The intranet management handbook:
Managing intranets : opportunities and challenge -- Defining user requirements -- Making a business case -- Developing a content strategy -- Enhancing collaboration -- Managing technology -- Specifying and selecting software -- Using microsoft sharepoint for intranets -- Establishing the intranet te...
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London
Facet Publ.
2011
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Klappentext |
| Zusammenfassung: | Managing intranets : opportunities and challenge -- Defining user requirements -- Making a business case -- Developing a content strategy -- Enhancing collaboration -- Managing technology -- Specifying and selecting software -- Using microsoft sharepoint for intranets -- Establishing the intranet team -- Managing intranet projects -- Evaluating risks -- Conforming to compliance requirements -- Enhancing the user experience -- Marketing the intranet -- Measuring user satisfaction -- Creating the governance framework -- Developing an intranet strategy -- From intranets to information management "Offers a wealth of practical advice on intranet management, based on the work of the author as an intranet consultant over the past fifteen years"--Provided by publisher |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XX, 233 S. graph. Darst. |
| ISBN: | 9781856047340 |
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Datensatz im Suchindex
| _version_ | 1804148502886875136 |
|---|---|
| adam_text | IMAGE 1
THE INTRANET
MANAGEMENT HANDBOOK
MARTIN WHITE
O FACET PUBLISHINQ
IMAGE 2
CONTENTS
FOREWORD JAMES ROBERTSON XIII
PREFACE XV
ACKNOWLEDGMENTS IXX
PART 1 FOUNDATIONS 1
1 MANAGING INTRANETS: OPPORTUNITIES AND CHALLENGES 3
LIFE IN A WORKFLOW WORLD 3
THE INTRANET OPPORTUNITY 5
LIFE AS AN INTRANET MANAGER 7
THE CHALLENGES OF INTRANET MANAGEMENT.. 8
A FRAMEWORK FOR INTRANET MANAGEMENT L 0
RESOURCE LISTS 11
RESOURCES 12
2 DEFINING USER REQUIREMENTS 13
INTRODUCTION............................................ . 13
THE SOLUTION IS PERSONALIZATION! 14
MICROSOFT PRODUCT DESCRIPTION CARDS 15
PE~ONAS 16
USER INTERVIEWS...... . 18
DECISION SUPPORT.. . 18
FOCUS GROUPS .. 22
SEEING THE COMPLETE PICTURE 23
RESOURCES 23
IMAGE 3
VIII THE INTRANET MANAGEMENT HANDBOOK
3 MAKING A BUSINESS CASE 25
INTRODUCTION 25
ALL OR SOMETHING? 26
DEFINING BUSINESS PRIORITIES 27
RISK MANAGEMENT AS A BUSINESS CASE .29
PRODUCTIVITY AS A BUSINESS CASE 31
BUSINESS CASE SPONSORS 34
ALIGNING PERFORMANCE METRICS AND THE BUSINESS CASE 35
GETTING TO YES 36
THINKING AHEAD 36
RESOURCES 39
4 DEVELOPING A CONTENT STRATEGY 41
INTRODUCTION 41
LESS IS MORE .42
FOCUSING ON TASKS 43
INFORMATION USE CASES .44
INFORMATION STEWARDSHIP 45
CONTENT REVIEW AND THE ROLE OF CONTENT PROTOCOLS . .47
RECORDS MANAGEMENT 49
METADATA 49
CONTENT REVIEW TIMELINES 51
CONTENT MANAGEMENT TRAINING 51
BLOGS AND OTHER SOCIAL CONTENT.. 52
THE SOCIAL INTRANET 55
LANGUAGE MANAGEMENT 56
MAKING CONNECTIONS 57
EXTERNAL INFORMATION 59
EXTRANETS 59
RESOURCES 60
5 ENHANCING COLLABORATION 61
INTRODUCTION 61
THE VALUE OF COLLABORATION 62
HOW WEIL DOES YOUR ORGANIZATION COLLABORATE? 63
THE ROLE OF THE INTRANET 65
MONITORING IMPACT AND PERFORMANCE 70
SUPPORTI NG USER ADOPTION 70
RESOURCES 74
IMAGE 4
CONTENTS IX
PART 2 TECHNOLOGY 77
6 MANAGING TECHNOLOGY 79
INTRODUCTION 79
WEB CONTENT MANAGEMENT 80
PERSONALIZATION AND CUSTOMIZATION 83
INTRANET AND ENTERPRISE SEARCH 84
EXTERNAL HOSTING OF AN INTRANET CMS 87
CLOUD COMPUTING 87
SOCIAL MEDIA AND COLLABORATION APPLICATIONS 88
MOBILE ACCESS TO INTRANETS 89
BANDWIDTH MANAGEMENT 90
ENTERPRISE ARCHITECTURE 91
