The management and control of quality:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
[S.l.]
South-Western Cengage learning
2011
|
| Edition: | 8. ed., internat. student ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXIII, 741, [52] S. graph. Darst. |
| ISBN: | 9780538452601 0538452609 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV036474661 | ||
| 003 | DE-604 | ||
| 005 | 20110518 | ||
| 007 | t | ||
| 008 | 100528s2011 d||| |||| 00||| eng d | ||
| 020 | |a 9780538452601 |9 978-0-538-45260-1 | ||
| 020 | |a 0538452609 |9 0-538-45260-9 | ||
| 035 | |a (OCoLC)705561349 | ||
| 035 | |a (DE-599)BVBBV036474661 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1050 |a DE-634 |a DE-862 |a DE-11 | ||
| 084 | |a QP 300 |0 (DE-625)141850: |2 rvk | ||
| 084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
| 100 | 1 | |a Evans, James R. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The management and control of quality |c James R. Evans ; William M. Lindsay |
| 250 | |a 8. ed., internat. student ed. | ||
| 264 | 1 | |a [S.l.] |b South-Western Cengage learning |c 2011 | |
| 300 | |a XXIII, 741, [52] S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Quality control | |
| 650 | 4 | |a Total quality management | |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätskontrolle |0 (DE-588)4047968-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätssicherung |0 (DE-588)4126457-5 |2 gnd |9 rswk-swf |
| 655 | 7 | |0 (DE-588)4123623-3 |a Lehrbuch |2 gnd-content | |
| 689 | 0 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Qualitätskontrolle |0 (DE-588)4047968-7 |D s |
| 689 | 1 | |8 1\p |5 DE-604 | |
| 689 | 2 | 0 | |a Qualitätssicherung |0 (DE-588)4126457-5 |D s |
| 689 | 2 | |8 2\p |5 DE-604 | |
| 700 | 1 | |a Lindsay, William M. |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020346284&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-020346284 | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 2\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
Record in the Search Index
| DE-BY-862_location | 2000 |
|---|---|
| DE-BY-FWS_call_number | 2000/ZG 9260 E92 M2(8) |
| DE-BY-FWS_katkey | 389130 |
| DE-BY-FWS_media_number | 083000502571 |
| _version_ | 1824553598290231296 |
| adam_text | Titel: Management and control of quality
Autor: Evans, James R.
Jahr: 2011
Brief Contents
Preface xix
The Quality System
Chapter 1 Introduction 3
Chapter 2 Total Quality in Organizations 47
Chapter 3 Philosophies and Frameworks 89
The Management System_____________________________________________________ S ^
Chapter 4 Leadership and Strategic Planning 153
Chapter 5 Focusing on Customers 209
Chapter 6 High Performance Workforce Management 267
Chapter 7 Process Management 327
Chapter 8 Performance Measurement and Information Management 385
Chapter 9 Building and Sustaining Performance Excellence in Organizations 441
Six Sigma and the Technical System 491
Chapter 10 Statistical Thinking and Applications 493
Chapter 11 Six Sigma and Process Improvement 541
Chapter 12 Design for Quality and Product Excellence 595
Chapter 13 Statistical Process Control 673
Appendixes A-1
Contents
Preface xix
The Quality System
Chapter 1 Introduction 3
The History and Importance of Quality 4
The Age of Craftsmanship 5
Quality Profiles: Clarke American Checks, Inc., and Motorola, Inc. 6
The Early Twentieth Century 7
Post-World War II 8
The U.S. Quality Revolution 8
Early Successes 10
From Product Quality to Total Quality Management 10
Disappointments and Criticism 11
Performance Excellence 12
Emergence of Six Sigma 12
Current and Future Challenges 12
Defining Quality 14
Judgmental Perspective 15
Product-Based Perspective 15
User-Based Perspective 16
Value-Based Perspective 16
Manufacturing-Based Perspective 17
Integrating Perspectives on Quality 17
Customer-Driven Quality 19
Total Quality: Principles, Practices, and Techniques 20
TQ Principles 20
TQ Practices 25
TQ Techniques 25
vii
viii Contents
Quality and Competitive Advantage 25
Quality and Business Results 27
Three Levels of Quality 29
