Viewing library metrics from different perspectives: inputs, outputs, and outcomes
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Santa Barbara, Calif.
Libraries Unlimited
2009
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XV, 346 S. |
| ISBN: | 9781591586654 |
Staff View
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV036050663 | ||
| 003 | DE-604 | ||
| 005 | 20111220 | ||
| 007 | t | ||
| 008 | 100225s2009 xxu |||| 00||| eng d | ||
| 010 | |a 2009016899 | ||
| 020 | |a 9781591586654 |c acidfree paper |9 978-1-59158-665-4 | ||
| 035 | |a (OCoLC)320194102 | ||
| 035 | |a (DE-599)BVBBV036050663 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-12 |a DE-M347 |a DE-11 |a DE-525 | ||
| 050 | 0 | |a Z669.8 | |
| 082 | 0 | |a 025.5/877 | |
| 084 | |a AN 70400 |0 (DE-625)6243: |2 rvk | ||
| 084 | |a 24,1 |2 ssgn | ||
| 100 | 1 | |a Dugan, Robert E. |d 1952- |e Verfasser |0 (DE-588)173538754 |4 aut | |
| 245 | 1 | 0 | |a Viewing library metrics from different perspectives |b inputs, outputs, and outcomes |c Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki |
| 264 | 1 | |a Santa Barbara, Calif. |b Libraries Unlimited |c 2009 | |
| 300 | |a XV, 346 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Statistik | |
| 650 | 4 | |a Academic libraries |z United States |x Statistics | |
| 650 | 4 | |a Library statistics |z United States | |
| 650 | 4 | |a Academic libraries |z United States |x Evaluation | |
| 650 | 4 | |a Libraries |z United States |x Evaluation | |
| 650 | 4 | |a Libraries and colleges | |
| 650 | 4 | |a Libraries and institutions | |
| 650 | 0 | 7 | |a Bibliotheksstatistik |0 (DE-588)4315714-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Evaluation |0 (DE-588)4071034-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Wissenschaftliche Bibliothek |0 (DE-588)4066573-2 |2 gnd |9 rswk-swf |
| 651 | 4 | |a USA | |
| 651 | 7 | |a USA |0 (DE-588)4078704-7 |2 gnd |9 rswk-swf | |
| 689 | 0 | 0 | |a USA |0 (DE-588)4078704-7 |D g |
| 689 | 0 | 1 | |a Wissenschaftliche Bibliothek |0 (DE-588)4066573-2 |D s |
| 689 | 0 | 2 | |a Bibliotheksstatistik |0 (DE-588)4315714-2 |D s |
| 689 | 0 | 3 | |a Evaluation |0 (DE-588)4071034-8 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Hernon, Peter |e Verfasser |4 aut | |
| 700 | 1 | |a Nitecki, Danuta A. |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m Digitalisierung BSBMuenchen |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018942351&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-018942351 | ||
Record in the Search Index
| _version_ | 1804141088030588928 |
|---|---|
| adam_text | CONTENTS
Illustrations
ix
Preface
xi
Acknowledgments
xvii
1
Introduction
1
Information
Needs
2
Transparency
5
Applying Metrics
8
Academic Libraries
14
Conclusion
19
Notes
20
2
Related Literature
23
Use of the Word Metric
24
Historical Context
25
Relevant Guides, Manuals, and Other Major Works
27
Other Lists of Metrics
28
Scholarly Writings
29
Some Relevant Web Sites and Software
36
Conclusion
37
Notes
38
3
Assessment and Evaluation
45
The Institution
46
Academic Libraries
55
Moving toward Standardized Statistical Gathering
70
vi
CONTENTS
Conclusion
71
Notes 72
4
The
Library
Perspective
77
Traditional Inputs and Outputs
78
E-metrics
80
Development of Metrics Based on Perceptions
83
Strategies for Using Library Metrics
85
Professional Development Is Needed
90
Conclusion
92
Notes
93
5
The Customer Perspective
99
Types of Customers
99
Excellence in Customer Service
101
Types of Questions Relevant to Measurement
103
Customer Expectations
106
Reliability as a Customer Expectation
111
Methods of Data Collection
112
Conclusion
114
Notes
115
6
The Institutional Perspective
117
Institutional Metrics (in General)
118
Institutional Metrics to Which Libraries Can Contribute
120
Conclusion
127
Notes
127
7
The Stakeholder Perspective
131
Accountability
132
Affordability
141
Transparency and Comparative Metrics
152
Advocacy
156
Conclusion
157
Notes
158
8
Benchmarking and Best Practices
165
Differentiating More between Benchmarking and Best Practices
167
Best Practices
169
Convergence
171
Quantitative Metrics
172
Qualitative Metrics
172
Planning for the Future
173
Conclusion
174
Notes
174
9
Metrics for Marketing and Public Relations
177
Types of Metrics
179
Methods of Evaluation
184
CONTENTS
vii
Strategies for Using Metrics
188
An Agenda for Conducting Further Research
191
Conclusion
192
Notes
192
10
Management Information Systems
197
Characteristics of Metrics
198
MIS Activities
199
The Sawyer Library
202
Other Applications
205
Supplementing the MIS
207
Conclusion
207
Notes
208
11
Utilizing Metrics: Interpretation, Synthesis, and Presentation
211
Interpretation
212
Synthesis
216
Presentation
221
Conclusion
232
Notes
235
12
The Joy of Metrics
239
Grounding of Purpose
239
Satisfaction of Improvement and Knowledge of Excellence
241
Importance of Sharing
242
Reward of Impact
243
Challenges of Engagement
244
Conclusion
246
Notes
248
