APA (7th ed.) Citation

Cook, S. (2011). Customer care excellence: How to create an effective customer focus (6. ed.). Kogan Page.

Chicago Style (17th ed.) Citation

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6. ed. London [u.a.]: Kogan Page, 2011.

MLA (9th ed.) Citation

Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6. ed. Kogan Page, 2011.