The relationship revolution: closing the customer promise GAP
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, NJ
Wiley
2010
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | IX, 155 S. |
| ISBN: | 9780470687932 0470687932 |
Staff View
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Record in the Search Index
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| adam_text | Titel: The relationship revolution
Autor: Hochman, Larry
Jahr: 2010
Contents
Acknowledgements ix
Introduction: Customers for Life...Priceless 1
1 The Search for Unique Value 13
2 The Collapse of Trust and Confidence 33
3 Closing the Promise Gap 47
4 Customers in Control, Forever 65
5 Get Closer, Get Smarter, Get Ready 87
6 Building a Common Purpose 103
7 Talent, as Precious as Oil 117
8 The Virtuoso Way: How One-to-One
Relationships Revolutionised Luxury Travel 133
Epilogue: The Time is Now! 147
Index 151
|
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| isbn | 9780470687932 0470687932 |
| language | English |
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| physical | IX, 155 S. |
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| spelling | Hochman, Larry Verfasser aut The relationship revolution closing the customer promise GAP Larry Hochman Hoboken, NJ Wiley 2010 IX, 155 S. txt rdacontent n rdamedia nc rdacarrier Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Vertrauen (DE-588)4063290-8 gnd rswk-swf Loyalität Motiv (DE-588)4263791-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 Beziehungsmanagement (DE-588)4326109-7 s Vertrauen (DE-588)4063290-8 s Loyalität Motiv (DE-588)4263791-0 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018970280&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hochman, Larry The relationship revolution closing the customer promise GAP Beziehungsmanagement (DE-588)4326109-7 gnd Vertrauen (DE-588)4063290-8 gnd Loyalität Motiv (DE-588)4263791-0 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4063290-8 (DE-588)4263791-0 (DE-588)4236865-0 |
| title | The relationship revolution closing the customer promise GAP |
| title_auth | The relationship revolution closing the customer promise GAP |
| title_exact_search | The relationship revolution closing the customer promise GAP |
| title_full | The relationship revolution closing the customer promise GAP Larry Hochman |
| title_fullStr | The relationship revolution closing the customer promise GAP Larry Hochman |
| title_full_unstemmed | The relationship revolution closing the customer promise GAP Larry Hochman |
| title_short | The relationship revolution |
| title_sort | the relationship revolution closing the customer promise gap |
| title_sub | closing the customer promise GAP |
| topic | Beziehungsmanagement (DE-588)4326109-7 gnd Vertrauen (DE-588)4063290-8 gnd Loyalität Motiv (DE-588)4263791-0 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Beziehungsmanagement Vertrauen Loyalität Motiv Kundenmanagement |
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