Performance measurement: linking balanced scorecard to business intelligence
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Berlin [u.a.]
Springer
2010
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| Subjects: | |
| Online Access: | Inhaltstext Inhaltsverzeichnis |
| Physical Description: | XIII, 156 S. graph. Darst. |
| ISBN: | 9783642132346 |
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Record in the Search Index
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CONTENTS 1 PERFORMANCE MEASUREMENT AND INDICATORS 1 1.1 COMPANY
MANAGEMENT AND PERFORMANCE MEASUREMENT 1 1.2 OPERATIONAL PERFORMANCES 3
1.3 CUSTOMER SATISFACTION MEASUREMENT 5 2 COST AND PRODUCTIVITY
PERFORMANCES 9 2. 1 INNOVATION IN THE ACCOUNTING SYSTEMS 9 2.2 BALANCE
SHEET INDICATORS AND CORPORATE VALUE 10 2.3 CAPITAL BUDGETING:
INVESTMENT ANALYSIS AND EVALUATION 12 2.4 COST ACCOUNTING 13 2.5
RELATIONSHIP BETWEEN COST PERFORMANCE AND ECONOMIC- FINANCIAL RESULTS 15
2.6 COST PERFORMANCE MEASUREMENT 17 2.7 EFFICIENCY AND PRODUCTIVITY
PERFORMANCE MEASUREMENT 20 3 NON-COST PERFORMANCES 23 3.1 TOTAL QUALITY
MANAGEMENT AND QUALITY DIMENSIONS 23 3.2 PURCHASING AND VENDOR QUALITY
RATING 25 3.3 ENGINEERING AND MANUFACTURING INTERNAL QUALITY 26 3.4
QUALITY COSTS 28 3.5 TIME PERFORMANCES 29 3.6 THE FLEXIBILITY
PERFORMANCE 32 4 PERFORMANCE MEASUREMENT SYSTEMS 35 4.1 WHATISPMS? 35
4.1.1 PMS EVOLUTION 36 4.1.2 DASHBOARDS - BALANCED SCORECARD 36 4.1.3
BUSINESS INTELLIGENCE TECHNOLOGY 37 4.1.4 IMPORTANCE AND PURPOSES OF THE
PMS 38 BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/100179026X
DIGITALISIERT DURCH VIII CONTENTS 4.2 PMS CHARACTERISTICS 39 4.2.1
PERFORMANCE INDICATORS AND MEASURES 39 4.2.2 ARCHITECTURE 41 4.2.3
INTERFACES 42 4.3 PMS MODELS 43 4.3.1 VERTICAL/HIERARCHICAL AND
TRUNCATED-PYRAMID MODELS 44 4.3.2 BALANCED SCORECARD OR TABLEAU DE BORD
MODELS 48 4.3.3 VALUE CHAIN AND BY-PROCESS MODELS 55 5 DESIGN AND
INTEGRATION OF THE PMS 61 5.1 THE DESIGN/IMPLEMENTATION PROCESS 61 5.2
PMS AND ORGANIZATION 65 5.3 HUMAN RESOURCE EVALUATION 65 5.4 MEASURING
INTANGIBLE ASSETS 69 5.5 PMS AND STRATEGY 73 5.6 PERFORMANCE IMPROVEMENT
PROJECTS 76 5.7 FUTURE RESEARCH ON PMS 77 6 PERFORMANCE MANAGEMENT: FROM
DECISION SUPPORT TO PERFORMANCE GOVERNANCE 81 6.1 MAIN COMPONENTS OF CPM
FRAMEWORKS 84 6.1.1 PLANNING AND FORECASTING 84 6.1.2 BALANCED SCORECARD
AND DASHBOARD 85 6.1.3 PROFITABILITY AND COST MANAGEMENT 85 6.1.4 GROUP
REPORTING AND FINANCIAL CONSOLIDATION 85 6.2 CPM SOFTWARES 86 6.2.1
ORACLE HYPERION 87 6.2.2 SAP BUSINESS OBJECTS 87 6.2.3 IBMCOGNOS 88
6.2.4 SAS 88 6.2.5 MICROSOFT 88 6.2.6 BOARD 89 6.2.7 TAGETIK 89 6.3 CPM
PROJECT ENABLERS 89 6.3.1 METRICS DEFINITION 90 6.3.2 CAUSE-EFFECT MAPS
AND RELATIONSHIPS 90 6.3.3 MODELING DATA MANAGEMENT 91 6.4 KEY ROLES 91
6.4.1 THE MANAGEMENT CONSULTANT 92 6.4. CONTENTS IX 7 LUXOTTICA, A NEW
"VISION" FOR THE SUPPLY CHAIN 95 7. 1 THE SUCCESS OF LUXOTTICA 96 7.1.1
A CONSTANTLY CHANGING SCENARIO 96 7.1.2 THE NEEDS OF THE SUPPLY CHAIN 97
7.2 OPERATIONAL PERFORMANCE MANAGEMENT 98 7.2.1 OPM AND THE SCOR MODEL
98 7.2.2 ANALYSIS AND APPROACH 99 7.2.3 CRITICAL SUCCESS FACTORS 100 7.3
SUPPLY CHAIN PROCESSES 102 7.3.1 RAW MATERIAL LOGISTICS 102 7.3.2
PRODUCT LIFECYCLE 103 7.3.3 FINISHED PRODUCT LOGISTICS 104 7.3.4 QUALITY
104 7.3.5 PLANNING 105 7.3.6 PURCHASING 106 7.3.7 PRODUCT DEVELOPMENT
106 7.4 FROM THE MAP TO THE OPM SOLUTION 106 7.4.1 THE PROJECT
ARCHITECTURE 108 7.4.2 CONCLUSIONS 108 8 THE MONTE DEI PASCHI DI SIENA
"CONTROLLING DATA FARM", THE CPM OF THE OLDEST BANK IN THE WORLD 113 8.
