Fitzsimmons, J. A. (2010). Cram 101 Textbook Outlines to accompany: Service management: operations, strategy, information technology, James A. Fitzsimmons, 6th edition. Cram101.com - Academic Internet Publ.
Chicago-Zitierstil (17. Ausg.)Fitzsimmons, James A. Cram 101 Textbook Outlines to Accompany: Service Management: Operations, Strategy, Information Technology, James A. Fitzsimmons, 6th Edition. [S.l.]: Cram101.com - Academic Internet Publ, 2010.
MLA-Zitierstil (9. Ausg.)Fitzsimmons, James A. Cram 101 Textbook Outlines to Accompany: Service Management: Operations, Strategy, Information Technology, James A. Fitzsimmons, 6th Edition. Cram101.com - Academic Internet Publ, 2010.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.