Flawless consulting: a guide to getting your expertise used
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
San Francisco, Calif.
Pfeiffer
2011
|
| Edition: | 3. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXIII, 323 S. Ill., graph. Darst. |
| ISBN: | 9780470620748 |
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MARC
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| 245 | 1 | 0 | |a Flawless consulting |b a guide to getting your expertise used |c Peter Block ; illustrated by Janis Nowlan |
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| 264 | 1 | |a San Francisco, Calif. |b Pfeiffer |c 2011 | |
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Record in the Search Index
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|---|---|
| adam_text | Titel: Flawless consulting
Autor: Block, Peter
Jahr: 2011
CONTENTS
What s New? xiii
Acknowledgments xxi
1 A Consultant by Any Other Name ... 1
Some Definitions and Distinctions 2 / Consulting Skills Preview 6
/ The Promise of Flawless Consultation 9
2 Techniques Are Not Enough 13
Beyond Content 14 / The Consultant s Assumptions 17 / The
Consultant s Goals 19 / Developing Client Commitment-A
Secondary Goal of Each Consulting Act 21 / Roles Consultants
Choose 22 / Collaboration and the Fear of Holding Hands 27 /
Staging the Client s Involvement, Step by Step 29
3 Flawless Consulting 37
Being Authentic 37 / Completing the Requirements of Each
Phase 40 / Results 46 / Accountability 47 / The Right to Fail 49
4 Contracting Overview 51
Contracting: The Concept and the Skill 52 / Elements
of a Contract 57 / Ground Rules for Contracting 65
5 The Contracting Meeting 67
Who Is the Client? 68 / Navigating the Contracting Meeting 70
/ When You Get Stuck 87 / The Problem with Saying No 95 /
Contracting Checkpoint 96 / Selling Your Services: Good Selling
Is Good Contracting 98 / The Meeting as a Model of How You
Work 102 / Closing the Contracting Meeting 103 / After the
Contracting Meeting 104
6 The Agonies of Contracting 107
Dealing with Low Motivation 107 / Ceaseless Negotiation: The
Shifting Tide of Your Role 109 / Some Other Specific Agonies 113
/ The Virtual World 115
7 The Internal Consultant 121
Important Differences Between Internal and External
Consultants 122 / Triangles and Rectangles 124
8 Understanding Resistance 129
The Faces of Resistance 130 / What Are Clients Resisting When They
Are Resisting Us? 138 / Underlying Concerns 140 / Sometimes It Is
Not Resistance 143 / The Fear and the Wish 143 / Ogres and
Angels 147 / ... And Heroics 148
9 Dealing with Resistance 149
Three Steps for Handling Resistance 151 / Don t Take It
Personally 155 / Good-Faith Responses 156 / Consulting with
a Stone 157
10 From Diagnosis to Discovery 159
It Is Still the Relationship That Counts 160 / The Call to Action 163
/ The Problem Is Not the Problem 167 / How the Problem Is Being
Managed 170 / Flawless Discovery 172
11 Whole-System Discovery 175
Third-Party Consulting 176 / Taking a Whole-System
Approach 178 / Your Choice 179 / Putting Whole-System
Discovery to Work 180 / The Payoff 182
12 Discovering Gifts, Capacities, and Possibilities 183
When All Else Fails 185 / The Power of Positive Deviance 186 / The
Implications of Positive Deviance for Consulting 189 / An Example
of What Is Working 190
13 Get the Picture 201
The Steps in Getting the Picture 202 / A Word About Bias 206 /
Assessing How the Situation Is Being Managed 207 / The
Discovery Interview 210 / Levels of Analysis 211 / Your Experience
as Data 214
14 Preparing for Feedback 217
A Clear Picture May Be Enough 217 / Condensing the Data 218 /
Some Do s and Don ts 219 / Language in Giving the Picture 221 /
Presenting the Picture ... As Courtroom Drama 223 / Support and
Confront 225
15 Managing the Meeting for Action 229
How to Present the Picture 230 / Structuring the Meeting 231 / The
Meeting for Action, Step by Step 233 / A Recap 241 / Resistance
in the Meeting 242 / When Group Members Are at Odds Among
Themselves 244 / Modeling the Meeting 246
16 Implementation 249
Choosing Engagement over Installation 250 / Deciding Doesn t
Get It Done 251 / The Limits of Installation 252 / Betting on
Engagement 258
17 The Elements of Engagement 261
The Meeting Is the Message 262 / Eight Ways to Engage 263 / The
Point 275
18 Teacher as Consultant 279
The Story 280 / Assumptions About Motivating Students 281 /
The Reality 282 / Taking a Consultant s Stance 283 / The Trip to
Washington, D.C. 293 / The Choice in the Matter 296
19 The Heart of the Matter 299
Choosing Learning over Teaching 300 / Learning as a Social
Adventure 302 / The Struggle Is the Solution 303 / The Question Is
More Important Than the Answer 304 / Beyond How 305 / Insight
Resides in Moments of Tension 307 / Capacities Bear More Fruit
Than Deficiencies 309 / We Are Responsible for One Another s
Learning 311 / Culture Changes in the Moment 312 / If Change Is
So Wonderful, Why Don t You Go First? 313 / The Final Question
Is One of Faith 315
Online Appendix: Handy Checklists You Can Use 317
Further Reading 319
About the Author 323
|
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| illustrated | Illustrated |
| indexdate | 2024-07-09T23:22:57Z |
| institution | BVB |
| isbn | 9780470620748 |
| language | English |
| lccn | 2010034719 |
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| physical | XXIII, 323 S. Ill., graph. Darst. |
| publishDate | 2011 |
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| publisher | Pfeiffer |
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| spelling | Block, Peter Verfasser aut Flawless consulting a guide to getting your expertise used Peter Block ; illustrated by Janis Nowlan 3. ed. San Francisco, Calif. Pfeiffer 2011 XXIII, 323 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Business consultants Unternehmensberatung (DE-588)4078592-0 gnd rswk-swf Unternehmensberatung (DE-588)4078592-0 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022528763&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Block, Peter Flawless consulting a guide to getting your expertise used Business consultants Unternehmensberatung (DE-588)4078592-0 gnd |
| subject_GND | (DE-588)4078592-0 |
| title | Flawless consulting a guide to getting your expertise used |
| title_auth | Flawless consulting a guide to getting your expertise used |
| title_exact_search | Flawless consulting a guide to getting your expertise used |
| title_full | Flawless consulting a guide to getting your expertise used Peter Block ; illustrated by Janis Nowlan |
| title_fullStr | Flawless consulting a guide to getting your expertise used Peter Block ; illustrated by Janis Nowlan |
| title_full_unstemmed | Flawless consulting a guide to getting your expertise used Peter Block ; illustrated by Janis Nowlan |
| title_short | Flawless consulting |
| title_sort | flawless consulting a guide to getting your expertise used |
| title_sub | a guide to getting your expertise used |
| topic | Business consultants Unternehmensberatung (DE-588)4078592-0 gnd |
| topic_facet | Business consultants Unternehmensberatung |
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