Quality and Personal Values 29
Summary of Key Points and Terminology 31
Quality in Practice: From Leadership Through Quality to Lean Six Sigma at Xerox 31
Quality in Practice: Bringing Total Quality Principles to Life at KARLEE 36
Review Questions 38
Discussion Questions 39
Projects, Etc. 40
Cases skilled Care pharmacy 42
Designing a Quality-Based Business 43
Deere Co. 43
Notes 45
Chapter 2 Total Quality in Organizations 47
Quality Profiles: Jenks Public Schools and the City
of Coral Springs 48
Quality and Systems Thinking 50
Quality in Manufacturing 50
Manufacturing Systems 51
Quality in Services 56
Contrasts with Manufacturing 57
Components of Service System Quality 58
Quality in Health Care 61
Quality in Education 64
Koalaty Kid 66
Quality in Higher Education 69
Quality in Small Businesses and Not-for-Profits 71
Quality in the Public Sector 73
Quality in the Federal Government 73
State and Local Quality Efforts 75
Summary of Key Points and Terminology 76
Quality in Practice: Service Quality at The Ritz-Carlton
Hotel Company, LLC. 76
Quality in Practice: Kenneth W. Monfort College of Business 78
Review Questions 80
Discussion Questions 81
Projects, Etc. 82
CASES The Nightmare on Telecom Street 83
U.S. Water Resource Agency?Flagstaff District 84
Toyota Motor Corporation, Ltd. 85
Notes 86
Contents IX
Chapter 3 Philosophies and Frameworks 89
Quality Profiles: Texas Nameplate Company, Inc., and
The Cedar Foundation 90
The Deming Philosophy 91
Foundations of the Deming Philosophy 92
Deming s 14 Points 99
The Juran Philosophy 104
The Crosby Philosophy 106
Comparisons of Quality Philosophies 108
Other Quality Philosophers 109
A. V. Feigenbaum 109
Kaoru Ishikawa 110
Genichi Taguchi 110
Quality Management Awards and Frameworks 111
The Malcolm Baldrige National Quality Award 111
History and Purpose 112
The Criteria for Performance Excellence 114
Criteria Evolution 119
Using the Baldrige Criteria 119
Impacts of the Baldrige Program 121
Baldrige and Deming 121
International Quality Award Programs 122
The Deming Prize 122
European Quality Award 123
Canadian Awards for Business Excellence 125
Australian Business Excellence Award 125
Quality Awards in China 127
Baldrige and National Culture 128
ISO 9000:2000 128
Structure of the ISO 9000:2000 Standards 129
Factors Leading to ISO 9000:2000 130
Implementation and Registration 132
Benefits of ISO 9000 132
Six Sigma 133
Evolution of Six Sigma 133
Six Sigma as a Quality Framework 135
Baldrige, ISO 9000, and Six Sigma 135
Summary of Key Points and Terminology 138
Quality in Practice: Building Business Excellence in Hungary 138
Quality in Practice: Integrating Quality Frameworks atVeridian Homes 140
Review Questions 142
Discussion Questions 143
Projects, Etc. 145
Contents
Cases tecSmart electronics 146
Can Six Sigma Work in Health Care? 147
Novel Connect: Understanding the Organizational
Environment 148
Share Food Case Study: Understanding the Organizational
Environment 149
Notes 149
The Management System 151
Chapter 4 Leadership and Strategic Planning 153
Leadership for Quality 154
Quality Profiles: Medrad and Saint Luke s Hospital of Kansas City 155
Leading Practices for Leadership 159
Leadership Theory and Practice 162
Contemporary and Emerging Leadership Theories 162
New Perspectives on the Practice of Leadership 166
Applying Leadership Theory in a Total Quality Environment 167
Creating the Leadership System 168
Leadership, Governance, and Social Responsibilities 171
Strategic Planning 174
Leading Practices for Strategic Planning 175
Strategy Development 177
Strategy Deployment 180
Linking Human Resource Plans and Business Strategy 183
The Seven Management and Planning Tools 184
Leadership, Strategy, and Organizational Structure 185
Leadership and Strategic Planning in the Baldrige Criteria,
ISO 9000, and Six Sigma 188
Quality in Practice: Leadership Changes at Alcoa 190
Quality in Practice: Strategic Planning at Branch-Smith Printing Division 193
Review Questions 196
Discussion Questions 196
Problems 198
Projects, Etc. 201
