Modernizing processes in public administrations: process management in the age of e-Government and new public management
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Heidelberg [u.a.]
Springer
2012
|
| Series: | BPM kompetent
|
| Subjects: | |
| Online Access: | Inhaltstext Inhaltsverzeichnis |
| Physical Description: | XXIV, 336 S. Ill., graph. Darst. 235 mm x 155 mm |
| ISBN: | 3642213553 9783642213557 |
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Record in the Search Index
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IMAGE 1
CONTENTS
FOREWORD FOR INTERNATIONAL READERS V
FOREWORD TO THE 2ND GERMAN EDITION VII
FOREWORD TO THE 1ST GERMAN EDITION IX
CONTENTS XIII
TABLE OF ILLUSTRATIONS XVD
TABLES XXI
ABBREVIATIONS XXIII
1 PROCESS-ORIENTED ADMINISTRATION MODERNISATION 1
1.1 PUBLIC ADMINISTRATION AS THE OBJECT OF MODERNISATION 1 1.1.1
STRUCTURE AND ORGANISATION OF PUBLIC ADMINISTRATION 1 1.1.2 TASKS AND
COMPETENCES OF PUBLIC ADMINISTRATION 4 1.1.3 PRINCIPLES OF
ADMINISTRATIVE ACTION IN GERMANY 7
1.2 TRIGGERS AND GOALS OF ADMINISTRATION MODERNISATION 9 1.2.1 EXTERNAL
TRIGGERS: SOCIETAL TRENDS 9
1.2.2 INTERNAL TRIGGERS: DEFICIENCIES OF THE BUREAUCRATIC ADMINISTRATION
MODEL 12
1.2.3 MODERNISING ADMINISTRATION THROUGH NEW MANAGEMENT CONCEPTS 14
1.2.4 ADMINISTRATION MODERNISATION THROUGH INFORMATION TECHNOLOGY 21
1.3 PROCESS DESIGN AS THE CORE OF ADMINISTRATION MODERNISATION 25 1.3.1
THE ORGANISATIONAL STRUCTURE VIEW OF PUBLIC ADMINISTRATION 25 1.3.2 THE
PROCESS-ORIENTED VIEW OF PUBLIC ADMINISTRATION 30 1.3.3 THE CLASSICAL
PROCEDURE FOR PROCESS DESIGN 40
1.3.4 THE PROCESS LANDSCAPE AS NEW FIELD OF ACTION OF PROCESS DESIGN 41
XIII
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/101127339X
DIGITALISIERT DURCH
IMAGE 2
XIV CONTENTS
PROCESS MODELLING AS AN INSTRUMENT OF ADMINISTRATION MODERNISATION 44
2.1 FOUNDATIONS OF PROCESS MODELLING 44
2.1.1 THE DEFINITION OF "MODEL" AND MODEL PROPERTIES 45 2.1.2 THE
CONSTRUCTION PROCESS OF MODELS 48
2.1.3 PRINCIPLES OF ORDERLY MODELLING 51
2.1.4 DESCRIPTION LEVELS AND INFORMATION CONTENTS OF PROCESS MODELS 55
2.1.5 BENEFITS OF PROCESS MODELLING 62
2.2 TRADITIONAL METHODS OF PROCESS MODELLING 65
2.2.1 EVENT-DRIVEN PROCESS CHAIN (EPC) 65
2.2.2 BUSINESS PROCESS MODELLING NOTATION (BPMN) 71
2.3 CHALLENGES OF PROCESS MODELLING IN PUBLIC ADMINISTRATIONS 76
PROCESS MODELLING WITH THE PICTURE METHOD 83
3.1 OVERVIEW OF THE PICTURE METHOD 83
3.1.1 COMPONENTS OF THE PICTURE METHOD AND THEIR INTERPLAY 84 3.1.2
EXAMPLE OF THE PICTURE METHOD 91
3.1.3 ATTRIBUTES OF THE PICTURE METHOD 94
3.2 PROCESS BUILDING BLOCKS AND THEIR ATTRIBUTES 96
3.2.1 THE PRINCIPLE OF PROCESS BUILDING BLOCKS 96
3.2.2 PROCESS BUILDING BLOCKS FOR THE OBJECTIVE DESCRIPTION OF
ADMINISTRATIVE ACTION 100
3.2.3 THE DILEMMA OF THE PROCESS DESCRIPTION 130
3.3 PROCESS DESCRIPTION THROUGH PROCESSES AND SUBPROCESSES 134 3.3.1
SUBPROCESSES AND THEIR ATTRIBUTES 135
3.3.2 PROCESSES AND THEIR ATTRIBUTES 139
3.3.3 REPRESENTATION OF THE CONTROL FLOW 143
3.3.4 REFERENCE PROCESSES AND EXAMPLES OF PROCESSES 150 3.4 FURTHER
MODEL VIEWS AND THEIR ATTRIBUTES 160
3.4.1 THE ORGANISATIONAL MODEL 160
3.4.2 THE RESOURCES MODEL 166
