Poister, Theodore H. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Measuring performance in public and nonprofit organizations |c Theodore H. Poister |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a San Francisco, Calif. [u.a.] |b Jossey-Bass |c 2003 | |
| 300 | |a XXI, 289 S. |b graph. Darst., Kt. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The Jossey-Bass nonprofit and public management series | |
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Organizational effectiveness |x Measurement | |
| 650 | 4 | |a Nonprofit organizations | |
| 650 | 4 | |a Public administration | |
| 650 | 4 | |a Performance |x Measurement | |
| 650 | 0 | 7 | |a Verwaltung |0 (DE-588)4063317-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Performance Management |0 (DE-588)7730862-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Nonprofit-Organisation |0 (DE-588)4293729-2 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Nonprofit-Organisation |0 (DE-588)4293729-2 |D s |
| 689 | 0 | 1 | |a Verwaltung |0 (DE-588)4063317-2 |D s |
| 689 | 0 | 2 | |a Performance Management |0 (DE-588)7730862-1 |D s |
| 689 | 0 | |8 1\p |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024507923&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-024507923 | |
Record in the Search Index
| _version_ | 1818043433459122176 |
|---|---|
| adam_text |
CONTENTS
Tables, Figures, and Exhibits xi
Preface xv
The Author xxi
PART ONE: THE MANAGEMENT FRAMEWORK
FOR PERFORMANCE MEASUREMENT 1
1 Introduction to Performance Measurement 3
2 Developing Effective Performance Measurement Systems 22
PART TWO: METHODOLOGICAL ELEMENTS
OF PERFORMANCE MEASUREMENT 33
3 Identifying Real Outcomes and Other Performance Measures 35
4 Clarifying Program Goals and Objectives 58
5 Defining Performance Indicators 76
6 Analyzing Performance Data 108
Ix
x Contents
7 Reporting Performance Data 124
Written with Julia Melkers
8 Processing Performance Data 141
by Julia Melkers
PART THREE: STRATEGIC APPLICATIONS
OF PERFORMANCE MEASUREMENT 157
9 Using Performance Measures to Support Strategic
Planning and Management 159
10 Incorporating Performance Measures into the
Budgeting Process 186
by Julia Melkers
11 Supporting Performance Management Systems 204
12 Improving Quality, Productivity, and Customer Service 219
13 Using Comparative Measures to Benchmark Performance 236
PART FOUR: THE PROCESS SIDE OF ~
PERFORMANCE MEASUREMENT 253
14 Implementing Effective Measurement Systems 255
References 275
Index 283
TABLES, FIGURES, AND EXHIBITS
Tables
4.1 Strategic Objectives and Performance Measures:
U.S. Department of Health and Human Services 61
4.2 Goals and Performance Measures for Aviation Safety, 1999 64
4.3 Results and Targets: United Way of Metropolitan Atlanta 66
6.1 MARTA Ridership by Quarter 114
6.2 City Bus Performance Standards 116
6.3 City Bus Route Statistics 118
7.1 Example of a Basic Spreadsheet: Data by Region 127
7.2 Example of an Enhanced Tabular Format:
Council for School Performance 130
8.1 Example of a Spreadsheet Format: PennDOT's Transit
Program Quarterly Report 150
9.1 Sample Oregon Benchmarks: Social Support 169
9.2 Framework of Strategic Plan Goals and Objectives:
U.S. Department of Education 171
9.3 Scorecard of Measures: Pennsylvania Department
of Transportation 174
9.4 Objectives and Measures: Charlotte Department
of Transportation 183
xl
XH Tables, Figures, and Exhibits
10.1 Performance Budget Document: Texas Department
of Agriculture 192
11.1 Performance Achievement Program: City of Phoenix 211
12.1 Sample Productivity Monitoring: Pennsylvania Department
of Transportation 222
12.2 Work Flow: Central Office Supply, Georgia Department
of Administrative Services 225
12.3 Labor Productivity: Central Office Supply, Georgia Department
of Administrative Services 228
12.4 Disability Determination Performance Tracking Report:
Report Week 21, February 18, 1999 230
13.1 Percentage of Transit Patrons Satisfied with System
Performance, 1998 242
13.2 Comparative Police Performance 246
13.3 Adjusted Performance Measures: Cost per Mile of
Surface Treatment 249
Figures
1.1 Performance Measurement Systems 16
3.1 Generic Program Logic Model 37
