APA-Zitierstil (7. Ausg.)

Shaw, C., & Ivens, J. (2002). Building great customer experiences: Ebook. - Originally published in: 2002 (rev. ed.). Palgrave Macmillan.

Chicago-Zitierstil (17. Ausg.)

Shaw, Colin, und John Ivens. Building Great Customer Experiences: Ebook. - Originally Published in: 2002. rev. ed. Basingstoke: Palgrave Macmillan, 2002.

MLA-Zitierstil (9. Ausg.)

Shaw, Colin, und John Ivens. Building Great Customer Experiences: Ebook. - Originally Published in: 2002. rev. ed. Palgrave Macmillan, 2002.