CASES A Situational Leadership Challenge 202
A Strategic Bottleneck 203
Clifton Metal Works 204
Landmark Dining: Leadership and Strategic Planning 205
Notes 205
Chapter 5 Focusing on Customers 209
Quality Profiles: Parr Place Lexus and Robert Wood Johnson University Hospital
Hamilton 211
Contents xi
The Importance of Customer Satisfaction and Loyalty 212
The American Customer Satisfaction Index 213
Creating Satisfied Customers 215
Leading Practices 216
Identifying Customers 218
Customer Segmentation 220
Understanding Customer Needs 221
Gathering and Analyzing Customer Information 224
Linking Customer Information to Design, Production,
and Service Delivery 226
Customer Relationship Management 227
Accessibility and Commitments 228
Selecting and Developing Customer-Contact Employees 229
Customer-Contact Requirements 230
Effective Complaint Management 232
Strategic Partnerships and Alliances 234
Exploiting Technology 234
Customer Service on the Internet 235
Technology and CRM 235
Measuring Customer Satisfaction 236
Designing Satisfaction Surveys 237
Analyzing and Using Customer Feedback 239
Why Many Customer Satisfaction Efforts Fail 243
Customer Perceived Value 243
Customer Focus in the Baldrige Criteria, ISO 9000,
and Six Sigma 244
Quality in Practice: Understanding the Voice of the Customer at
LaRosa s Pizzerias 246
Quality in Practice: Customer Focus at Amazon.com 247
Review Questions 249
Discussion Questions 250
Projects, Etc. 254
CASES Pauli s Restaurant and Microbrewery 256
First Internet Reliable Bank 256
Gold Star Chili: Customer and Market Knowledge 259
Landmark Dining: Customer Focus 263
Notes 263
chapter 6 High Performance Workforce
Management 267
Quality Profiles: Sunny Fresh Foods and PRO-TEC Coating Company 269
The Evolution of Workforce Management 270
Principles of Engagement and Motivation 272
Workforce Engagement 272
Motivation 275
Contents
Designing High-Performance Work Systems 278
Work and Job Design 279
Empowerment 281
Teamwork 283
Developing and Empowering Teams 290
Workplace Environment 292
Engaging the Workforce in Process Excellence 293
Skills for Team Leaders 294
Skills for Team Members 294
Managing High-Performance Work Systems 295
Compensation and Recognition 296
Performance Management 300
Assessing Workforce Engagement, Satisfaction, and Effectiveness 303
Sustaining High-Performance Work Systems 304
Workforce Capability and Capacity 304
Workforce Learning and Development 308
Workforce Focus in the Baldrige Criteria, ISO 9000,
and Slx Sigma 310
Summary of Key Points and Terminology 311
Quality in Practice: Training for Improving Service Quality at Honda 311
Quality in Practice: TD Industries 314
Review Questions 316
Discussion Questions 317
Projects, Etc. 319
Cases golden plaza hotel 320
The Hopeful Telecommuter 321
Nordam Europe, Ltd. 322
Novel Connect: Workforce Focus 324
Notes 324
Chapter 7 Process Management 327
Quality Profiles: DynMcDermott Petroleum Operations Company and
Boeing Aerospace Support 328
Business Processes 329
Process Requirements 332
Process Management Frameworks 333
Designing Work Processes 334
Process Design Approaches 335
Mistake-Proofing Processes 339
Process Control 341
Quality Control in Manufacturing 344
Quality Control in Services 345
Process Improvement 348
Kaizen 349
Improvement Opportunities 351
Contents xin
Process Improvement Methodologies 352
The Derning Cycle 355
Creative Problem Solving 358
Custom Methodologies 358
Breakthrough Improvement 360
Benchmarking 360
Reengineering 362
Process Management in the Baldrige Criteria, ISO 9000,
and Six Sigma 363
Summary of Key Points and Terminology 364
Quality in Practice: Gold Star Chili: Process Management 364
Quality in Practice: Building Japanese Quality in North America 367
Review Questions 369
Discussion Questions 370
Projects, Etc. 378
CASES The State University Experience 379
The PIVOT Initiative at Midwest Bank, Part I 380
Novel Connect: Process Management 381
Notes 381
Chapter 8 Performance Measurement and
Information Management 385
Quality Profiles: Wainwright Industries, Inc.
