APA (7th ed.) Citation

Shaw, C. (2007). The DNA of customer experience: How emotions drive value. - Ebook. - Originally published in: 2007. Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Shaw, Colin. The DNA of Customer Experience: How Emotions Drive Value. - Ebook. - Originally Published in: 2007. Basingstoke: Palgrave Macmillan, 2007.

MLA (9th ed.) Citation

Shaw, Colin. The DNA of Customer Experience: How Emotions Drive Value. - Ebook. - Originally Published in: 2007. Palgrave Macmillan, 2007.

Warning: These citations may not always be 100% accurate.