The future of retail banking: Ebook. - Originally published in: 2003
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Bibliographic Details
Main Author: DiVanna, Joseph A. (Author)
Format: Electronic eBook
Language:English
Published: Basingstoke Palgrave Macmillan 2003
Subjects:
Online Access:UBR01
Volltext
Item Description:Adobe Ebook Reader
PART I: GETTING THERE: SENSING THE MARKET AND IDENTIFYING THE COMPETITIVE PROBLEM The Future of Money, Payments and Value Exchange Globalization, Mergers and Acquisitions The Advance of Technology Social Factors and Demographics PART II: BEING THERE: WHAT DO THESE FACTORS MEAN FOR YOUR FIRM Organization, Business Processes and Skills Rethinking Lines of Business Developing Revenue Opportunities and Fee Income Branding, Channels and Customer Behaviour PART III: COMPETING THERE: DEVELOPING STRATEGIC INITIATIVES Innovating New Products and Technology Becoming Customer Intimate Operational Customer Excellence Smart Sourcing and Engaging Partners
Physical Description:1 Online-Ressource (192 p S.)
Format:Document

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