APA (7th ed.) Citation

Gummerus, J. (2011). Customer value in e-service: Conceptual foundation and empirical evidence. Hanken School of Economics.

Chicago Style (17th ed.) Citation

Gummerus, Johanna. Customer Value in E-service: Conceptual Foundation and Empirical Evidence. Helsinki: Hanken School of Economics, 2011.

MLA (9th ed.) Citation

Gummerus, Johanna. Customer Value in E-service: Conceptual Foundation and Empirical Evidence. Hanken School of Economics, 2011.

Warning: These citations may not always be 100% accurate.