and Baptist Hospital, Inc. 388
The Scope of Performance Measurement 389
The Balanced Scorecard 390
Product Outcomes 392
Customer-Focused Outcomes 394
Financial and Market Outcomes 394
Workforce-Focused Outcomes 394
Process Effectiveness Outcomes 395
Leadership Outcomes 395
Designing Effective Performance Measurement Systems 396
Selecting Measures and Indicators 396
Linking Measures to Strategy 397
Process-Level Measurements 398
Identifying and Selecting Process Measures 401
Aligning Strategic and Process-Level Measurements 403
Analyzing and Using Performance Data 405
The Role of Comparative Data 408
Performance Review 409
The Cost of Quality 410
Quality Cost Classification 411
Capturing and Using Quality Costs 412
Quality Costs in Service Organizations 413
xiv Contents
Measuring the Return on Quality 414
Managing Information Resources 415
Knowledge Management 417
Knowledge Transfer 419
Measurement and Information Management in the
Baldrige Criteria, ISO 9000, and Six Sigma 422
Summary of Key Points and Terminology 424
Quality in Practice: Modeling Cause-and-Effect
Relationships at IBM Rochester 424
Quality in Practice: Knowledge Management for Continuous Improvement
at convergys 426
Review Questions 430
Discussion Questions 430
Problems 432
Projects, Etc. 434
Cases skyhigh airlines 434
Coyote Community College 435
Novel Connect: Identifying Key
Performance Measures 438
Novel Connect: Measurement, Analysis,
and Knowledge Management 439
Notes 439
Chapter 9 Building and Sustaining Performance
Excellence in Organizations 441
Making the Commitment to Performance Excellence 442
Quality Profiles: American Electric Power and Pal s Sudden Service 443
Organizational Culture and Performance Excellence 444
Cultural Change 448
Building on Best Practices 449
The Role of Employees in Cultural Change 451
Change Management 454
Implementation Barriers to Creating a Culture of Performance
Excellence 455
Sustaining the Quality Organization 458
Quality as a Journey 459
The Learning Organization 461
Self-Assessment Processes 466
Leveraging Self-Assessment: The Importance of Follow-Up 469
Implementing ISO 9000, Baldrige, and Six Sigma 471
A View Toward the Future 475
Quality in Practice: Getting Back to the Basics at Ford 476
Quality in Practice: Merging Divergent Quality Systems at Honeywell 480
Review Questions 483
Discussion Questions 483
Contents XV
Projects, Etc. 485
CASES The Parable of the Green Lawn 485
The Yellow Brick Road to Quality 486
The Competitive Construction Companies 487
Notes 488
Six Sigma and the Technical System 491
Chapter 10 Statistical Thinking and
Applications 493
Statistical Thinking 494
Quality Profiles: Graniterock Company and Branch-Smith Printing Division 495
Deming s Red Bead and Funnel Experiments 498
Statistical Foundations 504
Random Variables and Probability Distributions 504
Sampling 505
Statistical Methodology 509
Descriptive Statistics 510
Statistical Analysis with Microsoft Excel 511
Statistical Inference 515
Enumerative and Analytic Studies 519
Design of Experiments 520
Analysis of Variance (ANOVA) 524
Regression and Correlation 526
Summary of Key Points and Terminology 527
Quality in Practice: Improving Quality of a Wave Soldering Process Through Design
of Experiments 528
Quality in Practice: Applying Statistical Analysis in a Six Sigma
Project at GE Fanuc 530
Review Questions 533
Problems 534
Projects, Etc. 537
CASES The Disciplinary Citation 537
The Quarterly Sales Report 538
The HMO Pharmacy Crisis 538
Notes 539
Chapter 11 Six Sigma and Process Improvement 541
Quality Profiles: KARLEE Company and Caterpillar Financial Services Corporation 542
The Statistical Basis of Six Sigma 543
Six Sigma DMAIC Methodology 545
Project Management for Six Sigma 550
Six Sigma Project Selection 551
XVI Contents
Tools for Process Improvement 554
The Seven QC Tools 555
Lean Tools 570
Lean Six Sigma 574
Six Sigma in Services and Small Organizations 574
