Lean and agile value chain management: a guide to the next level of improvement
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Fort Lauderdale, FL
Ross Publ.
2010
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XVII, 454 S. Ill., graph. Darst. 24 cm |
| ISBN: | 9781604270259 160427025X |
Staff View
MARC
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| 245 | 1 | 0 | |a Lean and agile value chain management |b a guide to the next level of improvement |c Ehap H. Sabri, Salim N. Shaikh |
| 264 | 1 | |a Fort Lauderdale, FL |b Ross Publ. |c 2010 | |
| 300 | |a XVII, 454 S. |b Ill., graph. Darst. |c 24 cm | ||
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| 500 | |a Includes bibliographical references and index | ||
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| 650 | 4 | |a Business logistics |x Cost effectiveness | |
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Record in the Search Index
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| adam_text | Titel: Lean and agile value chain management
Autor: Sabri, Ehap H.
Jahr: 2010
Contents
Preface.............................................................................................................xvi
Acknowledgment..............................................................................................ocxi
About the Authors.................................................................................................
Part I Executive Summary..................................................................1
Chapter 1: The Big Picture of the Lean and Agile Value Chain.....3
Wake-Up Call to Market Reality........................................................................3
Definitions and LAVC Principles.......................................................................7
Value Chain Processes Challenges and Solutions.............................................21
Chapter 2: Lean and Agile Value Chain Building Blocks
and Maturity Levels........................................................39
Building Blocks and Evolution of the Lean and Agile Value Chain...................39
LAVC Maturity Levels.....................................................................................56
Closing Remarks and Future Trends.................................................................61
Part II Best-Practice Processes......................................................69
Chapter 3: Supplier Relationship Management
Superprocess..................................................................71
Introduction.....................................................................................................71
North-South and East-West Collaboration.......................................................73
SRM Challenges...............................................................................................74
Strategic Sourcing............................................................................................78
Product Design................................................................................................93
Procurement..................................................................................................103
SRM Superprocess Workflow Summary.........................................................124
Chapter 4: Supply Chain Management Superprocess................131
Introduction...................................................................................................131
SCM Evolution..............................................................................................132
v
vi Lean and Agile Value Chain Management
GoalofSCM..................................................................................................134
SCM Challenges............................................................................................135
Enablers.........................................................................................................137
Strategic Management....................................................................................139
Sales and Operations Planning.......................................................................153
Demand Fulfillment......................................................................................190
SCM Superprocess Workflow Summary.........................................................216
SCM Superprocess Workflow for the Fashion Retail Industry .......................219
Chapter 5: Customer Relationship Management
Superprocess...............................................................231
Introduction...................................................................................................231
CRM Challenges............................................................................................231
Evolution of CRM..........................................................................................234
Future of CRM..............................................................................................236
Who Is the Customer?...................................................................................237
Managing Customer Relationships.................................................................239
Customer Lifetime Value...............................................................................241
Selling Management.......................................................................................256
Customer Service Management.....................................................................263
CRM Superprocess Workflow Summary........................................................271
Chapter 6: Lean and Agile Value Chain Technology Applications
and Trends....................................................................277
Introduction...................................................................................................277
New Generation of LAVC Technology Infrastructure....................................278
SRM-Enabled Software Applications.............................................................282
SCM-Enabled Software Applications.............................................................292
CRM-Enabled Software Applications.............................................................296
Part III Project and People Management with Lean and Agile
Value Chain Transformation..............................................301
Chapter 7: Transformation Program Cycle_________________303
