Strategic management of professional service firms: theory and practice
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Berlin [u.a.]
Springer
2011
|
| Subjects: | |
| Online Access: | Inhaltstext Inhaltsverzeichnis |
| Physical Description: | XVII, 208 S. graph. Darst. |
| ISBN: | 9783642160622 |
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MARC
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Record in the Search Index
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IMAGE 1
CONTENTS
PART I PROFESSIONAL SERVICE FIRMS 1 THE WORLD OF PROFESSIONAL SERVICE
FIRMS 3
1.1 WHAT ARE PROFESSIONAL SERVICE FIRMS? 3
1.2 MANAGEMENT CHALLENGES AND APPROACHES FOR PROFESSIONAL SERVICE FIRMS
5
1.3 STRATEGIC CHALLENGES AND APPROACHES FOR PROFESSIONAL SERVICE FIRMS
12
2 THE BUSINESS OF PROFESSIONAL SERVICE FIRMS 17
2.1 TYPES OF PROFESSIONAL SERVICE FIRM BUSINESSES 17
2.2 REMUNERATION FORMS IN PROFESSIONAL SERVICE FIRMS 19
3 THE SUBSECTORS OF PROFESSIONAL SERVICE FIRMS 21
3.1 AUDITING FIRMS 23
3.2 CORPORATE LAW FIRMS 26
3.3 CONSULTING FIRMS 26
3.4 RECRUITMENT AGENCIES 29
3.5 INVESTMENT BANKS 31
3.6 COMMUNICATION AGENCIES 32
3.7 ENGINEERING SERVICE PROVIDERS 33
PART II MANAGEMENT OF STRATEGIC RESOURCES
4 QUALITY MANAGEMENT 39
4.1 INCREASE OF SERVICE QUALITY 41
4.2 DEVELOPMENT AND USE OF SOCIAL COMPETENCE 44
4.3 REPUTATION AND TRUST AS LONG-TERM QUALITY CRITERIA 48
5 KNOWLEDGE MANAGEMENT AND INNOVATION 59
5.1 KNOWLEDGE AND INNOVATION AS KEY SUCCESS FACTORS IN PROFESSIONAL
SERVICE FIRMS 59
5.2 MANAGEMENT OF KNOWLEDGE 62
5.3 INNOVATION AS A SPECIAL CHALLENGE 70
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1006508449
DIGITALISIERT DURCH
IMAGE 2
XII CONTENTS
6 MARKETING AND RELATIONSHIP MANAGEMENT 75
6.1 CRITERIA WHEN PURCHASING PROFESSIONAL SERVICES 75
6.2 EFFECTIVE MARKETING OF PROFESSIONAL SERVICES 77
6.3 OPERATIVE PROFESSIONAL SERVICE MARKETING 81
PART III MANAGEMENT OF PROFESSIONALS
7 HUMAN RESOURCE MANAGEMENT IN PROFESSIONAL SERVICE FIRMS 89
7.1 OBJECTIVES AND CHALLENGES 89
7.2 PERFORMANCE ANALYSIS AS INFORMATIONAL BASIS 91
7.3 ACQUISITION OF PROFESSIONALS 94
7.4 MOTIVATION OF PROFESSIONALS 96
7.5 DEVELOPMENT OF PROFESSIONALS 99
8 PROFESSIONAL SERVICE FIRMS AS HIGH PERFORMANCE WORK SYSTEMS 105
8.1 THE IDEA OF HIGH PERFORMANCE WORK SYSTEMS 105
8.2 ELEMENTSOFA HIGH PERFORMANCE WORK SYSTEM 107
8.3 FROM HIGH PERFORMANCE WORK SYSTEMS TO EMPLOYEE PERFORMANCE 109
8.4 PROFESSIONAL SERVICE FIRMS AS FIELD OF APPLICATION OF HIGH
PERFORMANCE WORK SYSTEMS 112
9 WORK-LIFE BALANCE IN PROFESSIONAL SERVICE FIRMS 117
9.1 IDEAS ABOUT THE BALANCE OF WORK AND LIFE 118
9.2 FACTORS INFLUENCING WORK-LIFE BALANCE 119
9.3 PROMOTION OF THE WORK-LIFE BALANCE OF PROFESSIONALS 120 9.4 POSITIVE
IMPACTS OF A GOOD WORK-LIFE BALANCE 123
10 THE ALUMNI NETWORK 129
10.1 ORIGINS OF ALUMNI NETWORKS IN PROFESSIONAL SERVICE FIRMS . . 130
10.2 ORGANIZATION AND SIZE OF ALUMNI NETWORKS 131
10.3 KEY ELEMENTS AND SELECTIVITY 131
10.4 RELEVANCE OF ALUMNI NETWORKS AS SUCCESS FACTOR 132 10.5
IMPLICATIONS FOR THE MANAGEMENT OF PROFESSIONAL SERVICE FIRMS 135
10.6 DEVELOPMENT TENDENCIES OF ALUMNI NETWORKS IN PROFESSIONAL SERVICE
FIRMS 138
PART IV MANAGEMENT OF STRATEGIC DEVELOPMENT
11 STRATEGIC DEVELOPMENT OF PROFESSIONAL SERVICE FIRMS 145
11.1 GENERIC OPTIONS FOR STRATEGIC DEVELOPMENT 145
11.2 ORGANIC DEVELOPMENT 150
IMAGE 3
CONTENTS XIUE
11.3 EXTERNAL DEVELOPMENT THROUGH ACQUISITIONS 154
11.4 EXTERNAL DEVELOPMENT THROUGH COOPERATIONS 156
12 NETWORKING AS A STRATEGY FOR SMALL AND MEDIUM PROFESSIONAL SERVICE
FIRMS 161
12.1 THE BASIC PROBLEM 161
12.2 VALUE-ADDING NETWORKS, SOCIAL CAPITAL AND PROFESSIONAL SERVICE
FIRMS 162
12.3 CONFIGURATION OF VALUE-ADDING NETWORKS FOR SMALL AND MEDIUM
PROFESSIONAL SERVICE FIRMS 1 65
13 SURVIVING CRISES - CRISIS MANAGEMENT 173
13.1 GROWTH CRISES IN THE PSF SECTOR 173
13.2 STRATEGIC OPTIONS 174
13.3 COMPANY AREAS RELEVANT FOR CRISIS MANAGEMENT 177
14 ARCHETYPE CHANGE TOWARDS MANAGEMENT 1 83
14.1 DIMENSIONS OF ARCHETYPES 183
14.2 P 2 AND THE MANAGED PROFESSIONAL BUSINESS 185
