APA (7th ed.) Citation

Stickdorn, M., & Schneider, J. (2011). This is service design thinking: Basics, tools, cases (2. pr.). BIS Publ.

Chicago Style (17th ed.) Citation

Stickdorn, Marc, and Jakob Schneider. This Is Service Design Thinking: Basics, Tools, Cases. 2. pr. Amsterdam: BIS Publ, 2011.

MLA (9th ed.) Citation

Stickdorn, Marc, and Jakob Schneider. This Is Service Design Thinking: Basics, Tools, Cases. 2. pr. BIS Publ, 2011.