Technology and offshore outsourcing strategies Ebook. - Originally published in: 2005 (Palgrave Macmillan, 2005)
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Foreword-- M.F.Corbett Introduction-- P.Brudenall PART 1: A FRAMEWORK FOR SUCCESSFUL OUTSOURCING From Fixed Contracts to Dynamic Partnerships: Successful Outsourcing in a Changing World-- D.Dalcher PART 2: STRATEGIES FOR OFFSHORE OUTSOURCING Strategic Offshoring: Decision Analysis, Best Practices, and Emerging Trends-- D.Bhide The Politics of Offshoring: Trends, Risks and Strategies-- P.Morrison Offshoring: Hidden Benefits and Hidden Costs-- P.Davies PART 3: UNDERSTANDING BUSINESS PROCESS OUTSOURCING Business Process Outsourcing: A Manager's Guide to Understanding the Market Phenomenon-- A.C.Devata, R.Kumar & T.Stratopoulos Offshore Business Process Outsourcing: Strategies to Minimise Failure-- J.Chevallier & H.Robertson PART 4: ACHIEVING BUSINESS TRANSFORMATION THROUGH OUTSOURCING BPO as Enterprise Partnership: The BAE-Xchanging Transformation Strategy for HR Procurement-- M.Lacity, L.Willcocks & D.Feeny Sustainable Transformation: Where IT Falls Short and Business Process Outsourcing Must Deliver-- M.Friend PART 5: MANAGING THE OUTSOURCING RELATIONSHIP How to Manage the Outsourcing Relationship-- G.Beck Designing Successful Outsourcing Relationships - Selected Techniques from a Lifecycle Perspective-- S.Cullen PART 6: THE LEGAL FOUNDATIONS The Outsourcing Contract: Structure & Tactics, P.Brudenall Systems Development Outsourcing: Lessons from Litigation-- M.Chiasson, A.Dexter & D.Wotherspoon PART 7: LOOKING AHEAD - ISSUES FOR THE FUTURE The Future of Offshore Outsourcing as a Strategic Management Tool-- M.Kobayashi-Hillary Utility Computing: A Better Model for Outsourcing Success?, J.Kaplan