Summary of Key Points and Terminology 577
Quality in Practice: An Application of Six Sigma to Reduce Medical Errors 577
Quality in Practice: Applying Quality Improvement Tools to an
Order Fulfillment Process 579
Review Questions 582
Discussion Questions 582
Problems 584
Projects, Etc. 587
Cases lt,inc. 588
National Furniture 591
Readilunch Restaurant 591
Notes 592
Chapter 12 Design for Quality and
Product Excellence 595
Quality Profiles: Spicer Driveshaft and 3M Dental Products Division 596
Product Design Processes 597
Concurrent Engineering 599
Design for Six Sigma 600
Concept Development 601
Concept Engineering 601
Design Development 603
Quality Function Deployment 603
Design for Manufacturability 613
Design and Environmental Responsibility 614
Design for Excellence 615
Target and Tolerance Design 616
Design Optimization 617
The Taguchi Loss Function 618
Design Failure Mode and Effects Analysis 621
Reliability Prediction and Optimization 623
Design Verification 635
Design Reviews 636
Reliability Testing 636
Measurement System Evaluation 637
Calibration 643
Process Capability Evaluation 644
Summary of Key Points and Terminology 651
Quality in Practice: Testing Audio Components at Shure, Inc. 652
Contents xvil
Quality in Practice: Applying QFD in a Managed Care Organization 653
Review Questions 656
Problems 657
Projects, Etc. 664
CASES Applying Quality Function Deployment to a
University Support Service 665
Black Elk Medical Center 667
Notes 670
Chapter 13 Statistical Process Control 673
Quality Profiles: Trident Precision Manufacturing. Inc., and Operations
Management International, Inc. 675
Quality Control Measurements 676
Capability and Control 676
SPC Methodology 679
Control Charts for Variables Data 680
Constructing x- and R-Charts and Establishing Statistical Control 680
Interpreting Patterns in Control Charts 681
Process Monitoring and Control 695
Estimating Process Capability 695
Modified Control Limits 697
Excel Spreadsheet Templates 698
Special Control Charts for Variables Data 700
x- and s-Charts 700
Charts for Individuals 701
Control Charts for Attributes 706
Fraction Nonconforming (p) Chart 706
Variable Sample Size 708
np-Charts for Number Nonconforming 712
Charts for Defects 714
Choosing Between c- and w-Charts 718
Summary of Control Chart Construction 719
Designing Control Charts 720
Basis for Sampling 720
Sample Size 721
Sampling Frequency 721
Location of Control Limits 722
SPC, ISO 9000:2000, and Six Sigma 724
Controlling Six Sigma Processes 724
Pre-Control 725
Quality in Practice: Applying SPC to Pharmaceutical Product Manufacturing 727
Quality in Practice: Using a u-Chart in a Receiving Process 730
Review Questions 733
Problems 734
xviii Contents
CASES La Ventana Window Company 740
Murphy Trucking, Inc. 741
Day Industries 743
Notes 743
Appendixes
A Areas for the Standard Normal Distribution A-2
B Factors for Control Charts A-3
C Random Digits A-4
Bibliography B-l
Index 1-1
|
| any_adam_object | 1 |
| author | Evans, James R. Lindsay, William M. |
| author_facet | Evans, James R. Lindsay, William M. |
| author_role | aut aut |
| author_sort | Evans, James R. |
| author_variant | j r e jr jre w m l wm wml |
| building | Verbundindex |
| bvnumber | BV036474661 |
| classification_rvk | QP 300 QP 321 |
| ctrlnum | (OCoLC)705561349 (DE-599)BVBBV036474661 |
| discipline | Wirtschaftswissenschaften |