3.2 Air Traffic Control Program Logic Model 42
3.3 Crisis Stabilization Unit Program Logic Model 44
3.4 Vocational Rehabilitation Program Logic Model 46
3.5 Teen Mother Parenting Education Program Logic Model 48
4.1 Child Support Enforcement Program Logic Model 69
4.2 State Workers' Compensation Program Logic Model 74
6.1 Local Transit System Logic Model 109
6.2 MARTA Revenue Passengers 112
6.3 Percentage of Passengers Satisfied with Various Aspects
of Transit System Performance 120
7.1 Example of a Graphical Display: Budget and Performance
Summary, Texas Department of Economic Development 133
7.2 Example of a Creative Graphical Display: Hospital Patient
Feedback 136
7.3 Example of a Pictorial Display: Dashboard 137
7.4 Example of a Map Display: Fund for the City of New York 138
8.1 Screen Shots of a Commercial Performance Measurement
Software Package: pbviews® 147
Tables, Figures, and Exhibits xill
8.2 Example of a Menu-Driven Data Input Screen: State of Virginia 152
8.3 Performance Measure Data: Department of Mines, Minerals
and Energy, State of Virginia 154
9.1 The Strategic Management Process 161
9.2 Conventional Strategic Planning Process 163
9.3 Strategic Management Model 165
9.4 Example of Performance Data: U.S. Department of Education 172
9.5 STD Prevention System 178
9.6 The Balanced Scorecard Model 180
9.7 Balanced Scorecard: Charlotte, North Carolina 182
11.1 Number of Youth Trained in Community Disaster
Education Programs 212
11.2 Neighborhood Services Program: City of Phoenix. 214
12.1 Quality-Importance Matrix: PennDOT Services 233
13.1 Percentage of State Highway Bridges Rated as Substandard, 1998 240
13.2 Part 1 Crimes per 1,000 Capita by Percentage of the
Population Below the Poverty Level 245
13.3 Crimes per 1,000 Residents and Estimated Daytime Population 247
13.4 County Highway Maintenance Cost per Mile of
Surface Treatment 248
Exhibits
2.1 Process for Designing and Implementing Performance
Measurement Systems 23
3.1 Teen Mother Parenting Education Performance Measures 55
6.1 Transit Performance Measures 111 |
| any_adam_object | 1 |
| author | Poister, Theodore H. |
| author_facet | Poister, Theodore H. |
| author_role | aut |
| author_sort | Poister, Theodore H. |
| author_variant | t h p th thp |
| building | Verbundindex |
| bvnumber | BV039658454 |
| classification_rvk | QQ 000 |
| classification_tum | WIR 525f |
| ctrlnum | (OCoLC)249274341 (DE-599)BVBBV039658454 |
| discipline | Wirtschaftswissenschaften |
| edition | 1. ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000 c 4500</leader><controlfield tag="001">BV039658454</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20131014</controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">111025s2003 xx bd|| |||| 00||| eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">bA350349</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">078794999X</subfield><subfield code="9">0-7879-4999-X</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780787949990</subfield><subfield code="9">978-0-7879-4999-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)249274341</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV039658454</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 000</subfield><subfield code="0">(DE-625)141967:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">WIR 525f</subfield><subfield code="2">stub</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Poister, Theodore H.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Measuring performance in public and nonprofit organizations</subfield><subfield code="c">Theodore H. Poister</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">San Francisco, Calif. [u.a.]</subfield><subfield code="b">Jossey-Bass</subfield><subfield code="c">2003</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXI, 289 S.</subfield><subfield code="b">graph. Darst., Kt.