3.4.3 THE BUSINESS OBJECT MODEL 170
3.5 PROCESS CATALOGUE FOR MODEL ADMINISTRATION 174
3.5.1 PROCESS TYPES 176
3.5.2 PRODUCT CATALOGUE 179
3.5.3 SITUATIONS 184
3.6 TOOL SUPPORT THROUGH THE PICTURE PROCESS PLATFORM 186 3.6.1 PROCESS
REGISTER 187
3.6.2 PROCESS MODELLING 189
3.6.3 PROCESS VISUALISATION 190
3.6.4 PROCESS ANALYSIS 191
GUIDELINE FOR USING THE PICTURE METHOD 192
4.1 PROJECT MANAGEMENT 192
4.1.1 STIPULATING PROJECT GOALS 193
IMAGE 3
CONTENTS XV
.2 STIPULATION OF FIELDS OF ACTION 198
.3 PREPARING THE PROJECT PLAN 202
.4 ESTABLISHING THE PROJECT ORGANISATION 204
.5 SETTING UP PROJECT CONTROLLING 206
.6 CRITICAL SUCCESS FACTORS 209
1.7 CHECKLIST 213
4.2 PREPARING FOR MODELLING 214
4.2.1 STIPULATE THE INFORMATION NEEDS FOR ACHIEVING OBJECTIVES 214 4.2.2
PREPARING METHODS ON A PROJECT-SPECIFIC BASIS 216
4.2.3 INFORMATION FROM PROJECT PARTICIPANTS 220
4.2.4 CHECKLIST 221
4.3 MODELLING THE PROCESS LANDSCAPE 222
4.3.1 IDENTIFY PROCESSES 222
4.3.2 SELECTION OF RECORDING SCENARIOS 225
4.3.3 DEVELOPMENT OF METHOD COMPETENCE 228
4.3.4 RECORDING THE PROCESSES 229
4.3.5 CONSOLIDATING THE PROCESSES 233
4.3.6 CHECKLIST 235
4.4 USING AND DESIGNING THE PROCESS LANDSCAPE 235
4.4.1 DIRECT USE OF THE PROCESS LANDSCAPE 236
4.4.2 ASSESSMENT OF THE CONDITION 236
4.4.3 EX-ANTE POTENTIAL MEASURING OF REORGANISATION MEASURES 237 4.4.4
MEASURING THE SUCCESS OF REORGANISATION MEASURES EX-POST. 238 4.5
PROCESS LANDSCAPE MAINTENANCE THROUGH CONTINUOUS PROCESS MANAGEMENT 239
4.5.1 NECESSITY OF CONTINUOUS PROCESS MANAGEMENT 239
4.5.2 PHASES OF CONTINUOUS PROCESS MANAGEMENT 240
4.5.3 ORGANISATIONAL ANCHORING OF PROCESS RESPONSIBILITY 242
4.5.4 CHECKLIST 245
APPLICATION AREAS FOR PICTURE 246
5.1 CREATING TRANSPARENCY 246
5.1.1 PROCESS DOCUMENTATION 246
5.1.2 KNOWLEDGE MANAGEMENT 248
5.1.3 CUSTOMER TRANSPARENCY 250
5.2 INTRODUCTION OF NEW CONTROL INSTRUMENTS 253
5.2.1 PRODUCT FORMATION 253
5.2.2 PROCESS COST ACCOUNTING 259
5.2.3 QUALITY MANAGEMENT 265
5.3 IDENTIFYING REORGANISATION POTENTIAL 271
5.3.1 EFFECTIVITY POTENTIAL BY LEAVING OUT TASKS 271
5.3.2 EFFICIENCY POTENTIAL THROUGH ORGANISATION SIMPLIFICATION 273 5.3.3
EFFICIENCY POTENTIAL THROUGH ELECTRONIC CASE PROCESSING 279 5.3.4
EVALUATING THE SUCCESS OF REORGANISATION MEASURES 284
5.4 ADMINISTRATION-OVERLAPPING APPLICATION AREAS 287
5.4.1 DEVELOPMENT OF A LOCAL AUTHORITY PROCESS REGISTER 287
IMAGE 4
XVI CONTENTS
5.4.2 PROCESS-ORIENTED TRANSPOSITION OF THE EU SERVICES DIRECTIVE. 296
5.4.3 MEASURING THE COSTS OF BUREAUCRACY WITH THE STANDARD COSTS MODEL
(SCM) 304
5.5 OTHER APPLICATION POSSIBILITIES 316
6 BIBLIOGRAPHY 320
7 INDEX 328
8 AUTHORS 334 |
| any_adam_object | 1 |
| author | Becker, Jörg 1959- Algermissen, Lars 1978- Falk, Thorsten 1977- |
| author_GND | (DE-588)124360211 (DE-588)12977443X (DE-588)133226093 |
| author_facet | Becker, Jörg 1959- Algermissen, Lars 1978- Falk, Thorsten 1977- |
| author_role | aut aut aut |
| author_sort | Becker, Jörg 1959- |
| author_variant | j b jb l a la t f tf |
| building | Verbundindex |
| bvnumber | BV037470894 |
| classification_rvk | QQ 000 |
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| dewey-full | 352.367 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 352 - General considerations of public administration |