| edition | 8. ed., internat. student ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02028nam a2200493 c 4500</leader><controlfield tag="001">BV036474661</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20110518 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">100528s2011 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780538452601</subfield><subfield code="9">978-0-538-45260-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0538452609</subfield><subfield code="9">0-538-45260-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)705561349</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV036474661</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1050</subfield><subfield code="a">DE-634</subfield><subfield code="a">DE-862</subfield><subfield code="a">DE-11</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 300</subfield><subfield code="0">(DE-625)141850:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 321</subfield><subfield code="0">(DE-625)141854:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Evans, James R.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The management and control of quality</subfield><subfield code="c">James R. Evans ; William M. Lindsay</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">8. ed., internat. student ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">[S.l.]</subfield><subfield code="b">South-Western Cengage learning</subfield><subfield code="c">2011</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXIII, 741, [52] S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Quality control</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Total quality management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätskontrolle</subfield><subfield code="0">(DE-588)4047968-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4123623-3</subfield><subfield code="a">Lehrbuch</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Qualitätskontrolle</subfield><subfield code="0">(DE-588)4047968-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="2" ind2="0"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2=" "><subfield code="8">2\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Lindsay, William M.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020346284&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-020346284</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
| genre | (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV036474661 |
| illustrated | Illustrated |
| indexdate | 2025-02-20T06:38:25Z |
| institution | BVB |
| isbn | 9780538452601 0538452609 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-020346284 |
| oclc_num | 705561349 |
| open_access_boolean | |
| owner | DE-1050 DE-634 DE-862 DE-BY-FWS DE-11 |
| owner_facet | DE-1050 DE-634 DE-862 DE-BY-FWS DE-11 |
| physical | XXIII, 741, [52] S. graph. Darst. |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | South-Western Cengage learning |
| record_format | marc |
| spellingShingle | Evans, James R. Lindsay, William M. The management and control of quality Quality control Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätskontrolle (DE-588)4047968-7 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4047968-7 (DE-588)4126457-5 (DE-588)4123623-3 |
| title | The management and control of quality |
| title_auth | The management and control of quality |
| title_exact_search | The management and control of quality |
| title_full | The management and control of quality James R. Evans ; William M. Lindsay |
| title_fullStr | The management and control of quality James R. Evans ; William M. Lindsay |
| title_full_unstemmed | The management and control of quality James R. Evans ; William M. Lindsay |
| title_short | The management and control of quality |
| title_sort | the management and control of quality |
| topic | Quality control Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätskontrolle (DE-588)4047968-7 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
| topic_facet | Quality control Total quality management Qualitätsmanagement Qualitätskontrolle Qualitätssicherung Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020346284&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT evansjamesr themanagementandcontrolofquality AT lindsaywilliamm themanagementandcontrolofquality |
Indexes
THWS Schweinfurt Zentralbibliothek Lesesaal
| Call Number: |
2000 ZG 9260 E92 M2(8) |
|---|---|
| Copy 1 | ausleihbar Available Place a Hold |