Appendix: Metrics Analysis
249
About the Appendices
251
A. Inputs: Library Perspective (reported as numbers)
253
B. Inputs: Library Perspective (reported as ratios/percentages)
259
C. Outputs: Library Perspective (reported as numbers)
265
D. Outputs: Library Perspective (reported as ratios/percentages)
269
E. Selected Examples of Process Metrics
272
F. Selected Examples of Trend Metrics
274
G. Examples of Qualitative Metrics
277
H. Customer Perspective
279
I. Institutional Perspective
283
Table
1-1:
Librarians Should Be Aware of These
Institutional Metrics and Their Implications
Concerning the Library
283
Table
1-2:
Measures of, or from, the Library about
Value to the Institution
286
J. Stakeholder Perspectives (Examples)
289
Table J-l: Stakeholders Directly/Indirectly
Benefiting from the Library
289
viii
CONTENTS
Table J-la:
Library Infrastructure and Capacity
289
Table J-lb: Library Contribution to Outcomes
290
Table J-lc: Library Contribution to Satisfaction
291
Table J-2: Stakeholders with Oversight Interest in the Library
292
K. Selected Metrics Used by Libraries for
Benchmarking and Best Practices
295
L. Marketing and Public Relations
299
M. Selected Metrics from Library Reports
301
N.
Some Metrics Related to Scholarly Communication
306
O. COUNTER Code of Practice, Release
3
(August
2008) 309
Bibliography
311
Index
335
|
| any_adam_object | 1 |
| author | Dugan, Robert E. 1952- Hernon, Peter Nitecki, Danuta A. |
| author_GND | (DE-588)173538754 |
| author_facet | Dugan, Robert E. 1952- Hernon, Peter Nitecki, Danuta A. |
| author_role | aut aut aut |
| author_sort | Dugan, Robert E. 1952- |
| author_variant | r e d re red p h ph d a n da dan |
| building | Verbundindex |
| bvnumber | BV036050663 |
| callnumber-first | Z - Library Science |
| callnumber-label | Z669 |
| callnumber-raw | Z669.8 |
| callnumber-search | Z669.8 |
| callnumber-sort | Z 3669.8 |
| callnumber-subject | Z - Books and Writing |
| classification_rvk | AN 70400 |
| ctrlnum | (OCoLC)320194102 (DE-599)BVBBV036050663 |
| dewey-full | 025.5/877 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.5/877 |
| dewey-search | 025.5/877 |
| dewey-sort | 225.5 3877 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02311nam a2200577zc 4500</leader><controlfield tag="001">BV036050663</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20111220 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">100225s2009 xxu |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2009016899</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781591586654</subfield><subfield code="c">acidfree paper</subfield><subfield code="9">978-1-59158-665-4</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)320194102</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV036050663</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-12</subfield><subfield code="a">DE-M347</subfield><subfield code="a">DE-11</subfield><subfield code="a">DE-525</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">Z669.8</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">025.5/877</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">AN 70400</subfield><subfield code="0">(DE-625)6243:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">24,1</subfield><subfield code="2">ssgn</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Dugan, Robert E.</subfield><subfield code="d">1952-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)173538754</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Viewing library metrics from different perspectives</subfield><subfield code="b">inputs, outputs, and outcomes</subfield><subfield code="c">Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Santa Barbara, Calif.</subfield><subfield code="b">Libraries Unlimited</subfield><subfield code="c">2009</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XV, 346 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Statistik</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Academic libraries</subfield><subfield code="z">United States</subfield><subfield code="x">Statistics</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Library statistics</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Academic libraries</subfield><subfield code="z">United States</subfield><subfield code="x">Evaluation</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Libraries</subfield><subfield code="z">United States</subfield><subfield code="x">Evaluation</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Libraries and colleges</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Libraries and institutions</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bibliotheksstatistik</subfield><subfield code="0">(DE-588)4315714-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Evaluation</subfield><subfield code="0">(DE-588)4071034-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Wissenschaftliche Bibliothek</subfield><subfield code="0">(DE-588)4066573-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">USA</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Wissenschaftliche Bibliothek</subfield><subfield code="0">(DE-588)4066573-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Bibliotheksstatistik</subfield><subfield code="0">(DE-588)4315714-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Evaluation</subfield><subfield code="0">(DE-588)4071034-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Hernon, Peter</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Nitecki, Danuta A.