RESOURCES 91
7 SPECIFYING AND SELECTING SOFTWARE 95
INTRODUCTION 95
INTRANET CONTENT MANAGEMENT 96
PROJECT PLANNING FOR SOFTWARE PROCUREMENT.. 98
MIGRATION MANAGEMENT 98
WRITING THE REQUEST FOR PROPOSAL 99
SEARCH APPLICATION SELECTION L 02
RESOURCES 103
8 USING MICROSOFT SHAREPOINT FOR INTRANETS 105
INTRODUCTION 105
SHAREPOINT GOOD PRACTICE L 08
SHAREPOINT SEARCH IMPLEMENTATION 111
RESOURCES 113
PART 3 OPERATIONAL PLANNING 115
9 ESTABLISHING THE INTRANET TEAM 117
INTRODUCTION 117
A QUESTION OF TITLE 118
THE ROLE OF THE INTRANET TEAM 119
SKILLS FOR INTRANET MANAGEMENT 120
JOB DESCRIPTIONS FOR INTRANET MANAGERS 125
THE WIDER INTRANET TEAM 126
THE ROLE OF THE HR DEPARTMENT.. 126
RESOURCES 127
IMAGE 5
X THE INTRANET MANAGEMENT HANDBOOK
10 MANAGING INTRANET PROJEETS 129
CREATING AN OPERATIONAL PLAN FOR AN INTRANET 129
PROJECT MANAGEMENT. 131
PROJECT LIFE-CYCIE MANAGEMENT 132
PRINCE2PROJECT MANAGEMENT 135
DEFINING THE RESPONSIBILITY OF THE PROJECT MANAGER 135
PROJECT INITIATION DOCUMENT 137
PROJECT COMPLETION 137
RESOURCES 137
11 EVALUATING RISKS 139
INTRODUCTION 139
POTENTIAL RISKS FOR INTRANET OPERATIONS 141
RESOURCE 144
12 CONFORMING TO EOMPLIANEE REQUIREMENTS 145
INTRODUCTION 145
RECORDS RETENTION POLICY 145
INFORMATION SECURITY 147
DATA PRIVACY 148
COPYRIGHT 151
RESOURCE 151
13 ENHANCING THE USER EXPERIENEE 153
INTRODUCTION..................................................... ..153
USABILITY TESTING IS ESSENTIAL 155
TIME AND TIME AGAIN 156
ACCESSIBILITY . 156
RESOURCES .. 158
14 MARKETING THE INTRANET 159
INTRODUCTION 159
INTRANET BRAND IDENTITY 161
GIVING THE INTRANET A NAME 163
GIVING THE INTRANET TEAM VISIBILITY.. .. 163
CUPS AND MATS AND FANCY HATS .. 164
NOTHING SUCCEEDS LIKE SUCCESS... ...165
EXTRANET MARKETING . .... 165
RESOURCES .166
IMAGE 6
CONTENTS XI
15 MEASURING USER SATISFACTION 167
INTRODUCTION 168
WEBSITE LOGS 168
SEARCH LOGS 169
HELP DESK QUERY ANALYSIS 172
EMPLOYEE CLIMATE SURVEYS 172
USER SURVEYS 173
POP-UP SURVEYS 176
FEEDBACK FORMS 176
ATTENDANCE AT MEETINGS 177
PERSONA ADVOCATE INTERVIEWS 177
C HANGES IN THE RISK PROFILE 178
SEARCH FOR INTRANET 178
WORKPLACE PENETRATION 179
INTRANET ASSOCIATES 179
INTRANET BLOG 179
E-MAIL 179
BENCHMARKING 180
USING AN INTRANET CONSULTANT.. 182
RESOURCES 182
PART 4 GOVERNANCE AND STRATEGY 183
16 CREATING THE GOVERNANCE FRAMEWORK 185
INTRODUCTION 185
INTRANET OWNERSHIP 188
IS DEMOCRACY THE ANSWER? 189
FOLLOW THE MONEY 190
BUILDING GOVERNANCE AROUND DECISIONS 191
REACHING ADECISION 193
A CORE GOVERNANCE MODEL 195
TOWARDS AN ANNUAL GOVERNANCE CYCLE 196
CAREER DEVELOPMENT FOR THE INTRANET TEAM 197
RESOU RCE 197
17 DEVELOPING AN INTRANET STRATEGY 199
INTRODUCTION 199
A STRUCTURE FOR A STRATEGY 201
CHANGING THE WAY WE WORK 204
THE PROACTIVE INTRANET 205
RESOURCE 205
IMAGE 7
XII THE INTRANET MANAGEMENT HANDBOOK
18 FROM INTRANETS TO INFORMATION MANAGEMENT 207
INTRODUCTION 207
INFORMATION MANAGEMENT AND INFORMATION GOVERNANCE 208 THE IMPLICATIONS
FOR AN INTRANET STRATEGY 212
AN INFORMATION CHARTER 213
A FRAMEWORK FOR AN INFORMATION MANAGEMENT STRATEGY 214
APPENDIX: GUIDELINES FOR SODAL MEDIA USE 223
INDEX 231
does the organization have more than one intranet manager, and intranet
management is often only one of their many responsibilities. There are very few
üntranet
conferences around the world, and only recently have intranet
communities of practice been established in Europe. Universities and colleges do not
offer courses in intranet management, and there is little in the way of continuous
professional development support. It is also very difficult to obtain access to intranets
in other organizations.
