A strategic knowledge management model for the financial services industry:
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
Göttingen
Cuvillier
2010
|
| Edition: | 1. Aufl. |
| Subjects: | |
| Online Access: | Inhaltstext Inhaltsverzeichnis |
| Physical Description: | XI, 307 S. graph. Darst. 21 cm |
| ISBN: | 9783869555669 |
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Record in the Search Index
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IMAGE 1
TABLE OF CONTENTS
CERTIFICATE OF AUTHORSHIP / ORIGINALITY I
ACKNOWLEDGEMENTS IL
TABLE OF CONTENTS IV
LIST OF ACRONYMS VIII
ABSTRACT X
1 INTRODUCTION 1
1.1 INTRODUCTION 1
1.2 BACKGROUND TO THE RESEARCH & RESEARCH JUSTIFICATION 5
13 RESEARCH PROBLEM 6
1.4 OUTLINE OFTHIS THESIS. . . 7
1.5 THEOREIICAL FRAMEWORK &
LIMITATIONS.».»]!)
1.5.1 COSTS 11
1.5.2 MOTIVATIONAL ISSUES 11
1.5.3 CULTURAL ISSUES 13
1.6 CONCLUSION
.
14
2 LITERATURE REVIEW 16
2.1 INTRODUCTION
.16
2.2 STRATEGIE MANAGEMENT
.T.
18
2.2.1 COMMONALITIES OF THE EXTERNAL AND INTERNAI VIE ON COMPETITIVE
STRATEGIES 20 2.2.2 RESOURCE-BASED VIEW OF THE FIRM 22
2.23 KNOWLEDGE-BASED VIEW OF THE FIRM 25
23 DEFINITION OF KNOWLEDGE. . . . . . . . . .
. . . .27
2.4 DEFINITION OF KNOWLEDGE MANAGEMENT. . . . . . .
.-.-.-.35
2.4.1 KNOWLEDGE MANAGEMENT MODELS & STRATEGIES 40
2.4.1.1 KNOWLEDGE MANAGEMENT BUILDING BLOCKS OF PROBST, RAUB & ROMHARDT
40 2.4.1.2 KNOWLEDGE MANAGEMENT SPIRAL OFNONAKA 43
2.4.1.3 KNOWLEDGE MANAGEMENT STRATEGY ACCORDING TO HANSEN, NOHRIA &
TIERNEY 45 2.4.1.4 KNOWLEDGE MANAGEMENT MODEL OF ZACK 47
2.4.1.5 EXPLORATION VERSUS EXPLOITATION STRATEGY ACCORDING TO MARCH 49
2.4.1.6 THE KNOWLEDGE DOMAIN CONCEPT OF VON KROGH, NONAKA & ABEN 53
2.4.2 KNOWLEDGE MANAGEMENT & ORGANISATIONAL LEARNING 54
2.43 THE ROLE OF IT »(HIN KNOWLEDGE MANAGEMENT 60
2.4.4 FIRM-SPECIFIC KNOWLEDGE MANAGEMENT MATURITY & KNOWLEDGE EVOLUTION
65
2.5 ORGANISATION.
.*.*.*.*.*.*.».*.