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Digitalisierung BSBMuenchen</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018942351&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-018942351</subfield></datafield></record></collection> |
| geographic | USA USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV036050663 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T22:10:18Z |
| institution | BVB |
| isbn | 9781591586654 |
| language | English |
| lccn | 2009016899 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018942351 |
| oclc_num | 320194102 |
| open_access_boolean | |
| owner | DE-12 DE-M347 DE-11 DE-525 |
| owner_facet | DE-12 DE-M347 DE-11 DE-525 |
| physical | XV, 346 S. |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | Libraries Unlimited |
| record_format | marc |
| spelling | Dugan, Robert E. 1952- Verfasser (DE-588)173538754 aut Viewing library metrics from different perspectives inputs, outputs, and outcomes Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki Santa Barbara, Calif. Libraries Unlimited 2009 XV, 346 S. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Statistik Academic libraries United States Statistics Library statistics United States Academic libraries United States Evaluation Libraries United States Evaluation Libraries and colleges Libraries and institutions Bibliotheksstatistik (DE-588)4315714-2 gnd rswk-swf Evaluation (DE-588)4071034-8 gnd rswk-swf Wissenschaftliche Bibliothek (DE-588)4066573-2 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Wissenschaftliche Bibliothek (DE-588)4066573-2 s Bibliotheksstatistik (DE-588)4315714-2 s Evaluation (DE-588)4071034-8 s DE-604 Hernon, Peter Verfasser aut Nitecki, Danuta A. Verfasser aut Digitalisierung BSBMuenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018942351&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Dugan, Robert E. 1952- Hernon, Peter Nitecki, Danuta A. Viewing library metrics from different perspectives inputs, outputs, and outcomes Statistik Academic libraries United States Statistics Library statistics United States Academic libraries United States Evaluation Libraries United States Evaluation Libraries and colleges Libraries and institutions Bibliotheksstatistik (DE-588)4315714-2 gnd Evaluation (DE-588)4071034-8 gnd Wissenschaftliche Bibliothek (DE-588)4066573-2 gnd |
| subject_GND | (DE-588)4315714-2 (DE-588)4071034-8 (DE-588)4066573-2 (DE-588)4078704-7 |
| title | Viewing library metrics from different perspectives inputs, outputs, and outcomes |
| title_auth | Viewing library metrics from different perspectives inputs, outputs, and outcomes |
| title_exact_search | Viewing library metrics from different perspectives inputs, outputs, and outcomes |
| title_full | Viewing library metrics from different perspectives inputs, outputs, and outcomes Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki |
| title_fullStr | Viewing library metrics from different perspectives inputs, outputs, and outcomes Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki |
| title_full_unstemmed | Viewing library metrics from different perspectives inputs, outputs, and outcomes Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki |
| title_short | Viewing library metrics from different perspectives |
| title_sort | viewing library metrics from different perspectives inputs outputs and outcomes |
| title_sub | inputs, outputs, and outcomes |
| topic | Statistik Academic libraries United States Statistics Library statistics United States Academic libraries United States Evaluation Libraries United States Evaluation Libraries and colleges Libraries and institutions Bibliotheksstatistik (DE-588)4315714-2 gnd Evaluation (DE-588)4071034-8 gnd Wissenschaftliche Bibliothek (DE-588)4066573-2 gnd |
| topic_facet | Statistik Academic libraries United States Statistics Library statistics United States Academic libraries United States Evaluation Libraries United States Evaluation Libraries and colleges Libraries and institutions Bibliotheksstatistik Evaluation Wissenschaftliche Bibliothek USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018942351&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT duganroberte viewinglibrarymetricsfromdifferentperspectivesinputsoutputsandoutcomes AT hernonpeter viewinglibrarymetricsfromdifferentperspectivesinputsoutputsandoutcomes AT niteckidanutaa viewinglibrarymetricsfromdifferentperspectivesinputsoutputsandoutcomes |