Despite the widespread implementation of intranets over the last few years there is
virtually no professional literature available on intranet management to which to turn
for ideas and examples of good practice. This book fills that gap, offering a wealth of
practical advice on intranet management, based on the work of the author as an
intranet consultant over the past fifteen years.
Key areas include:
managing intranets: opportunities
and challenges
defining user requirements
making a business case
developing a content strategy
enhancing collaboration
managing technology
specifying and selecting software
using Microsoft SharePoint for
intranets
operational planning
establishing the intranet team
managing intranet projects
evaluating risks
enhancing the user experience
marketing the intranet
measuring user satisfaction
creating the governance framework
writing an intranet strategy
intranets and information
management.
An appendix offers guidelines for social media use.
This book offers invaluable guidance to all information professionals involved in the
development of an intranet for their organization, and will also be of great interest
to a wide range of managers with responsibility for internal communications, personal
management, risk management, information management and information
technology.
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| discipline | Allgemeines Informatik Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| spelling | The intranet management handbook Martin White 1. publ. London Facet Publ. 2011 XX, 233 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Managing intranets : opportunities and challenge -- Defining user requirements -- Making a business case -- Developing a content strategy -- Enhancing collaboration -- Managing technology -- Specifying and selecting software -- Using microsoft sharepoint for intranets -- Establishing the intranet team -- Managing intranet projects -- Evaluating risks -- Conforming to compliance requirements -- Enhancing the user experience -- Marketing the intranet -- Measuring user satisfaction -- Creating the governance framework -- Developing an intranet strategy -- From intranets to information management "Offers a wealth of practical advice on intranet management, based on the work of the author as an intranet consultant over the past fifteen years"--Provided by publisher Intranets (Computer networks) / Management Unternehmen (DE-588)4061963-1 gnd rswk-swf Intranet (DE-588)4435933-0 gnd rswk-swf Intranet (DE-588)4435933-0 s Unternehmen (DE-588)4061963-1 s b DE-604 White, Martin S. 1948- Sonstige (DE-588)1018222294 oth SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024495581&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Passau application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024495581&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext |
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| subject_GND | (DE-588)4061963-1 (DE-588)4435933-0 |
| title | The intranet management handbook |
| title_auth | The intranet management handbook |
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| title_full | The intranet management handbook Martin White |
| title_fullStr | The intranet management handbook Martin White |
| title_full_unstemmed | The intranet management handbook Martin White |
| title_short | The intranet management handbook |
| title_sort | the intranet management handbook |
| topic | Intranets (Computer networks) / Management Unternehmen (DE-588)4061963-1 gnd Intranet (DE-588)4435933-0 gnd |
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