.***.****.66
2.5.1 FORMAI ORGANISATION - SECONDANT ORGANISATIONAL ASPECTS 69
IV
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1008853917
DIGITALISIERT DURCH
IMAGE 2
2.5.1.1 COMMUNITIES AND NETWORKS 70
2.5.1.2 SOCIAL RELATIONSHIPS - WEAK VERSUS STRONG TIES 78
2.5.2 MANAGERIAL ASPECTS 81
2.5.2.1 THE ROLE OF MANAGEMENT 81
2.5.2.2 THE ROLE OF CONTROL MECHANISMS 84
2.6 PROPOSITION .,.,.*.*.*^ 86
2.6.1 KNOWLEDGE & KNOWLEDGE MANAGEMENT 87
2.6.2 ORGANISATION & COMMUNITIES 87
2.6.3 KNOWLEDGE MANAGEMENT MODEL FOR THE FINANCIAL SERVICES INDUSTRY 89
2.7 CONCLUSION
.*.***.**.*.*.*.*.**.*.**.*.**
3 METHODOLOGY 97
3.1 INTRODUCTION. . . .97
3.2 RESEARCH PARADIGMS RELEVANT TO THE RESEARCH QUESTION . .
98
33 JUSTIFICATION FOR THE CHOSEN PARADIGM AND METHODOLOGJ. 102
3.4 RESEARCH DESIGN . . . .105
3.4.1 PHASE 1 11 1
3.4.1.1 UNIT OFANALYSIS AND SAMPLING STRATEGY 111
3.4.1.2 DATA COLLECTION 112
3.4.2 PHASE 2 114
3.4.2.1 UNIT OFANALYSIS & SAMPLING STRATEGY 115
3.4.2.2 DATA COLLECTION 118
3.4.2.3 SETTING 120
3.43 PHASE 3 121
3.4.3.1 UNIT OFANALYSIS AND SAMPLING STRATEGY 125
3.4.3.2 DATA COLLECTION 127
3.4.3.3 SETTING 127
3.4.4 DATA ANAL) SIS 129
3.4.5 VALIDITY, RELIABILITY AND GENERALISABILITY 132
3.4.6 ETHICAL ISSUES 137
3.5 CONCLUSION. M . . 138
4 DATAANALYSIS 141
4.1 INTRODUCTION 141
4.2 GENERAL FINDINGS
.142
43 KNOWLEDGE, KNOWLEDGE DOMAINS & EXPLOITATION VERSUS EXPLORATION 146
43.1 DATA ANALYSIS: KNOWLEDGE, K-DOMAINS & EXPLOITATION VERSUS
EXPLORATION 146 43.2 CONCLUSION: KNOWLEDGE, K-DOMAINS & EXPLORATION
VERSUS EXPLOITATION 153
4.4.1 DATA ANALYSIS: KM STRATEGIES 157
4.4.2 CONCLUSION: KM STRATEGY 162
4.5 KM MODELS . .165
4.5.1 DATA ANALYSIS: KM MODELS 165
4.5.1.1 EXISTING SCIENTIFIC MODELS 165
4.5.1.2 IN-HOUSE MODELS 167
4.5.2 CONCLUSION: KM MODELS 169
4.6 KMMETHODS . . . .171
4.6.1 DATA ANALYSIS: KM METHODS 171
4.6.2 CONCLUSION: KM METHODS 175
4.7.1 DATA ANALYSIS I (FINANCIAL SERVICES): (VIRTUAL) COMMUNITIES 178
4.7.2 DATA ANALYSIS H (PARTICIPATORY OBSERVATION): COMMUNITIES 186
IMAGE 3
4.7.2.1 GENERIC FINDINGS 186
4.7.2.2 SOLUTION GENERATION VERSUS PROBLEM SOLVING : , 191
4.7.2.3 TEAM STRUCTURE ISSUES - INCLUDINGSUBGROUPS 192
4.7.2.4 COMPLEXITY + NOVELTY 197
4.7.2.5 POWER VERSUS QUALITY 200
4.7.3 CONCLUSION: COMMUNITIES 204
4.8 PROCESSES 209
4.8.1 DATA ANALYSIS: PROCESSES 210
4.8.2 CONCLUSION: PROCESSES 21 1
4.9 KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY. 212
4.9.1 DATA ANALYSIS: KNOWLEDGE MANAGEMENT + INFORMATION TECHNOLOGY 212
4.9.2 CONCLUSION: KNOWLEDGE MANAGEMENT + INFORMATION TECHNOLOGY 216
4.10 STATED OBSTACLES 218
4.10.1 DATA ANALYSIS: STATED OBSTACLES 218
4.10.2 CONCLUSION: STATED OBSTACLES 222
4.11 CONCLUSION . . . . . . . ** *. . . .223
5 SUMMARY, CONCLUSIONS AND IMPLICATIONS 228
5.1 INTRODUCTION . . . . ». 228
5.2 CONCLUSION REGARDING EACH IDENTIFIED ASPECT. . . . . .
. .229
5.2.1 KNOWLEDGE 229
5.2.2 KNOWLEDGE-BASED SWOT 23 1
5.23 KM-STRATEGY AND KM-MODELS 231
5.2.4 K-DOMAINS 233
5.2.5 COMMUNITIES 234
5.2.6 IT / INTERACTIVE PLATFORM 237
5.2.7 MANAGEMENT 238
5.2.8 CONCLUSION 239
53 CONCLUSION ABOUT THE RESEARCH
PROBLEM.».».».241
5.4 CONTRIBUTIONS OF THE STUDY.» . . . . . . . . . .
.248
5.4.1 IMPLICATIONS FOR THEORY 248
