Persson, A. (2011). Profitable customer management: A study in retail banking. Hanken School of Economics.
Chicago-Zitierstil (17. Ausg.)Persson, Andreas. Profitable Customer Management: A Study in Retail Banking. Helsinki: Hanken School of Economics, 2011.
MLA-Zitierstil (9. Ausg.)Persson, Andreas. Profitable Customer Management: A Study in Retail Banking. Hanken School of Economics, 2011.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.