Improving business processes: expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change]
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston, Mass.
Harvard Business Review Press
2010
|
| Series: | Pocket mentor series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references |
| Physical Description: | XII, 97 S. Ill., graph. Darst. |
| ISBN: | 9781422129739 |
Staff View
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV037470543 | ||
| 003 | DE-604 | ||
| 005 | 20120329 | ||
| 007 | t | ||
| 008 | 110611s2010 xxuad|| |||| 00||| eng d | ||
| 010 | |a 2010004501 | ||
| 020 | |a 9781422129739 |c pbk. : alk. paper |9 978-1-4221-2973-9 | ||
| 035 | |a (OCoLC)756282255 | ||
| 035 | |a (DE-599)BVBBV037470543 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-1049 |a DE-521 | ||
| 050 | 0 | |a HD58.87 | |
| 082 | 0 | |a 658.4/06 | |
| 084 | |a QP 340 |0 (DE-625)141861: |2 rvk | ||
| 100 | 1 | |a McDonald, Mark |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Improving business processes |b expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change] |c [Mark McDonald] |
| 264 | 1 | |a Boston, Mass. |b Harvard Business Review Press |c 2010 | |
| 300 | |a XII, 97 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Pocket mentor series | |
| 500 | |a Includes bibliographical references | ||
| 650 | 4 | |a Reengineering (Management) | |
| 650 | 4 | |a Organizational change | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022622314&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-022622314 | ||
Record in the Search Index
| _version_ | 1804145778731515904 |
|---|---|
| adam_text | Titel: Improving business processes
Autor: MacDonald, Mark
Jahr: 2010
Contents
Mentor s Message: Why Improve Your Business
Processes? xi
Improving Business Processes: The Basics
What Are Business Processes? 3
A look at key elements of processes.
Inputs, activities, and outputs 4
People, technology, and information 5
What Is Business Process Improvement? 11
Details about BPI.
A definition 12
Formal BPI methodologies and standards 13
Triggers for a BPI effort 13
Benefits of BPI 16
The six phases of BPI 16
Phase 1: Plan a Business Process Improvement 19
Tips for developing an effective plan.
Detect signs of trouble 20
Select a process to improve 21
Define the BPI s scope, goals, and schedule 23
Assemble your BPI team 24
Get everyone on board 25
Phase 2: Analyze the Existing Business Process 27
Ideas for examining one of your processes.
Map the process 28
Examine the map for problems 32
Interview stakeholders 33
Benchmark 34
Phase 3: Redesign Your Business Process 37
Suggestions for improving a problematic process.
Envision a better process 38
Test your team s ideas 42
Consider a new design s implications 43
Document your new design 44
Refine the new design 45
Phase 4: Acquire Needed Resources 49
Advice for ensuring that you have the resources your BPI effort
requires.
Understand resource types 50
Obtain the resources 54
Phase 5: Implement Your Redesigned Business
Process 57
Recommendations for putting your improved process to work
Understanding implementation obstacles 58
Rolling out the new business process 62
Phase 6: Continually Improve Your Business
Process 65
Ideas for making your process even better in the future.
Measure the business process s performance 66
Take needed action to improve performance 69
Revise performance metrics and targets as needed 69
Tips and Tools
Tools for Improving Business Processes 73
Worksheets for deciding whether a process improvement is neces-
sary, planning a process redesign, creating a functional activity
flowchart, developing a process report card, and benchmarking a
process.
Test Yourself 83
A helpful review of concepts presented in this guide. Take it before
and after you ve read the guide, to see how much you ve learned.
Answers to test questions 86
To Learn More 91
Further titles of articles and books if you want to go more deeply
into the topic.
Sources for Improving Business Processes 97
Notes 99
For you to use as ideas come to mind.
|
| any_adam_object | 1 |
| author | McDonald, Mark |
| author_facet | McDonald, Mark |
| author_role | aut |
| author_sort | McDonald, Mark |
| author_variant | m m mm |
| building | Verbundindex |
| bvnumber | BV037470543 |
| callnumber-first | H - Social Science |
| callnumber-label | HD58 |
| callnumber-raw | HD58.87 |
| callnumber-search | HD58.87 |
| callnumber-sort | HD 258.87 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 340 |
| ctrlnum | (OCoLC)756282255 (DE-599)BVBBV037470543 |
| dewey-full | 658.4/06 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/06 |
| dewey-search | 658.4/06 |
| dewey-sort | 3658.4 16 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01421nam a2200373zc 4500</leader><controlfield tag="001">BV037470543</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20120329 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">110611s2010 xxuad|| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2010004501</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781422129739</subfield><subfield code="c">pbk. : alk. paper</subfield><subfield code="9">978-1-4221-2973-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)756282255</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV037470543</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1049</subfield><subfield code="a">DE-521</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD58.87</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4/06</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 340</subfield><subfield code="0">(DE-625)141861:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">McDonald, Mark</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Improving business processes</subfield><subfield code="b">expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change]</subfield><subfield code="c">[Mark McDonald]</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Boston, Mass.</subfield><subfield code="b">Harvard Business Review Press</subfield><subfield code="c">2010</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XII, 97 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Pocket mentor series</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Reengineering (Management)</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Organizational change</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022622314&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-022622314</subfield></datafield></record></collection> |
| id | DE-604.BV037470543 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T23:24:52Z |
| institution | BVB |
| isbn | 9781422129739 |
| language | English |
| lccn | 2010004501 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-022622314 |
| oclc_num | 756282255 |
| open_access_boolean | |
| owner | DE-1049 DE-521 |
| owner_facet | DE-1049 DE-521 |
| physical | XII, 97 S. Ill., graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Harvard Business Review Press |
| record_format | marc |
| series2 | Pocket mentor series |
| spelling | McDonald, Mark Verfasser aut Improving business processes expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change] [Mark McDonald] Boston, Mass. Harvard Business Review Press 2010 XII, 97 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Pocket mentor series Includes bibliographical references Reengineering (Management) Organizational change HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022622314&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | McDonald, Mark Improving business processes expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change] Reengineering (Management) Organizational change |
| title | Improving business processes expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change] |
| title_auth | Improving business processes expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change] |
| title_exact_search | Improving business processes expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change] |
| title_full | Improving business processes expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change] [Mark McDonald] |
| title_fullStr | Improving business processes expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change] [Mark McDonald] |
| title_full_unstemmed | Improving business processes expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change] [Mark McDonald] |
| title_short | Improving business processes |
| title_sort | improving business processes expert solutions to everyday challenges plan improvements enhance performance implement change |
| title_sub | expert solutions to everyday challenges ; [plan improvements, enhance performance, implement change] |
| topic | Reengineering (Management) Organizational change |
| topic_facet | Reengineering (Management) Organizational change |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022622314&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT mcdonaldmark improvingbusinessprocessesexpertsolutionstoeverydaychallengesplanimprovementsenhanceperformanceimplementchange |