APA (7th ed.) Citation

Grigoroudis, E., & Siskos, Y. (2010). Customer satisfaction evaluation: Methods for measuring and implementing service quality. Springer.

Chicago Style (17th ed.) Citation

Grigoroudis, Evangelos, and Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. New York, NY ; Heidelberg [u.a.]: Springer, 2010.

MLA (9th ed.) Citation

Grigoroudis, Evangelos, and Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer, 2010.