1 PERFORMANCE IN A BANK GROUP 114 8.1.1 CPM AS AN ORGANISATIONAL AND
INFORMATION SYNTHESIS 114 8.1.2 MULTI-MANAGEMENT INTEGRATION OF
INFORMATION 115 8.1.3 THE DESIGN GUIDELINES 117 8.2 WORKSHOP
INTERVENTIONS 119 8.2.1 REPORTING 119 8.2.2 NETWORK CONTROL 120 8.2.3
FLOWS/CRM 120 8.2.4 COSTS 121 8.2.5 FINANCE 121 8.2.6 RISK MANAGEMENT
122 8.2.7 QUALITY OF THE CREDIT 123 8.2.8 WEALTH RISK MANAGEMENT 123 8.3
INTEGRATION DRIVERS 124 8.3. X CONTENTS 9 SORGENIA, GIVING ENERGY TO
PERFORMANCE 135 9.1 THE LIBERALISATION OF THE ELECTRICITY MARKET 136
9.1.1 PRODUCTION 136 9.1.2 TRANSMISSION AND DISTRIBUTION 136 9.1.3 SALES
137 9.2 ELIGIBILITY AND MARKET SEGMENTS 137 9.3 SORGENIA AND THE
BALANCED SCORECARD 138 9.3.1 CRITICAL SUCCESS FACTORS 139 9.3.2 THE
PERSPECTIVES 140 9.4 THE KEY PERFORMANCE INDICATORS 142 9.4.1 DEFINING
TARGETS 143 9.4.2 THE SCORING PROCESS BY KPI AND SEGMENT 144 9.4.3 THE
SCORING PROCESS BY PERSPECTIVE AND TOTAL 145 9.5 FROM THE SEGMENT TO THE
COMPANY 147 9.5.1 THE RESULTS ACHIEVED 148 REFERENCES 149 INDEX 153 |
| any_adam_object | 1 |
| author | Tonchia, Stefano Quagini, Luca |
| author_GND | (DE-588)171421663 |
| author_facet | Tonchia, Stefano Quagini, Luca |
| author_role | aut aut |
| author_sort | Tonchia, Stefano |
| author_variant | s t st l q lq |
| building | Verbundindex |
| bvnumber | BV036500038 |
| classification_rvk | QP 880 |
| ctrlnum | (OCoLC)686760383 (DE-599)DNB100179026X |
| dewey-full | 658.4013 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4013 |
| dewey-search | 658.4013 |
| dewey-sort | 3658.4013 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| spelling | Tonchia, Stefano Verfasser (DE-588)171421663 aut Performance measurement linking balanced scorecard to business intelligence Stefano Tonchia ; Luca Quagini Berlin [u.a.] Springer 2010 XIII, 156 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Balanced Scorecard (DE-588)4568727-4 gnd rswk-swf Business Intelligence (DE-588)4588307-5 gnd rswk-swf Leistungskennzahl (DE-588)4718803-0 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 s Leistungskennzahl (DE-588)4718803-0 s Balanced Scorecard (DE-588)4568727-4 s Business Intelligence (DE-588)4588307-5 s DE-604 Quagini, Luca Verfasser aut Erscheint auch als Online-Ausgabe 978-3-642-13235-3 text/html http://deposit.dnb.de/cgi-bin/dokserv?id=3459076&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020422478&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Tonchia, Stefano Quagini, Luca Performance measurement linking balanced scorecard to business intelligence Balanced Scorecard (DE-588)4568727-4 gnd Business Intelligence (DE-588)4588307-5 gnd Leistungskennzahl (DE-588)4718803-0 gnd Leistungsmessung (DE-588)4167290-2 gnd |
| subject_GND | (DE-588)4568727-4 (DE-588)4588307-5 (DE-588)4718803-0 (DE-588)4167290-2 |
| title | Performance measurement linking balanced scorecard to business intelligence |
| title_auth | Performance measurement linking balanced scorecard to business intelligence |
| title_exact_search | Performance measurement linking balanced scorecard to business intelligence |
| title_full | Performance measurement linking balanced scorecard to business intelligence Stefano Tonchia ; Luca Quagini |
| title_fullStr | Performance measurement linking balanced scorecard to business intelligence Stefano Tonchia ; Luca Quagini |
| title_full_unstemmed | Performance measurement linking balanced scorecard to business intelligence Stefano Tonchia ; Luca Quagini |
| title_short | Performance measurement |
| title_sort | performance measurement linking balanced scorecard to business intelligence |
| title_sub | linking balanced scorecard to business intelligence |
| topic | Balanced Scorecard (DE-588)4568727-4 gnd Business Intelligence (DE-588)4588307-5 gnd Leistungskennzahl (DE-588)4718803-0 gnd Leistungsmessung (DE-588)4167290-2 gnd |
| topic_facet | Balanced Scorecard Business Intelligence Leistungskennzahl Leistungsmessung |
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