Critical success factors simplified: implementing the powerful drivers of dramatic business improvement
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boca Raton [u.a.]
CRC Press
2010
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | X, 146 S. Ill. |
| ISBN: | 9781439811177 1439811172 |
Staff View
MARC
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| 245 | 1 | 0 | |a Critical success factors simplified |b implementing the powerful drivers of dramatic business improvement |c Marvin T. Howell |
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| 650 | 4 | |a Performance |x Measurement | |
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Record in the Search Index
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| adam_text | Titel: Critical success factors simplified
Autor: Howell, Marvin T.
Jahr: 2010
Contents
Preface..............................................................................................ix
1 Introduction.................................................................................1
Rockart s Four Types of CSFs.....................................................................2
Categorizing CSFs........................................................................................4
Why Should You Implement CSFs in Your Organization?.........................5
Getting Started............................................................................................6
2 Identifying CSFs: External CSFs..................................................9
Environmental Scan....................................................................................9
Evaluating the Findings.............................................................................10
SWOT Analysis..........................................................................................13
3 Identifying CSFs: Internal CSFs.................................................15
The Original CSF Method.........................................................................15
Example: A Construction Company.........................................................16
The Five-Phase CSF Method.....................................................................20
Phase 1: Scope...................................................................................20
Phase 2: Collecting Data...................................................................20
Phase 3: Evaluate and Organize the Data........................................22
Phase 4: Identify and Select the CSFs...............................................23
Phase 5: Analyzing and Validating CSFs..........................................23
A Simple but Effective Method.................................................................28
4 The CSF Achievement Model.....................................................31
Step 1: Define the Goals or Objective of the Initiative You
Wish to Achieve........................................................................................32
Steps 2 and 3: Identify and Select Your CSFs..........................................33
Step 4: Determine Subfactors for Each Selected CSF...............................33
A Call Center Example..............................................................................35
Interviewing..............................................................................................35
Traditional List...................................................................................38
Writing the CSFs................................................................................40
Step 5: Measure CSF Implementation Progress........................................41
Method 1: Stages?Start to Finish Implementation Method............41
Method 2: Critical Success Levels.....................................................43
Method 3: SMART Objectives and Targets.......................................43
Method 4: Traditional Industry Measures.........................................44
Method 5: Traffic Light Measures...................................................44
Method 6: Surveys.............................................................................46
Method 7: Striving for Coverage?The Scatter Approach .............49
Selecting the Right Indicator.............................................................49
All CSFs Are Not Created Equal.......................................................51
Graph the CSF s Performance...................................................................52
Step 6: Monitor and Take Action..............................................................54
Six-Step Process Example: Implementing a Productivity Program.........54
Step 1: Define the Goals and Objectives of the Initiative...............55
Step 2: Identify the CSFs...................................................................55
Step 3: Select the Appropriate CSFs..................................................56
Step 4: Determine Subfactors for Each Selected CSF.......................57
Step 5: Measure CSFs Implementation Progress..............................58
Step 6: Monitor and Take Action......................................................59
Implementing CSFs Organization-wide....................................................60
5 Strategic Planning and CSFs......................................................63
CSFs to Ensure Strategic Planning Success..............................................65
Relationship between KRAs and CSFs in Strategic Planning..................66
Example: A Barbershop............................................................................68
6 A Systems Example Using CSFs: ISO 14001..............................73
The Selected CSFs.....................................................................................75
Measuring the CSFs...................................................................................75
7 Benchmarking and CSFs............................................................81
Benchmarking Overview..........................................................................81
CSFs for Benchmarking............................................................................84
Measuring the CSFs...................................................................................85
8 Critical Success Measures for Process Success..........................87
Process Example.......................................................................................88
Critical-to-Success Measures.............................................................89
Recap of the Type of Measures Used.......................................................93
9 Improving Job Performance through CSFs................................99
Gathering the Information........................................................................99
Determining the CSFs.............................................................................100
Example: A Blackjack Dealer..................................................................101
Identify CSFs, Measure, Track, and Take Action............................102
Example: Military Recruiter....................................................................104
10 CSFs for Individuals.................................................................107
Opportunities to Use CSFs.....................................................................109
Example: Buying a House......................................................................109
11 Conclusion...............................................................................Ill
Appendix A: Key Result Areas.......................................................113
Appendix B: Brainstorming...........................................................115
Appendix C: Modified Nominal Group Technique.........................117
Goals.......................................................................................................117
Group Size...............................................................................................117
Physical Setting........................................................................................118
Appendix D: The Traditional CSF List for Management Initiatives... 119
Appendix E: The CSF Method........................................................129
Glossary..........................................................................................131
References......................................................................................135
Index..............................................................................................137
About the Author............................................................................145
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| illustrated | Illustrated |
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| institution | BVB |
| isbn | 9781439811177 1439811172 |
| language | English |
| lccn | 2009028125 |
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| physical | X, 146 S. Ill. |
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| publisher | CRC Press |
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| spelling | Howell, Marvin T. 1936- Verfasser (DE-588)140275991 aut Critical success factors simplified implementing the powerful drivers of dramatic business improvement Marvin T. Howell Boca Raton [u.a.] CRC Press 2010 X, 146 S. Ill. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Organizational effectiveness Measurement Performance Measurement Performance standards Total quality management Business planning HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020481993&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Howell, Marvin T. 1936- Critical success factors simplified implementing the powerful drivers of dramatic business improvement Organizational effectiveness Measurement Performance Measurement Performance standards Total quality management Business planning |
| title | Critical success factors simplified implementing the powerful drivers of dramatic business improvement |
| title_auth | Critical success factors simplified implementing the powerful drivers of dramatic business improvement |
| title_exact_search | Critical success factors simplified implementing the powerful drivers of dramatic business improvement |
| title_full | Critical success factors simplified implementing the powerful drivers of dramatic business improvement Marvin T. Howell |
| title_fullStr | Critical success factors simplified implementing the powerful drivers of dramatic business improvement Marvin T. Howell |
| title_full_unstemmed | Critical success factors simplified implementing the powerful drivers of dramatic business improvement Marvin T. Howell |
| title_short | Critical success factors simplified |
| title_sort | critical success factors simplified implementing the powerful drivers of dramatic business improvement |
| title_sub | implementing the powerful drivers of dramatic business improvement |
| topic | Organizational effectiveness Measurement Performance Measurement Performance standards Total quality management Business planning |
| topic_facet | Organizational effectiveness Measurement Performance Measurement Performance standards Total quality management Business planning |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020481993&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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