</subfield><subfield code="c">24 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">The Jossey-Bass nonprofit and public management series</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Organizational effectiveness</subfield><subfield code="x">Measurement</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Nonprofit organizations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Public administration</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Performance</subfield><subfield code="x">Measurement</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Verwaltung</subfield><subfield code="0">(DE-588)4063317-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Performance Management</subfield><subfield code="0">(DE-588)7730862-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Nonprofit-Organisation</subfield><subfield code="0">(DE-588)4293729-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Nonprofit-Organisation</subfield><subfield code="0">(DE-588)4293729-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Verwaltung</subfield><subfield code="0">(DE-588)4063317-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Performance Management</subfield><subfield code="0">(DE-588)7730862-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024507923&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-024507923</subfield></datafield></record></collection> |
| id | DE-604.BV039658454 |
| illustrated | Illustrated |
| indexdate | 2024-12-10T09:02:07Z |
| institution | BVB |
| isbn | 078794999X 9780787949990 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024507923 |
| oclc_num | 249274341 |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM |
| owner_facet | DE-91 DE-BY-TUM |
| physical | XXI, 289 S. graph. Darst., Kt. 24 cm |
| publishDate | 2003 |
| publishDateSearch | 2003 |
| publishDateSort | 2003 |
| publisher | Jossey-Bass |
| record_format | marc |
| series2 | The Jossey-Bass nonprofit and public management series |
| spelling | Poister, Theodore H. Verfasser aut Measuring performance in public and nonprofit organizations Theodore H. Poister 1. ed. San Francisco, Calif. [u.a.] Jossey-Bass 2003 XXI, 289 S. graph. Darst., Kt. 24 cm txt rdacontent n rdamedia nc rdacarrier The Jossey-Bass nonprofit and public management series Includes bibliographical references and index Organizational effectiveness Measurement Nonprofit organizations Public administration Performance Measurement Verwaltung (DE-588)4063317-2 gnd rswk-swf Performance Management (DE-588)7730862-1 gnd rswk-swf Nonprofit-Organisation (DE-588)4293729-2 gnd rswk-swf Nonprofit-Organisation (DE-588)4293729-2 s Verwaltung (DE-588)4063317-2 s Performance Management (DE-588)7730862-1 s 1\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024507923&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Poister, Theodore H. Measuring performance in public and nonprofit organizations Organizational effectiveness Measurement Nonprofit organizations Public administration Performance Measurement Verwaltung (DE-588)4063317-2 gnd Performance Management (DE-588)7730862-1 gnd Nonprofit-Organisation (DE-588)4293729-2 gnd |
| subject_GND | (DE-588)4063317-2 (DE-588)7730862-1 (DE-588)4293729-2 |
| title | Measuring performance in public and nonprofit organizations |
| title_auth | Measuring performance in public and nonprofit organizations |
| title_exact_search | Measuring performance in public and nonprofit organizations |
| title_full | Measuring performance in public and nonprofit organizations Theodore H. Poister |
| title_fullStr | Measuring performance in public and nonprofit organizations Theodore H. Poister |
| title_full_unstemmed | Measuring performance in public and nonprofit organizations Theodore H. Poister |
| title_short | Measuring performance in public and nonprofit organizations |
| title_sort | measuring performance in public and nonprofit organizations |
| topic | Organizational effectiveness Measurement Nonprofit organizations Public administration Performance Measurement Verwaltung (DE-588)4063317-2 gnd Performance Management (DE-588)7730862-1 gnd Nonprofit-Organisation (DE-588)4293729-2 gnd |
| topic_facet | Organizational effectiveness Measurement Nonprofit organizations Public administration Performance Measurement Verwaltung Performance Management Nonprofit-Organisation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024507923&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT poistertheodoreh measuringperformanceinpublicandnonprofitorganizations |