Streamlined process improvement: the breakthrough strategy to reduce costs, improve quality, increase customer statisfaction, and boost profits
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
McGrawHill
2012
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | X, 412 S. Ill., graph. Darst. |
| ISBN: | 9780071768634 |
Staff View
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Record in the Search Index
| _version_ | 1804148385290125312 |
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| adam_text | Titel: Streamlined process improvement
Autor: Harrington, H. James
Jahr: 2012
Contents
Acknowledgments xi
1 Introduction to Streamlined Process
Improvement (SPI) I
Introduction 1
Streamlining Fundamentals 4
Technology Warning 6
Employment Security 6
2 What Is Streamlined Process Improvement? 11
Introduction 11
What Are Business Processes? 14
Why Use SPI? 16
How Management Has Been Misled 18
Breakthrough versus Continuous Improvement 18
What SPI Is Not 21
Why Improve Your Business Processes? 21
How to Improve Your Business Processes 22
Phase I: Planning for Improvement 23
Phase II: Analyzing the Process 25
Phase III: Streamlining the Process 25
Phase IV: Implementing the New Process 32
Phase V: Continuous Improvement 32
Summary 34
Phase I: Planning for Improvement 37
Introduction 37
Planning Phase 38
Activity 1: Define Critical Business Processes 38
Activity 2: Select Process Owners 49
Activity 3: Define Preliminary Boundaries 52
Activity 4: Form and Train the PIT 53
Activity 5: Box in the Process 60
Activity 6: Establish Measurements and Goals 62
Activity 7: Develop Project and Change Management
Plans 74
Activity 8: Conduct Phase I Tollgate 87
Summary 88
Phase II: Analyzing the Process 91
Introduction 91
Analyze Phase 92
Activity 1: Flowchart the Process 92
Activity 2: Conduct a Benchmark Study 118
Activity 3: Conduct a Process Walk-Through 121
Activity 4: Perform a Process Cost, Cycle Time,
and Output Analysis 131
Activity 5: Prepare the Simulation Model 166
Activity 6: Implement Quick Fixes 187
Activity 7: Develop a Current Culture Model 188
Activity 8: Conduct Phase II Tollgate 189
Summary 190
Phase III: Streamlining the Process 191
Introduction 191
Streamlining Phase 194
Activity 1: Apply Streamlining Approaches 194
Activity 2: Conduct a Benchmarking Study 292
Activity 3: Prepare an Improvement, Cost, and
Risk Analysis 293
Activity 4: Select a Preferred Process 296
Activity 5: Prepare a Preliminary Implementation
Plan 296
Activity 6: Conduct Phase III Tollgate 298
Summary 298
6 Phase IV: Implementing the New Process
and Phase V: Continuous Improvement 301
Introduction 301
Phase IV: Implementing the New Process 301
Activity 1: Prepare the Final Implementation Plan 302
Activity 2: Install the New Process 306
Activity 3: Install In-Process Measurement Systems 306
Activity 4: Install Feedback Data Systems 309
Activity 5: Transfer the Project 309
Activity 6: Conduct Phase IV Tollgate 312
Phase V: Continuous Improvement 313
Activity 1: Maintain the Gains 315
Activity 2: Implement Area Activity Analysis 316
Activity 3: Qualify the Process 317
Does SPI Work? 322
Summary 324
Appendix A: Typical Business Processes Where
SPI Can Be Applied 327
Appendix B: Process Walk-Through
Questionnaire 331
Appendix C: Some Process Simulation
Tool Suppliers 343
Appendix D: Definitions 345
Appendix E: Other Simulation Symbols 353
Appendix F: Typical Government Processes 355
Appendix G: Nonmanufacturing Typical
Processes Measurements 359
Appendix H: HU Diagrams 373
References 391
Bibliography 395
Index 397
|
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| isbn | 9780071768634 |
| language | English |
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| spelling | Harrington, H. James Verfasser (DE-588)138543259 aut Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer statisfaction, and boost profits H. James Harrington New York [u.a.] McGrawHill 2012 X, 412 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Prozessmanagement (DE-588)4353072-2 s DE-604 Erscheint auch als Online-Ausgabe 978-0-07-177096-5 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024412383&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Harrington, H. James Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer statisfaction, and boost profits Prozessmanagement (DE-588)4353072-2 gnd |
| subject_GND | (DE-588)4353072-2 |
| title | Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer statisfaction, and boost profits |
| title_auth | Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer statisfaction, and boost profits |
| title_exact_search | Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer statisfaction, and boost profits |
| title_full | Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer statisfaction, and boost profits H. James Harrington |
| title_fullStr | Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer statisfaction, and boost profits H. James Harrington |
| title_full_unstemmed | Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer statisfaction, and boost profits H. James Harrington |
| title_short | Streamlined process improvement |
| title_sort | streamlined process improvement the breakthrough strategy to reduce costs improve quality increase customer statisfaction and boost profits |
| title_sub | the breakthrough strategy to reduce costs, improve quality, increase customer statisfaction, and boost profits |
| topic | Prozessmanagement (DE-588)4353072-2 gnd |
| topic_facet | Prozessmanagement |
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