Introduction...................................................................................................303
Aligning the Transformation Program with Corporate Goals..........................304
Developing Vision, Objectives, and Strategies of the Program........................308
Process Analysis.............................................................................................309
Selecting a Software Provider.........................................................................310
Calculating ROI...............................................................................?............312
Contents vii
Developing Program and Project Plans...........................................................314
Project Implementation.................................................................................315
Updating the Performance Management System............................................319
Chapter 8: Change Management Supported Processes............321
Introduction...................................................................................................321
Developing a Winning Transformation Team..................................................322
Education and Cultural Support....................................................................328
Communication Management........................................................................336
Tracking and Controlling................................................................................348
Effective Performance Management Systems.................................................350
Closing Remarks............................................................................................362
Chapter 9: Lean and Agile Value Chain Transformation Case
Study: Office Systems.................................................365
Introduction...................................................................................................365
Office Systems, Inc.........................................................................................365
Aligning the Transformation Program with Corporate Goals..........................366
Developing Vision, Objectives, and Strategies of the Program........................3 70
Process Analysis.............................................................................................371
Selecting a Software Application Provider.....................................................379
Return on Investment....................................................................................380
Developing Program and Project Plans...........................................................380
Project Implementation.................................................................................381
Case Study Questions....................................................................................383
Chapter 10: Lean and Agile Value Chain Success Stories
and Lessons Learned................................................385
Supplier Relationship Management-Driven Success Stories...........................385
Supply Chain Management-Driven Success Stories.......................................388
Customer Relationship Management-Driven Success Stories.........................417
Success Story from the Service Industry........................................................428
Index..............................................................................................................433
|
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| ctrlnum | (OCoLC)745521107 (DE-599)BVBBV039155529 |
| dewey-full | 658.4/01 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| discipline | Wirtschaftswissenschaften |
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| indexdate | 2024-07-10T00:00:12Z |
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| isbn | 9781604270259 160427025X |
| language | English |
| lccn | 2009045638 |
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| physical | XVII, 454 S. Ill., graph. Darst. 24 cm |
| publishDate | 2010 |
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| publisher | Ross Publ. |
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| spelling | Sabri, Ehap H. 1967- Verfasser (DE-588)141312947 aut Lean and agile value chain management a guide to the next level of improvement Ehap H. Sabri, Salim N. Shaikh Fort Lauderdale, FL Ross Publ. 2010 XVII, 454 S. Ill., graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Business logistics Quality control Business logistics Cost effectiveness Organizational effectiveness Supply Chain Management (DE-588)4684051-5 gnd rswk-swf Logistikplanung (DE-588)4246866-8 gnd rswk-swf Logistikplanung (DE-588)4246866-8 s Supply Chain Management (DE-588)4684051-5 s 1\p DE-604 Shaikh, Salim N. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024173191&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Sabri, Ehap H. 1967- Lean and agile value chain management a guide to the next level of improvement Business logistics Quality control Business logistics Cost effectiveness Organizational effectiveness Supply Chain Management (DE-588)4684051-5 gnd Logistikplanung (DE-588)4246866-8 gnd |
| subject_GND | (DE-588)4684051-5 (DE-588)4246866-8 |
| title | Lean and agile value chain management a guide to the next level of improvement |
| title_auth | Lean and agile value chain management a guide to the next level of improvement |
| title_exact_search | Lean and agile value chain management a guide to the next level of improvement |
| title_full | Lean and agile value chain management a guide to the next level of improvement Ehap H. Sabri, Salim N. Shaikh |
| title_fullStr | Lean and agile value chain management a guide to the next level of improvement Ehap H. Sabri, Salim N. Shaikh |
| title_full_unstemmed | Lean and agile value chain management a guide to the next level of improvement Ehap H. Sabri, Salim N. Shaikh |
| title_short | Lean and agile value chain management |
| title_sort | lean and agile value chain management a guide to the next level of improvement |
| title_sub | a guide to the next level of improvement |
| topic | Business logistics Quality control Business logistics Cost effectiveness Organizational effectiveness Supply Chain Management (DE-588)4684051-5 gnd Logistikplanung (DE-588)4246866-8 gnd |
| topic_facet | Business logistics Quality control Business logistics Cost effectiveness Organizational effectiveness Supply Chain Management Logistikplanung |
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