5.4.2 IMPLICATIONS FOR METHODOLOGY 250
5.4.3 IMPLICATIONS FOR PRACTICE 253
5.5 CRITIQUE & LIMITATION 254
5.6 FUTURE RESEARCH.». . . . . . » . . » . . .256
5.7 CONCLUSION . . . . . . . . . . . . ». . . 259
APPENDIX 1 - APPROVAL OF CHARLES STURT UNIVERSITY - ETHICS COMMITTEE 263
APPENDIX 2 - GUIDING QUESTIONS. . . . . » . . . .-.
.-.264
APPENDIX 3 - ANALYSIS OF SOURCE TYPES AND RESEARCH METHODS USED IN
CHAPTER 2 . .-.267
APPENDIX 4 - GUIDING QUESTIONS FOR INTERVIEWS AFTER PARTICIPATORY
OBSERVATION PERIOD. .269
BIBLIOGRAPHY 271
VI |
| any_adam_object | 1 |
| author | Held, Carsten |
| author_facet | Held, Carsten |
| author_role | aut |
| author_sort | Held, Carsten |
| author_variant | c h ch |
| building | Verbundindex |
| bvnumber | BV037414075 |
| ctrlnum | (OCoLC)700067768 (DE-599)DNB1008853917 |
| dewey-full | 658.4038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4038 |
| dewey-search | 658.4038 |
| dewey-sort | 3658.4038 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. Aufl. |
| format | Thesis Book |
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| spelling | Held, Carsten Verfasser aut A strategic knowledge management model for the financial services industry of Carsten Held 1. Aufl. Göttingen Cuvillier 2010 XI, 307 S. graph. Darst. 21 cm txt rdacontent n rdamedia nc rdacarrier Zugl.: Bathurst, Univ., Diss., 2010 Finanzdienstleistungsinstitut (DE-588)4535644-0 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Finanzdienstleistungsinstitut (DE-588)4535644-0 s Wissensmanagement (DE-588)4561842-2 s Strategisches Management (DE-588)4124261-0 s DE-604 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=3627747&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022566469&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Held, Carsten A strategic knowledge management model for the financial services industry Finanzdienstleistungsinstitut (DE-588)4535644-0 gnd Strategisches Management (DE-588)4124261-0 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| subject_GND | (DE-588)4535644-0 (DE-588)4124261-0 (DE-588)4561842-2 (DE-588)4113937-9 |
| title | A strategic knowledge management model for the financial services industry |
| title_auth | A strategic knowledge management model for the financial services industry |
| title_exact_search | A strategic knowledge management model for the financial services industry |
| title_full | A strategic knowledge management model for the financial services industry of Carsten Held |
| title_fullStr | A strategic knowledge management model for the financial services industry of Carsten Held |
| title_full_unstemmed | A strategic knowledge management model for the financial services industry of Carsten Held |
| title_short | A strategic knowledge management model for the financial services industry |
| title_sort | a strategic knowledge management model for the financial services industry |
| topic | Finanzdienstleistungsinstitut (DE-588)4535644-0 gnd Strategisches Management (DE-588)4124261-0 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| topic_facet | Finanzdienstleistungsinstitut Strategisches Management Wissensmanagement Hochschulschrift |
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