14.3 CHANGE OF ARCHETYPE-YES OR NO? 186
REFERENCES 189
ABOUT THE AUTHORS 203
ABOUT THE CO-AUTHORS 205
INDEX 207 |
| any_adam_object | 1 |
| author | Kaiser, Stephan 1971- Ringlstetter, Max J. 1959- |
| author_GND | (DE-588)131344684 (DE-588)115236309 |
| author_facet | Kaiser, Stephan 1971- Ringlstetter, Max J. 1959- |
| author_role | aut aut |
| author_sort | Kaiser, Stephan 1971- |
| author_variant | s k sk m j r mj mjr |
| building | Verbundindex |
| bvnumber | BV036754252 |
| classification_rvk | QQ 250 |
| ctrlnum | (OCoLC)845953742 (DE-599)DNB1006508449 |
| dewey-full | 658.4012 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4012 |
| dewey-search | 658.4012 |
| dewey-sort | 3658.4012 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| indexdate | 2024-07-20T10:50:43Z |
| institution | BVB |
| isbn | 9783642160622 |
| language | English |
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| physical | XVII, 208 S. graph. Darst. |
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| publisher | Springer |
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| spelling | Kaiser, Stephan 1971- Verfasser (DE-588)131344684 aut Strategic management of professional service firms theory and practice Stephan Kaiser ; Max Josef Ringlstetter Berlin [u.a.] Springer 2011 XVII, 208 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Wissensintensives Unternehmen (DE-588)4803997-4 gnd rswk-swf Netzwerkmanagement (DE-588)4245322-7 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Beratungsbetrieb (DE-588)4234270-3 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Personalpolitik (DE-588)4045269-4 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 s Beratungsbetrieb (DE-588)4234270-3 s Strategisches Management (DE-588)4124261-0 s Personalpolitik (DE-588)4045269-4 s Netzwerkmanagement (DE-588)4245322-7 s DE-604 Wissensintensives Unternehmen (DE-588)4803997-4 s DE-188 Ringlstetter, Max J. 1959- Verfasser (DE-588)115236309 aut Erscheint auch als Online-Ausgabe 978-3-642-16063-9 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=3532085&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020671454&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kaiser, Stephan 1971- Ringlstetter, Max J. 1959- Strategic management of professional service firms theory and practice Wissensintensives Unternehmen (DE-588)4803997-4 gnd Netzwerkmanagement (DE-588)4245322-7 gnd Strategisches Management (DE-588)4124261-0 gnd Beratungsbetrieb (DE-588)4234270-3 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Personalpolitik (DE-588)4045269-4 gnd |
| subject_GND | (DE-588)4803997-4 (DE-588)4245322-7 (DE-588)4124261-0 (DE-588)4234270-3 (DE-588)4012181-1 (DE-588)4045269-4 |
| title | Strategic management of professional service firms theory and practice |
| title_auth | Strategic management of professional service firms theory and practice |
| title_exact_search | Strategic management of professional service firms theory and practice |
| title_full | Strategic management of professional service firms theory and practice Stephan Kaiser ; Max Josef Ringlstetter |
| title_fullStr | Strategic management of professional service firms theory and practice Stephan Kaiser ; Max Josef Ringlstetter |
| title_full_unstemmed | Strategic management of professional service firms theory and practice Stephan Kaiser ; Max Josef Ringlstetter |
| title_short | Strategic management of professional service firms |
| title_sort | strategic management of professional service firms theory and practice |
| title_sub | theory and practice |
| topic | Wissensintensives Unternehmen (DE-588)4803997-4 gnd Netzwerkmanagement (DE-588)4245322-7 gnd Strategisches Management (DE-588)4124261-0 gnd Beratungsbetrieb (DE-588)4234270-3 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Personalpolitik (DE-588)4045269-4 gnd |
| topic_facet | Wissensintensives Unternehmen Netzwerkmanagement Strategisches Management Beratungsbetrieb Dienstleistungsbetrieb Personalpolitik |
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