| dewey-raw | 352.367 |
| dewey-search | 352.367 |
| dewey-sort | 3352.367 |
| dewey-tens | 350 - Public administration and military science |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| isbn | 3642213553 9783642213557 |
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| spelling | Becker, Jörg 1959- Verfasser (DE-588)124360211 aut Modernizing processes in public administrations process management in the age of e-Government and new public management Jörg Becker ; Lars Algermissen ; Thorsten Falk Heidelberg [u.a.] Springer 2012 XXIV, 336 S. Ill., graph. Darst. 235 mm x 155 mm txt rdacontent n rdamedia nc rdacarrier BPM kompetent Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Verwaltungsreform (DE-588)4063353-6 gnd rswk-swf Verwaltungsreform (DE-588)4063353-6 s Prozessmanagement (DE-588)4353072-2 s DE-604 Algermissen, Lars 1978- Verfasser (DE-588)12977443X aut Falk, Thorsten 1977- Verfasser (DE-588)133226093 aut Erscheint auch als Online-Ausgabe 978-3-642-21356-4 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=3719714&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022622653&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Becker, Jörg 1959- Algermissen, Lars 1978- Falk, Thorsten 1977- Modernizing processes in public administrations process management in the age of e-Government and new public management Prozessmanagement (DE-588)4353072-2 gnd Verwaltungsreform (DE-588)4063353-6 gnd |
| subject_GND | (DE-588)4353072-2 (DE-588)4063353-6 |
| title | Modernizing processes in public administrations process management in the age of e-Government and new public management |
| title_auth | Modernizing processes in public administrations process management in the age of e-Government and new public management |
| title_exact_search | Modernizing processes in public administrations process management in the age of e-Government and new public management |
| title_full | Modernizing processes in public administrations process management in the age of e-Government and new public management Jörg Becker ; Lars Algermissen ; Thorsten Falk |
| title_fullStr | Modernizing processes in public administrations process management in the age of e-Government and new public management Jörg Becker ; Lars Algermissen ; Thorsten Falk |
| title_full_unstemmed | Modernizing processes in public administrations process management in the age of e-Government and new public management Jörg Becker ; Lars Algermissen ; Thorsten Falk |
| title_short | Modernizing processes in public administrations |
| title_sort | modernizing processes in public administrations process management in the age of e government and new public management |
| title_sub | process management in the age of e-Government and new public management |
| topic | Prozessmanagement (DE-588)4353072-2 gnd Verwaltungsreform (DE-588)4063353-6 gnd |
| topic_facet | Prozessmanagement Verwaltungsreform |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=3719714&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022622653&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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