Becker, J., Algermissen, L., & Falk, T. (2012). Modernizing processes in public administrations: Process management in the age of e-Government and new public management. Springer.
Chicago-Zitierstil (17. Ausg.)Becker, Jörg, Lars Algermissen, und Thorsten Falk. Modernizing Processes in Public Administrations: Process Management in the Age of E-Government and New Public Management. Heidelberg [u.a.]: Springer, 2012.
MLA-Zitierstil (9. Ausg.)Becker, Jörg, et al. Modernizing Processes in Public Administrations: Process Management in the Age of E-Government and New Public Management. Springer, 2012.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.