APA-Zitierstil (7. Ausg.)

Shaw, C. (2007). The DNA of customer experience: How emotions drive value. - Ebook. - Originally published in: 2007. Palgrave Macmillan.

Chicago-Zitierstil (17. Ausg.)

Shaw, Colin. The DNA of Customer Experience: How Emotions Drive Value. - Ebook. - Originally Published in: 2007. Basingstoke: Palgrave Macmillan, 2007.

MLA-Zitierstil (9. Ausg.)

Shaw, Colin. The DNA of Customer Experience: How Emotions Drive Value. - Ebook. - Originally Published in: 2007. Palgrave Macmillan, 2007.